Delivery Estimation ‑ bysimpli , 22 reviews

Overall rating
4.3
Counts per rating level
  • 82% of ratings are 5 stars
    18
  • 0% of ratings are 4 stars
  • 5% of ratings are 3 stars
    1
  • 5% of ratings are 2 stars
    1
  • 9% of ratings are 1 stars
    2
October 13, 2021

This is the app that I would like to use. But customer service don't reply back. I don't even know where they are based. The timezones need addressing as the delivery dates show estimates from the previous day. I have sent two messages now to no avail. So I have deleted and will have to keep looking.

Mode Sheet Music
Australia
2 days using the app
By Simpli Apps (Fontio & Delivery Estimation) replied October 13, 2021

Hi team, thanks for the review.

This is absolutely heartbreaking for us to hear - we pride ourselves on our support responsiveness and have no record of you ever reaching out.

Are you sure you are messaging the right application or email address?

I can see you installed the application less than 48 hours ago - there is no way your support ticket has come to us as we have been online, scoping new features with existing users this entire time.

Please do reach out to us directly with the issue you faced as we would like to solve it for other stores who may install even if we have lost your patronage.

You'll get to us directly with deliveryestimation(at)gmail.com

After a longer conversation with you we discovered the issue and pushed a solve to production. Thanks for your help with this.

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