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Overall rating
Counts per rating level
  • 85% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its robust customization capabilities and seamless integration with store themes. Many appreciate its user-friendly interface, efficient customer support, and affordability. It's praised for allowing customers to upload their own images for product customization, improving the shopping experience. Merchants also note its speed and responsiveness, stating it doesn't slow down their websites.

November 28, 2023

App works as intended but complicated in an unnecessary way, and I contacted support email 5 days ago with a needed help for a bug but no response whatsoever.

UKCC Trade
United Kingdom
27 days using the app
February 17, 2021

Tried using this app and the product color picker wouldn't show and displayed an error in the console.

United States
About 2 years using the app
Edited July 25, 2018

Sadly it didn't work for me. They really didn't try very hard to help me with my template. Pity because it would work very well for us.

7 months using the app
October 10, 2020

used to be a good app now it's not working at all everything is bugged I am done using this app anymore.

7 months using the app
Customify replied October 11, 2020

We tried reaching out to iiGears but they wouldn't respond to our emails.

March 8, 2020

Advertised free plan for developing stores but actually no, must purchase a plan :( disappointing as I would like to try this for a new store

Oh My Woof
5 months using the app
September 7, 2016

disappointed by the slow response & instagram feature not working

Minz Official
United States
3 months using the app
December 6, 2017

Right now, I do not have any response at all. First installation is nearly 3 days ago, but nobody is responding to the mails.
The backend of the app itself looks promizing and the design in whole is really nice.

But it makes no sense without running properly....

About 1 month using the app
November 7, 2017

The app is not extremely user-friendly and neither is the installation process. When attempting to configure the app in my store, it took several days to receive a response. For me, this was unacceptable as I needed to launch my store and could not do so without the appropriate application installed. After speaking to two representatives, I never received a resolution and had to cancel my subscription and uninstall the app. I ended up going with another product personalization app that has worked much better, more user-friendly, and very prompt customer service.

United States
9 days using the app
April 29, 2016

I was really disappointed with Support. During our free trail, they only helped with installation. When I had issues with variants and a few other things, they never emailed back. I didn't want to continue past the trial without knowing that the app would work for us.

Itz Perzonal
United States
7 days using the app
May 15, 2016

So far no resposne after 4 days from anyone regarding installation or any questions.

United States
4 days using the app