Debutify Product Reviews & QA

Really happy with this app so far. It was super easy to set up and does exactly what I need lets my customers leave reviews and shows them on the site in a clean, professional way.

Great app! Been using it since it came out. Had some bugs during my usage but the developers were quick and efficient in fixing everything and we kept improving it all together. Highly recommend this app! Best developers ever.

Excellent Service and Support During Debutify Upgrade

I recently upgraded from Debutify version 5 to version 6.3, and I am thoroughly impressed with the service and support provided throughout the process. From start to finish, everything went smoothly, and I felt well-informed and supported at every step.

Great customer service & tech support!! Product is also great, but for me the best part is anytime you run into a tech issue, they are quick to resolve it.

This review app is one of the greatest apps on Shopify. I had 3 different problems with my store and they solved it all! I am so happy to have this app in my store. My only complaint is that it slowed down my store after I added the app, but the difference is minor. This app has boosted my sales by a mile.

Great app and outstanding support. I had a couple small issues configuring the product and the team resolved it for me quickly

Poor customer service and late response

The Ultimate Shopify Theme: Packed with Surprising Features and 5-Star Support – Thanks to Mirza for their Dedication

Very nice theme, best support experince. I suggest this theme to everyone and buy this theme as it will increase your revenue.

We feel compelled to share our recent ordeal with Debutify Reviews, which has disappointingly decided to display its logo on our website despite our subscription to the paid Growth plan. This move now forces us to upgrade to the Pro plan just to remove the logo, a tactic we find utterly unacceptable.

Our choice of Debutify Reviews was based on its integration within the Debutify ecosystem, where we had already committed to an Enterprise plan. We could have opted for other service providers for our customer reviews management, but chose loyalty to Debutify, thinking it would streamline our operations. Unfortunately, this loyalty comes at a significant cost, both financially and operationally.

Our frustration is further compounded by the lack of response to our requests for assistance in aligning our review buttons' color with our brand identity. Despite providing the requested access code over a week ago, no modifications have been made, while the logo was added to our site without our consent or prior notification.

This situation goes beyond mere inconvenience; it feels like a breach of trust and a hard sell tactic, pushing us to reconsider our partnership with Debutify. We are now faced with the daunting task of rebuilding a new website and finding a new reviews service provider, a heavy decision but necessary to preserve our brand integrity.

By sharing our experience, we hope to inform other businesses and help them make more informed decisions regarding their partnerships. We expect an immediate and ethical resolution to this issue from Debutify.