Reviews (72)

Overall rating
4.7
Counts per rating level
  • 82% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 4% of ratings are 1 stars
April 27, 2024

Overall the idea of the app is good, but the customer service is bad. However, the app will occasionally charge customer with a wrong shipping rate, way lower than actual shipping rate making our business needing to bear the extra shipping cost. We had talked to the support on this issue multiple times but the issue still remains.

Twinka.co
Malaysia
Almost 3 years using the app
Zapiet replied April 30, 2024

Hi Twinka team,

We've investigated the response times and identified a bottleneck in our escalation process, particularly concerning senior support agent availability during weekends. We've since optimized our automation and systems to ensure quicker resolution and smoother handling of such cases, while still prioritizing consistency by assigning recurring issues to the same senior support agent whenever possible.

We're truly sorry for the delay and any trouble it caused you. It's really important for us to deal with these issues quickly. When you first reported the issue, we fixed it straight away. This time, when you reported it again, we got our developers involved and they implemented a permanent fix.

Thank you once again for your patience and for bringing this to our attention. We're committed to continuously improving our service to better serve you and all our valued customers. If you have any further questions or concerns, please don't hesitate to reach out.

- Klaudia

Edited May 1, 2020

This app is great. Exactly what I want to calculate the shipping fee by distance. But recently, it has crashed twice already. It is very frustrating for our business to see customer walks away just because they cannot pay the shipping fee.

Little Soonta
Australia
8 months using the app
May 5, 2020

App just crashed, had to disable this and resort back to Shopify delivery. I would guess we lost hundreds worth of sales. What was the absolute killer, there is no immediate support for this app. We had to write in, create a ticket and wait without any immediate support. Not too great.. good while it lasted.

MonsterBox
United Kingdom
About 1 month using the app