Reviews (753)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants highly recommend this app for boosting search functionality and enhancing the shopping experience, leading to increased sales and customer satisfaction. It features intelligent search suggestions, auto-completion, typo tolerance, and customizable algorithms, with options to add banners in search results. Detailed analytics help optimize inventory and marketing. The support team is noted for being responsive and helpful during setup and ongoing operations.
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496% COST INCREASE
496% COST INCREASE - AVOID AT ALL COSTS
I have been a customer of Doofinder since 2021. When I signed up, we agreed a €25 per month price for the lifetime of the contract.
Without consultation, they increased the price to €149 per month — a 496% increase. My usage would actually qualify for their €49 plan, yet they still placed me on the €149 subscription.
When I challenged the increase, Doofinder responded by saying they could no longer meet my expectations, even though my expectations have not changed since the beginning.
Early customers supported this company but it now seems like greed has replaced loyalty.
I also submitted a GDPR data request, which they have failed to comply with.
Based on my experience, I cannot recommend this company in any way.
Nonexistent Customer Support
Extremely disappointing experience with Doofinder. The app itself might have potential, but it is completely overshadowed by what can only be described as nonexistent customer support.
After installation, I encountered several technical issues and reached out multiple times. Responses were slow, generic, and ultimately unhelpful. There was no real ownership of the problem, no meaningful follow-up, and absolutely no sense of urgency — even when the issues were directly impacting sales.
For a paid app on Shopify, where search functionality is critical to revenue, this level of support is simply unacceptable. You expect a reliable technology partner, not silence when it matters most.
Unfortunately, I cannot recommend it. When you need support, there’s no one there.
Hi, thank you for taking the time to share your experience. I’m truly sorry that we gave you the impression of being unavailable or unresponsive that is never the experience we aim to deliver.
I’ve personally reviewed your case in detail. First, I want to apologize for the initial delay. We experienced a temporary backlog that caused our response time to extend to four days, which is clearly not the level of service we strive for. I also see that our commercial representative who was your first point of contact and is fully trained to assist with onboarding and setup proactively offered support early on, but that assistance was declined at the time. Our intention from the beginning was to make sure you had guidance whenever needed.
Once your request reached our technical team, your concerns were escalated internally for deeper review. We are currently waiting for your response to continue moving forward and resolve the matter as quickly as possible.
We are a team of people who genuinely care about our customers and work every day to provide reliable support and meaningful solutions. I’m sorry we fell short of your expectations, and I would sincerely welcome the opportunity to turn this experience around so you can continue benefiting from Doofinder.
If you’re open to it, I would be happy to personally follow up and ensure everything is handled properly.
Thank you again for your feedback.
Tengo la versión de 59.99 usd y la verdad aunque si esta un poco costosa es jodidamente super buena, llevo como unos 4 meses con ella y no me arrepiento simplemente es muy buena para lo que ofrece:
-Soporte god muy amables y te ayudan en todo
-Buen diseño de buscado
-Puedes agregar diseños en tu buscaod
-Metricas de como lo busca la gente y que sale a la hora de buscar
-CTR de las cosas que busca la gente
Realmente es muy buena APP 100% vale la pena
Intuitive, fast and by far the best search tool for large catalogues, we have been using Doofinder for over a year now, recently we had a theme upgrade and it caused some issues with loading, there customer service is second to none and the issue was addressed and solved so quickly, thanks to Tau, Victor and the team.
We tried this app, but unfortunately, we had some issues especially for the mobile devices the search widget would load after a 1-2 seconds delay. And if your store experiences a high number of sessions per day, it might become quite expensive since the cost is based on the number of requests your store makes. Since our store has the around 150k monthly sessions and after installing this app for a week this app made a request of around 55,000 requests. We were on pro plan having 100,000 request per month and the price was $130/month approx. We later had to increase the limit to 200,000 request per month, which significantly increased the cost.
And there is no immediate support for the emergencies.
We’re sorry for the delay on mobile devices, likely due to site or internet speeds. We reached out to offer help and discuss a personalized plan to address cost concerns for high-traffic stores, but we didn’t receive a response.
We’re always working to improve our support. Please let us know how we can assist you further.
We appreciate your feedback and remain ready to help.
Doofinder is a cost-effective solution for indexing our large catalogue of products and serving these to customers - the app is very easy to install and integrates seamlessly with our Shopify store. In addition, the weekly email report allows us to quickly identify any opportunities and increase customer engagement.
Down grading from 5 star to 1 star.
The service side does not match the price tag on this app.
I tried a 30 day trial with DooFinder and I was really impressed with the results! I'm going to try it out for another 30 days but will most likely integrate this app permanently. DooFinder is extremely thorough and their customer service is excellent. I 've never had any trouble reaching someone for assistance. Salaiman has gone over and above and even set up a screen sharing session with me to help me better understand the app. The back office is well set up and easy to understand. You should give them a shot since it's a 30 day free trial. I guarantee you won't be disappointed!
Doofinder is an amazing app! Has completely changed the way my customers can find items, and are able to shop. Very customizable and efficient. Their team is very attentive with helping launch, and upkeeping the back end. Alfa, one of their representative has been so great! 10/10 would recommend.
Great app! Doofinder has very useful features that boost our CTR, conversion rate and helps our customers find what they are looking for. It is straightforward to use, however if you are experiencing any difficulties there is a highly qualified support team.
Will at Doofinder was very patient and helpful in showing us how to get the most out of the app features and resolving any issues we experienced.