Reviews (103)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly praise this app for its ability to handle complex product customizations, such as laser engraving, with a pricing model that charges based on customization complexity. It offers high-resolution outputs ideal for detailed personalization and is noted for its ease of use and simple installation. The customer support is particularly appreciated for its responsiveness and assistance with technical and customization issues, enhancing its value for businesses offering customizable merchandise.
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We've been happy with the support we received and with the overall functionality of the program. Though the interface is a little clunky to setup and required us to do a bunch of testing to ensure the output we wanted, we've had good support and assistance when we got stuck and the app has met our initial needs.
Pros:
**Great for starting out as it allows for a fair bit of customization of what the customer can do without having to 'script' a solution. There are a few other apps out offering a more visually appealing (modern) interface and nicer features, but they tend to be pricier or have almost too many bells and whistles, requiring a steep learning curve.
**Hi Res output has generally been perfect for our needs
**Provides the Individual image files, allowing recreation of the art in things like Adobe if needed (though see cons).
Cons:
**The customer facing interface could use some enhancements to make it look and feel more modern. The interface tends to slow down if there are too many layers added.
**Output options are limited.
**PDF format is just a flat image. (Much more helpful would be a pdf with components separated to layers so they can be more quickly adjusted in programs like in Design or Photoshop. )
**Allows alignment to artboard, but not to individual items, so for cases with multiple objects that need alignment to one another, it is tedious and difficult for the customer to do.
**Customer 'save' size is limited to 4mb and that frequently prevents customers from saving their designs if they've included their own images.
Thank you for your feedback. We’re glad to hear you’re happy with our support and the app's functionality, and that you found it customizable without needing scripting or much extra work.
We appreciate your insights and are committed to addressing the areas for improvement you mentioned, such as the customer interface, output options, alignment tools, and for save size limitations we already increased it not just 4MB. If you have further suggestions or need assistance, please reach out. Thank you for being a valued user.
The app itself might get a little tricky sometimes but with Hasan's help we were able to fix all the problems – extremely helpful, quick and friendly support! Highly recommended :) Thank you!
Hello dein-fasnetsbecher,
I'm happy you're pleased with the results and that we were able to help resolve the problems. It would always be a pleasure serving you.
Regards,
Erica
I was having trouble downloading the original png file and emailed the support team. They fixed the problem within 24 hours. The application has some minor errors, but it is not an obstacle to use. Thank you!
Thanks for taking the time to share your feedback with us. We always constantly do updates to fix any errors to ensure our clients are convenient using our app.