Reviews (59)

Overall rating
Counts per rating level
  • 98% of ratings are 5 stars
  • 0% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 0% of ratings are 1 stars
June 5, 2024

I sell photography workshops with a deposit and final payments due 60 days before the start of the event. I tried many different apps before settling on Downpay as I was trying to save a buck hoping one of the free options would work. In short, they didn't meet my needs. Downpay is the only one that has every feature I needed. It works seamlessly and now I can't imagine not having it. I was spooked by the transaction fees at first, but if you reach out to them for a custom plan they will create a plan that works for you at a reasonable yearly rate with no transaction fees. Support is very responsive as well. Stop looking around, this is the app you want.

Exploring Exposure
United States
25 days using the app
Hypehound replied July 11, 2024

Thank you so much for this review! We are always happy to offer flexible billing plans, I'm so glad you reached out and we had a chat about it all. Happy we found something that fit your needs!

Your workshops and the concept behind your brand is spectacular.

July 10, 2024

An easy 5 stars - I could do with 6 to be honest.

Easy to use, works well but the best thing about using Downplay is the support. World-class is not an understatement for once. Diana and the team have been superb - thank you so much!

I cannot recommend Downplay enough

United States
3 months using the app
Hypehound replied July 11, 2024

Thank you so much, it's been a blast working with you to get your preorder deposits up and running! Can't wait to one day take one of your bike tours. 😍

May 28, 2024

5-Star review for a Five-Star app!
We were still determining if there was an even app that could enable customers to pay a deposit, then we found Downpay!! What a fantastic app!
The Downpay app opens up a lot of potential for our store and our customers. Easy to set up and extremely intuitive with a friendly interface. We had to seek help from Diana to help us with combining a bundle offer with Downpay, and she could not have been any more helpful, knowledgeable, and generous with her time. Thanks to Diana and all the team at Downpay.

About 2 months using the app
May 1, 2024

We started using Downpay about a week ago to run a free trial promotion, having customers put down a deposit for shipping. We are really happy with the app's functionality and customization options. Support has been incredible! We ran into a couple minor issues because of the way our theme is customized and Diana and Denis and team have gone above and beyond to jump in and help us figure things out. It's been a great experience - highly recommend!

United States
20 days using the app
March 21, 2024

After searching and searching for different options, this was the only app that not only exactly matched what we needed (deposit on only certain items with easily configurable options) but also had fantastic levels of support. Big thanks to Diana and team!

Deviate Cycles
United Kingdom
12 months using the app
Hypehound replied April 19, 2024

Big thanks for your early support and we're so happy to help!

April 20, 2024

The support offered by Diana has been exceptional. She even went to the lengths of recording a video of on-screen actions to show us how to create a solution that was causing us a headache. The app itself allows us to take a deposit in a way that no others could, and removes accounting problems that other apps create by trying to short-cut the manner in which the deposit is dealt with. We have very particular requirements in the way in which the remaining balance is to be taken and Downpay/Diana have allowed us to find a way to do this.

Craze Central
United Kingdom
9 days using the app
May 30, 2024

Works as advertised and support is quick and incredible. Highly recommend working with the team at Downpay!

Ramen 9000 Shop
2 months using the app
April 15, 2024

Everything is very easy to use, and the customer service is very quick and efficient! Had questions about customers changing their second deferred payment method, and the resolution was so simple! Love this app!

HB Florals
2 months using the app
April 25, 2024

Just what we needed and so helpful with set -up

About 2 months using the app
February 20, 2024

We found it! An app that did exactly what we needed. With so many apps in the store it's hard to find a great solution that is backed by a team that is so helpful. Inevitably you will need support (that's Shopify and themes working with apps and getting everything to play nice), and each time they have been so responsive and helpful, even recommending other apps that will help our store! Thanks Team! :-)

7 months using the app