Doran Product Reviews App & QA

Doran Product Reviews App & QA

Reviews (319)

Overall rating
4.9
Counts per rating level
  • 97% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive review management and SEO-friendly features. They appreciate the customizable review request emails and widgets, user-friendly interface, and real-time analytics that simplify feedback integration. The responsive customer support is also praised for its effectiveness in setup and customization. Additionally, its free cost and continuous updates based on merchant feedback make it a cost-effective choice for enhancing online presence and customer interaction.

January 30, 2025

After trying multiple review apps I finally found Doran, and it was a perfect fit for my store, and it's probably a perfect fit for you too!

Being able to import reviews from other platforms is an excellent feature that works so much better than I initially expected.
Since I sell a lot on Ebay, it's really nice to be able to share the reviews from there in my Shopify store so that customers know what to expect from my products.

The app offers alot of customiziable widgets which allows you to integrate it basicly however you want in your store.

Everything is pretty straight forward, so I haven't felt the need to use their support (yet), but they seem very keen to help you out if you where to need it.

5/5 - The app is fantastic and I highly recommend it!

And on top of that, it's free!? Thats crazy

RHTrading
Sweden
7 months using the app
Doran replied January 31, 2025

Hi RHTrading Store Owner,

I'm Andrew from the Doran team.

Thank you so much for your detailed and enthusiastic review! We're thrilled to hear that Doran is the perfect fit for your store and that features like importing reviews from eBay and customizable widgets have exceeded your expectations.

It's fantastic to know that you find the setup straightforward and that our support team is ready to assist if needed.

If you ever have any questions or need further assistance, don't hesitate to reach out. Thank you again for your support and kind words!

Best regards,
Andrew

Edited March 22, 2025

I am so happy to find such a feature heavy app FOR FREE. And the team (of only 2 people) answer my qs within the same day. Because of how Shopify is set up, we needed some coding, provided by Doran and also are willing to collaborate & help me add to the store, to get the reviews to show up within a list in collection. Very happy with this app. Only wish The app could use my stores email to send the emails without having to do all the SPF MX log in again. Or just a more stream-lined way to do it. I am looking at you, Shopify! - update, I heard the team may be moving to a new moving to a new email systeme soon. So, my tiny complaints may be gone soon.-
But, one free app for review, test, image and video; tiered discounts for different type of reviewd, customer qs, review request email, star review, homepage review showcase, automatic curating of product specific FAQ, just mind blown .
Hope the team will keep it up. Thanks

Euphonia Ebony
United States
10 days using the app
Doran replied March 20, 2025

Dear Euphonia,

I'm Andrew from the Doran team.

Thank you so much for your amazing 5-star review! We're thrilled that you're finding our app so feature-rich and helpful.

It means a lot to hear that our quick responses and willingness to collaborate have made a positive impact.

We appreciate your feedback on the email sending process and are always looking for ways to improve. We will move the another email provider soon. Please check our monthly update emails.

Your support motivates our small team to keep enhancing the app.

If you have any other questions relating to our app, please don't hesitate to contact us.

Best regards,
Andrew

March 16, 2025

Amazing Support & Reliable App! ⭐️⭐️⭐️⭐️⭐️

We've been using this app for a while, and it has been fantastic! The support team is incredibly responsive and resolves any issue quickly, every single time. Whether it's a small tweak or a major concern, they always go above and beyond to help. The app itself works seamlessly, making it easy for us to manage and showcase customer reviews on our store. Highly recommend it for anyone looking for a reliable review app with top-notch support!

Gyftalala
India
3 months using the app
February 18, 2025

Fantastic app! If customer has a question while on a Product page, they can email us directly from that page, thus eliminating customer from leaving a Product page to find our Contact Us button. Customers staying on a Product page - studying a sellers product/offer while being able to easily ask seller a question which builds trust so If I could rate 10 stars I would. Thanks Andrew and team for a great app.

metalcraftusa
United States
2 months using the app
Doran replied February 20, 2025

Hi Scott

I'm Andrew again from the Doran team.

Thank you so much for your amazing review! We're so happy to hear that you’re enjoying the app’s features, especially the ability for customers to contact you directly from the Product page. It’s a great way to build trust and keep customers engaged. 😊

Your kind words about the team, mean a lot to us. Also, thank you so much for trying all our apps.

If you ever need further assistance or have any suggestions, we’re always here to help. Thanks again for your support and for sharing such thoughtful feedback!

Best regards,
Andrew

April 12, 2025

I love this app. Has all the features you need in a review app and that too for free.

Further, the support is excellent. Andrew really helped me out in solving any doubts or problems I had.

I would highly recommend this app over any other review apps available.

Urban Loft
India
About 1 month using the app
Doran replied April 13, 2025

Hi Urban Loft,

Thank you so much for taking the time to leave such a wonderful review of our app! We're thrilled to hear that you love all the features and find our support excellent. It makes us incredibly happy to know that our app is exceeding your expectations and helping your store thrive.

We're always here to help if you have any further questions or need any assistance. Don't hesitate to reach out!

Best regards,
Andrew

April 10, 2025

"The way reviews are displayed is very easy to browse—it's exactly the kind of third-party review app I've been looking for. On top of that, the support team has been incredibly helpful and responsive, always solving my issues in a timely manner.

ZEEHOO
China
24 days using the app
Doran replied April 11, 2025

Hi ZEEHOO,

Thank you so much for taking the time to leave such a wonderful review of our app! We're thrilled to hear that you find the way reviews are displayed easy to browse and that our support team has been helpful and responsive. Your feedback means a lot to us and motivates us to continue improving.

Please don't hesitate to reach out if you have any further questions or require any assistance; we're always here to support you.

Best regards,
Andrew

February 21, 2025

The Doran Reviews App has been a fantastic addition to my business. It’s simple to use, well-designed, and makes collecting and displaying reviews effortless. Everything just works smoothly, which isn’t something I can say about every app out there.

What really stands out, though, is the team behind it. Their support is genuinely helpful—fast, patient, and proactive. It’s clear they actually care about their users rather than just offering generic responses. Whenever I’ve had a question, they’ve been quick to assist with real solutions.
If you’re looking for a solid reviews app backed by a team that’s both responsive and kind, Doran is a great choice.

Breathzus
United Kingdom
14 days using the app
Doran replied February 23, 2025

Hi Breathzus Store Owner,

I'm Andrew from the Doran team.

Thank you so much for your thoughtful review! We're thrilled to hear that Doran has been a smooth and valuable addition to your business.

Our team truly cares about providing real solutions and great support, so your kind words mean a lot!

If you ever need anything, we're always here to help. Thanks again for recommending us! 🙌✨

Best regards,
Andrew

March 28, 2025

My customers did not receive any email to leave review after purchasing my products. This was never resolved.

S.H.E
United States
About 1 month using the app
Doran replied March 29, 2025

Hi Shelena,

I'm Andrew again from the Doran team.

I am really sad to see your review. We have just migrated our email provider to another (We made a public announcement to all users in mid-March 2025), I have seen a lot of positive feedback from customers after doing this.

We have also given a solution, but did not see a positive response from you.

Could you please take a moment and review this? Let's continue with the email.

Best regards,
Andrew

April 1, 2025

I couldn't believe the quality and support of this app. I imported reviews from my Etsy shop to my website and any questions I had, the customer support got back to me very promptly. The best of all, its all Free. Before finding this app, I was just thinking maybe I made a mistake by going with Shopify for my website, after seeing almost every app I need costing a fortune. This app is perfect. I am very happy I found in time.

ARM Upholstery
Australia
5 days using the app
Doran replied April 3, 2025

Hi ARM Upholstery,

Thank you so much for taking the time to leave such a wonderful review of our app! We're thrilled to hear that you found it so helpful and that our support team was able to assist you promptly. Your feedback means the world to us, and it motivates us to continue improving our app.

We're always here to support you if you have any further questions or need assistance with our app.

Best regards,

Andrew Doa

January 28, 2025

Game-Changer for Gathering Customer Feedback!

I recently started using Doran to collect and manage customer reviews for my online store, and it has been a meaningful change! The setup process was seamless, and the app integrated effortlessly with my website. I love how customizable the review request emails are—they reflect my brand perfectly.

The automated follow-up feature is a great boost, and the analytics dashboard gives me valuable insights into customer sentiment. The ability to display reviews directly on my product pages is amazing.

Customer support is outstanding, too—I need some help to make sure that the set was done properly. They respond quickly and are super helpful. I was impressed after the completed the setup as I was doing it wrongly. I highly recommend this app to anyone looking to enhance their online reputation and gather actionable feedback!

Syndmart
United States
12 days using the app
Doran replied January 30, 2025

Hi Syndmart Store Owner,

I'm Andrew from the Doran team.

Thank you so much for your thoughtful and detailed review! We're absolutely thrilled to hear that our app has made such a meaningful impact on your store.

Your recommendation means the world to us! If you ever need any further assistance or have suggestions, don’t hesitate to reach out. Wishing you continued success with your store!

Best regards,
Andrew