Amai Bulk Discount & Sales

Thank you for your review. We tried to call you to explain in detail however we were not able to get hold of you. As mentioned in our pricing plans, the app page as well as the installation page, the free plan is for "FIRST 100 variants" and not 100 products as mentioned. There is also an in-app counter that mentions this as well. Do contact our support if you need more clarifications in regards to the billing or if you need a refund.

The reason why we request to access to orders which requires all the access you had mentioned is because we need it for our Analytics Report feature. Without the access, our app could not fetch any revenue related data for it. If you look at some other discount apps that does not has this features, they will not ask for this data. You can refer to Shopify's documentations here:

https://shopify.dev/api/admin-rest/2021-10/resources/order#resource_object

This is also stated in our privacy policy which is a requirement to agree on before installing the app. Also please note that our data protection is GDPR compliant and the access is in compliant to Shopify's procedures.

Please note that as mentioned in our FAQ you are required to click on the UNINSTALL button in-app before proceeding with uninstalling in at the Shopify Admin Panel. This is a well known Shopify behaviour that affect other apps as well. You can refer to the following for more information:

https://community.shopify.com/c/shopify-discussions/how-to-remove-the-code-of-app-from-shopify-theme-before/m-p/745680

Should you have any further inquiries, do drop us an email at support@amai.com. Thank you

Hi, thank you for you feedback. According to our records taken from Shopify:
- You installed the app at 11.52am,
- First logged into the app at 11.55am
- Uninstall the app at 12.43pm which is less than an hour of use time.

May I know if you had try to deactivate the sales rules for another shop because the usage time for this store you are writing from is definitely not "a couple of hours" as claimed.

Should you require any assistance, we are glad to help. Kindly drop us an email at support@amai.com or contact us via the Contact Support link.

UPDATE 06/10/2020: We had sent several emails and had tried to contact you via phone but there was no answer. We also had not received your support inquiry. Thank you.

Hi, thank you for your feedback. We had tried to call you several times on Friday and had left an e-mail message in regards to this matter and had yet to hear from you. We would like to look into this problem you are having as the Discount Manager should work right "out of the box".