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The discounts aren't showing up. I tried going to support using the link the app provided (saying to contact support before uninstall), but it doesn't go anywhere.
Also, if I duplicate a discount, it freezes constantly, and I have to create the promotion from scratch.
Do not get this app, i got it to try it out and it made me approve billing and it dose not work and i have not been able to change or cancel the billing.
DOSE NOT WORK !!!
After sending 2 support requests which were ignored after the app stopped working last week I would not recommend this app at all. It did work prior to Shopify implementing the new One Page Checkout, but now it will show the discounted quantity break price in the customers cart, but it all gets removed during checkout, resulting in the need to refund customers after placing an order.
Free just for trial, not plan :D - Free just for trial, not plan :D - Free just for trial, not plan :D
We are very sorry for the misunderstanding.
Our app does have a free plan, but with limited functionality.
Starting with the "PRO" plan, absolutely all the features of our app are available.
They have completely messed up my theme 2x. First, they didn't know how to fix. Then they emailed me after 2 weeks it was fixed. It wasn't! They have messed it up even more. Since I have removed the app everything works well as it should. Never ever again.
We understand your outrage and very sorry for the situation.
We have fixed the problem that you contacted us with. There was a slight misunderstanding with the rest.
Our application does not make changes to the theme files. This allows us not to leave any traces after deletion.
In any case, we did not want to disrupt anything in your store, and, as you may have noticed, after the removal, everything started working as before.
The product search does not work. IF you have a lot of products, don't install this app, there is a search box for products, but it does not work.
Thank you so much for your feedback! We are sorry to know that you have faced such a situation. Search is working now, and the issue may be caused by not been given you sufficient knowledge about its work. To avoid the same problem, we modified the search processes.
I wanted an app to give a Buy 1 Get 1 offer on multiple products, which is free for use. The app had some issues and the tech tech team worked on it on a priority basis. I am using it now and I am happy with it.The tech team are very helpful and nice to work with.
Here are some nice facts
1. The app is easy to work with, no big technical knowledge needed
2. Eazy integration with Shopify Suppy theme
3. Good support from Tech team
When the app works, it's great. When it doesn't it creates a lot of headaches for me and my staff. The BOGO functionality was particularly problematic, with about 1/3 of customers not getting the free product they expected, requiring refunds or extra communications explaining the issue and manually adding free items to orders. Support was good at first, but the last two or three messages I sent got no response.
Hello!
Please accept our sincere apologies for this situation!
We would highly appreciate if you give us a second chance, so we can define the reason for such app behavior.
We had received and replied to each of your requests by email, but it seemed that the letters got to the Spam folder.
The app has been working pretty well but there are orders that slip through and the discount doesn't kick in. Which results in the customer having to email me and complain about being overcharged (sometimes $30 which is a lot) and then I have to go refund that amount. Support has given me no reason as to why that happens, just claim its because of ShopPay or PayPal. All orders are paid via ShopPay or PayPal so that doesn't make any sense. I'd love to figure out the issue and then this app would receive 5 stars.
One of the easiest Quantity Break apps I've worked with and the support team was great. The pricing is also super fair starting with their free plan.
Thank you so much for the review! It's a challenge to make a simple tool with powerful features. Your review makes us realize that we are on the right track 😉
