Reviews (882)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its AI-powered search technology that enhances website usability and customer satisfaction, leading to increased sales. Features like synonym search and dynamic reranking improve product discoverability, while customizable search bars handle large catalogs efficiently. The integration process is simple, and the support team, including Lindsay, Byron, and Egor, is praised for their effective assistance. The trial period and valuable analytics on customer search behavior are additional benefits, with improvements noted in SEO and site speed.
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Very bad experience. Very satisfied at the beginning, but the problems soon piled up.
Images are not visible when searching, and they cannot solve the problem. I've been emailing for weeks now, and they don't read the content of the emails.
So be careful! I wouldn't recommend this app.
We deeply regret the inconvenience you faced. We've swiftly addressed the image visibility issue for all your countries. I have checked with the support team, and the problem was that you hadn't indexed the products accordingly in the store, and they assisted you in doing it.
Your feedback is invaluable, and we're dedicated to crafting a more seamless experience. Please don't hesitate to reach out if you need further assistance.
We tried this app, but unfortunately, we had some issues especially for the mobile devices the search widget would load after a 1-2 seconds delay. And if your store experiences a high number of sessions per day, it might become quite expensive since the cost is based on the number of requests your store makes. Since our store has the around 150k monthly sessions and after installing this app for a week this app made a request of around 55,000 requests. We were on pro plan having 100,000 request per month and the price was $130/month approx. We later had to increase the limit to 200,000 request per month, which significantly increased the cost.
And there is no immediate support for the emergencies.
We’re sorry for the delay on mobile devices, likely due to site or internet speeds. We reached out to offer help and discuss a personalized plan to address cost concerns for high-traffic stores, but we didn’t receive a response.
We’re always working to improve our support. Please let us know how we can assist you further.
We appreciate your feedback and remain ready to help.
Useful search app for customers. Good reporting and analytics. One small improvement would be for it to tell you the value of conversions that have used this app. Overall good and great support from Rob and team in set up.
Much improvement on Shopify's search functionality. It's a no brainer that this will increase sales and minimise customer frustration
Great tool to have on your website, and direct the customers to the products you want them to buy. Great service from Chris, recommended.
Doofinder is a cost-effective solution for indexing our large catalogue of products and serving these to customers - the app is very easy to install and integrates seamlessly with our Shopify store. In addition, the weekly email report allows us to quickly identify any opportunities and increase customer engagement.
Great app! Chris was extremely helpful setting up and was there for any questions I may have had. Great customer service!
A gentlemen from doofinder contacted me to say that there app could help are website. He was absolutely correct, it is a brilliant tool that makes it so much easier for customers to use the search bar. But not only that, there is a great selection of extra features that make for a great way to push sales through our website. Thanks to Carlos for all his help, I haven't had to do anything but a few details and learn the ways!!
Thank you Doo Finder for this fab app which I can see is already working wonders, but would never have been installed were it not for the awesome, patient and knowledgeable Rick Herrrell. Wonderful customer support!
Love having pictures in the search results. Auto correction is nice too. Chris did a fine job of answering all of my questions.