Dotdigital Email Marketing

Dotdigital Email Marketing

Free to install. Additional charges may apply.
Rating (4.2)
Reviews
Developer
dotdigital

Highlights

Speed tested
  • Low impact to your online store

About this app

Launched

February 18, 2020

Languages

German, English, French, Spanish, Italian, Dutch, Portuguese (Portugal), Russian, Japanese, Thai, Malay, Indonesian, and Korean

Integrates with

Loyalty Lion, Zapier, Eventbrite, Instagram, Facebook, Google Ads

Fits seamlessly into

Shopify Flow

Dotdigital helps brands acquire, convert, and retain customers across multiple channels.

Boost your marketing automation with Dotdigital for Shopify. Easily build automated campaigns with data-driven marketing programmes and watch your ROI grow. Create abandoned cart and dynamic coupon codes. Use AI and data driven product recommendations with advanced personalization across all your cross-channel marketing automation programs. Introduce your bestsellers to new customers, show existing customers the hottest new products and direct recent shoppers to their best-next product.

  • Email marketing - Send timely, personalized, and engaging messages
  • Marketing automation - Automate data-driven lifecycle marketing campaigns
  • SMS - Deliver time sensitive order updates and broadcast marketing SMS messages
  • Chat - Get instant access to resolve queries and turn buying intent into sales
  • Social re-targeting - Win back visitors and acquire more of your best customers

Pricing

External charges may be billed by dotdigital separately from your Shopify invoice. Learn more

Free to install

Plans start from 400 USD/month. Regional variances apply.

Free to install

Plans start from 400 USD/month. Regional variances apply.

All charges are billed in USD. See all pricing options

19 reviews
Overall rating
4.2
Counts per rating level
  • 84% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 5% of ratings are 1 stars
September 30, 2022

Working with DotDigital and our account manager Priscylla has been amazing. The product is great and the support is even better.

Core Products International, Inc.
United States
Time spent using app: Over 3 years
dotdigital replied September 30, 2022

Heyyyy Core Products International, Inc. 👋

Thanks for writing a review about us 🙌

Regards

Darren H

June 30, 2022

After signing up with Dotdigital we've been very pleased with their excellent level of customer service, professionalism & quality of product. In particular a special thanks to Kayla who has been an absolute superstar!

Hotshoppa
Australia
Time spent using app: 9 months
dotdigital replied July 1, 2022

Hey Hotshoppa 👋

YAY, thanks for leaving us a review 🙌

Regards

Darren H

May 24, 2022

Dotdigital is an absolutely appalling app in a myriad of ways
- it was extremely complicated to set up (it took weeks) and ultimately you will end up sending emails from a noreply email address which sends a bad message to your customers about how much you want to hear from them! This alone should make you run a million miles the other way... you don't appreciate noreply email addresses as a consumer, so don't do it to your customers!
- expensive (it costs many times competitor products that perform better, have better reviews and are much simpler to implement)
- extremely difficult to implement and they don't like to assist... you'll have an 'account manager' who will quickly go through their extremely complicated app but they basically want you to pay them to set up emails for them. When I looked to find a dotdigital expert on Airtasker there were none because it is not a popular app.
- to top it all off the app then sent an email to our entire Shopify customer database - past and present - subscribed and unsubscribed - with no permission or warning which meant we were inundated with calls and emails from concerned customers thinking they were being phished or our website had been hacked. They also told me that this had happened before causing huge angst for customers prior to me. It is only a fundamentally flawed email software program that would sent out an email to an entire customer base with no warning. I wish someone had warned me before I spent thousands more than i needed to on an app that is overly complicated and ultimately doesn't deliver as well as far cheaper competitors. Having struggled to set up any email flows with dotdigital because it was so complicated, I have had no issues in setting up 4 email flows with Klaviyo (ie the problem is with dotdigital not with my skills after 22 years in business)! Take this as a heads up and research thoroughly before you go down this path. I regret it enormously.

Queen B
Australia
Time spent using app: About 1 year
dotdigital replied June 9, 2022

Hey QueenB,

I’m sorry to hear you haven’t been satisfied with our product and services. I know you’ve been speaking with my colleagues about these issues already. I thought it was important to come back on a few of the points you’ve made:

- Shopify installation process: This is quick and easy for the majority of our customers. We’ve made it even easier recently by introducing a new wizard in our 22two release in May (outlined in this article: https://support.dotdigital.com/hc/en-gb/articles/115000061490-Set-up-Shopify-with-Dotdigital). I’m sorry if you ran into issues that delayed things getting set up. It’s rare we run into issues, but, occasionally it can happen as each customer’s situation/environment is unique
- No-reply from addresses: Customers have many options and flexibility in using custom from addresses and branded domains: https://support.dotdigital.com/hc/en-gb/articles/115000247204-All-about-branded-domains-or-sending-with-a-custom-from-address-CFA-
- Training/guidance: Our Customer Success Managers are happy to guide customers on using our product(s) - it’s something they do all the time. If you’re looking for a deep-dive session into a specific feature/function, that’ll sometimes need a dedicated training session delivered by our Training Team
- Unexpected email send: It’s not appropriate for us to respond specifically or directly on the circumstances leading to this incident. We don’t believe this was directly initiated by an action in our Technology or by our Team. Having said that, we’re going to assess whether we could introduce more in-app notifications/alerts to give our customers additional opportunities to avoid this outcome in the future. Overall, we’re really sorry and disappointed this happened, we know it wasn’t what you expected or intended.

Regards

Darren H

About this app

Launched

February 18, 2020

Languages

German, English, French, Spanish, Italian, Dutch, Portuguese (Portugal), Russian, Japanese, Thai, Malay, Indonesian, and Korean

Integrates with

Loyalty Lion, Zapier, Eventbrite, Instagram, Facebook, Google Ads

Fits seamlessly into

Shopify Flow

Built by dotdigital

About dotdigital

1 app

4.2 average rating

3 years building apps for the Shopify App Store

Support

Send a message

1-212-971-9408

team@dotdigital.com

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