Reviews (887)

Overall rating
4.9
Counts per rating level
  • 95% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting customer engagement and satisfaction through direct communication via WhatsApp. It seamlessly integrates with Shopify, enhancing ordering and customer service with features like automated messages and real-time responses. Merchants report increased order values and improved management of abandoned carts. They praise its user-friendly interface, reliable performance, and responsive, professional support.

November 4, 2024

really bad app, it keeps billing me the 'amount even though I removed the automatic payment, I also talked to the support team. They also refunded me, but in the October invoice I have the same amount again.

Atlantide Gioielli
Italy
1 day using the app
Dondy replied November 8, 2024

Hey! Please reach to us again, its probably a bug with Shopify payment we will refund :)

November 15, 2024

support not answering my messages, COMPLETE SCAM

My Store
Belgium
18 minutes using the app
Dondy replied November 19, 2024

Hey, we are available 24/7 please write us on email or on WhatsApp +1 (929) 561-6548

May 7, 2024

Eu assinei o plano GRATUITO para testar em meu site e hoje fui cobrada $67 DOLARES por esse app que eu nem usei.
UM ABSURDO!!! eu quero o estorno do pagamento, não faz o menor sentido essa cobrança!!!

She Will
Brazil
9 days using the app
Dondy replied July 19, 2024

Oye, te reembolsamos todo el pago y, por supuesto, no estabas en el plan gratuito, ¡es el plan profesional anual! Estamos aquí si tienes otra pregunta :)

April 19, 2024

Hola no la contraten me cobraron la suscripción anual 2 veces les mando wattsapp al soporte y no contestan! no la contraten se van arrepentir es mala aplicación

PREM BOUTIQ
Mexico
5 months using the app
Dondy replied July 19, 2024

Hablamos con usted muchas veces, no supimos de usted dos veces, no pagó y por eso apareció en su factura mes tras mes, es una pena que no indique que recibió un reembolso completo de nuestra parte.

December 13, 2023

cant select free plan

LAZZYZONE
United Kingdom
7 minutes using the app
Dondy replied December 15, 2023

Hey, the free plan is the default plan, so if you didn't select the paid plan you are on the free plan. We have customer support on email and WhatsApp 24/7, if you need help to use the free plan please talk to us.

September 3, 2023

When I took one year plan one year plan had unlimited One click cart recovery messages now it reduced to 20, I want refund

Leclerc Baby Stroller
United Arab Emirates
2 months using the app
Dondy replied September 5, 2023

Hi, please note the pro plan never had unlimited one click messages. Unfortunately you may have gotten confused between our plans. We are glad that you decided to continue using our services despite your unpleasant and misleading review.

November 10, 2023

L app, I uninstalled it and it still shows the whatsapp icon on my web page. I can't take it off

Emporio la Mocha
Chile
2 months using the app
Dondy replied July 19, 2024

Esta no es nuestra aplicación, es su otro competidor. En su aplicación, cuando la desinstala, la retira inmediatamente.

February 24, 2024

Atención al cliente innecesariamente estupida. Desinstalo la app de forma inmediata.

MagnetiQua
Spain
About 2 hours using the app
Dondy replied July 19, 2024

Thanks for the compliment, we love you in spite of everything

February 29, 2024

Não tem plano gratuito, uma farsa. Deletando agora!

AGRiders
Brazil
10 minutes using the app
Dondy replied July 19, 2024

existe um plano gratuito e a maioria dos usuários o usa e adora