Cin7 Core

Beware, if you try to cancel the subscription, your only option is to schedule a sales call. If you don't change your mind during the sales call, you are told there is a 30 days cancellation notice and you'll have to keep paying the subscription one more month. Of course the app isn't exactly great which is why I wanted to cancel in the first place.

tl/dr, we have a serious yet seemingly easy issue to fix. Support is in india (we think) and it has been impossible to fix our issue since cin7 was installed over a year ago. It has never worked for us.

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We have been having a desperate time with cin7 core. We far preferred OrderHive which worked for us. Dear Systems bought OrderHive and shut it down, and we found ourselves talked into moving ...

I used to be major fan of this software. Our company has been using it since 2016. Since the company has been acquired by Cin7 support has really declined. We've had a critical support case open for 3 weeks and it is still not resolved. I have been unable to talk to a human. I keep getting fobbed off with "the technical team is working on it" "our technical director will call you" "the fix will ...

DO NOT USE IF YOUR BUSINESS INVOLVES SALES TAX. There are two major issues with DEAR Systems: The first is that their system is simply not reliable when it comes to sales tax (and frequent changes made to their system often breaks any sales tax matching that was already set up). On MORE than one occasion, these sales tax changes has resulted in thousands of transactions that required manual ...

The integration is clunky and filled with bugs. I started on this platform with DEAR & Shopify several years ago and they haven't fixed issues that have been around since I signed up. Some thing's work OKAY but for the most part I would avoid if I were you.

UPDATE FEB 2023
Simple integration issues still plague Shopify / DEAR including the inability to sync HS Codes. If you're looking for an ...

We worked with them for the last 5 years and they had a good customer service. Now after a week from the first support request, they are still unable to update stock level on Shopify, and apparently the best they can do is writing you back once a day at the end of the day, and not sorting the problem yet. BAD customer service. We are losing sales because of this. Stock level is not updated and we ...

App is fine, until you have a problem when the customer service is non existent. For what you pay for multiple users and how integral this connection can be for key areas of your business like inventory control and accounting, customer support should be much better.

Goodluck with any problems with intergration. Their "tech support" is absolutely worthless. The service reps always need to forward your inquiry to their "techs". Their techs email three days later with "the integration issue is not on our end"
Everytime. This has been going on for a whole month now. You can't call them, you can only "chat" with bottom level service reps, and emails take about 9 ...

I would never in 1000 years recommend someone uses this system. It's incredibly overcomplicated and slow & not the right fit for an e-commerce company. Unless you have a team big enough to have someone dedicated full time to dear problem solving I would stay away at all costs. We paid thousands on dear consultants over the past year trying to get dear running well for us and after 18 months we're ...

We're paying thousands of dollars a month for broken functionality promised by the platform. Every month a critical fix for their native Hubspot integration is promised but never delivered. We strongly suggest merchants look elsewhere. Counting stock by hand would be more effective than using DEAR Inventory.