Reviews (957)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for boosting sales and customer engagement through features like automated messages, real-time shipping updates, and abandoned cart recovery. They appreciate the ability to send personalized messages and manage full marketing campaigns via WhatsApp, noting the user-friendly interface and smooth Shopify integration. The app's performance is consistently praised as flawless, with a responsive customer support team enhancing the user experience.

January 22, 2025

We mistakenly installed the app, uninstalled it just after few days without even setting it up, never used it, yet we were charged 40$. Tried to contact support several times via Whatsapp and via Email but they don't respond.

Al-Karamat
Pakistan
10 days using the app
Dondy replied January 24, 2025

Hey! We reach us to you and didn’t get any response, please reach us and we will refund😊

November 4, 2024

really bad app, it keeps billing me the 'amount even though I removed the automatic payment, I also talked to the support team. They also refunded me, but in the October invoice I have the same amount again.

Atlantide Gioielli
Italy
1 day using the app
Dondy replied November 8, 2024

Hey! Please reach to us again, its probably a bug with Shopify payment we will refund :)

April 19, 2024

Hola no la contraten me cobraron la suscripción anual 2 veces les mando wattsapp al soporte y no contestan! no la contraten se van arrepentir es mala aplicación

PREM BOUTIQ
Mexico
About 1 year using the app
Dondy replied July 19, 2024

Hablamos con usted muchas veces, no supimos de usted dos veces, no pagó y por eso apareció en su factura mes tras mes, es una pena que no indique que recibió un reembolso ...

September 3, 2023

When I took one year plan one year plan had unlimited One click cart recovery messages now it reduced to 20, I want refund

Leclerc Baby Stroller
United Arab Emirates
2 months using the app
Dondy replied September 5, 2023

Hi, please note the pro plan never had unlimited one click messages. Unfortunately you may have gotten confused between our plans. We are glad that you decided to continue ...

November 10, 2023

L app, I uninstalled it and it still shows the whatsapp icon on my web page. I can't take it off

Emporio la Mocha
Chile
2 months using the app
Dondy replied July 19, 2024

Esta no es nuestra aplicación, es su otro competidor. En su aplicación, cuando la desinstala, la retira inmediatamente.

May 7, 2024

Eu assinei o plano GRATUITO para testar em meu site e hoje fui cobrada $67 DOLARES por esse app que eu nem usei.
UM ABSURDO!!! eu quero o estorno do pagamento, não faz o menor sentido essa cobrança!!!

She Will
Brazil
9 days using the app
Dondy replied July 19, 2024

Oye, te reembolsamos todo el pago y, por supuesto, no estabas en el plan gratuito, ¡es el plan profesional anual! Estamos aquí si tienes otra pregunta :)

February 24, 2024

Atención al cliente innecesariamente estupida. Desinstalo la app de forma inmediata.

MagnetiQua
Spain
About 2 hours using the app
Dondy replied July 19, 2024

Thanks for the compliment, we love you in spite of everything

February 29, 2024

Não tem plano gratuito, uma farsa. Deletando agora!

AGRiders
Brazil
10 minutes using the app
Dondy replied July 19, 2024

existe um plano gratuito e a maioria dos usuários o usa e adora

December 13, 2023

cant select free plan

LAZZYZONE
United Kingdom
7 minutes using the app
Dondy replied December 15, 2023

Hey, the free plan is the default plan, so if you didn't select the paid plan you are on the free plan. We have customer support on email and WhatsApp 24/7, if you need help ...