Reviews (16)
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I am unable to open this app in Shopify. My customers has purchased my products but has not received the download link. I have checked the order page but cannot find the download button. Please respond and resolve the problem as soon as possible.
Thank you!
When it works, it works fine - easy to use, basic but does the job.
But their server are offline quite often.
Every time I need to use the app, it's down or incredibly slow.
UPDATE 7/3/2024 I have been without service for 4 days and have had zero support from the app developer, customer support and even Shopify has not been able to communicate with them.
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I currently use this app. Presentation isn't a wow. very basic, but functions perfectly. My customer emails are sent in under a minute. No complaints. I've used chat and received help quickly. I would def recommend it.
Dear,
We are having a problem downloading the files on the order status page.
Previously, customers could download these from their order status page. They were shown an orange download button. We've upgraded to Shopify's new order status page, and it appears this button is no longer there.
Can you please have this added back?
Thanks in advance!
Initially was happy with it as it did the job. But not impressed when the app was down for a whole day, and no way to contact them (I'm sure we weren't the only ones). Once it was back up and running, downloads weren't being sent out at all for numerous hours. Had client emails asking where their downloads were and had a mad scramble to source an alternative option. Support was non existent and when complained initially, when complained again after being charged for the month, got a rather condescending response completely irrelevant to what I was talking about, clearly not reading what I was saying. Have since moved on elsewhere as the support response and lack of has put us off.
Hello,
We analyzed all the Live Chat conversations and saw that all your questions were replied to and taken action in just 30 seconds. We checked the day that you told about a down whole day but all the files were sent in the same day within minutes. We are very sad to see your review after stating the system was down and demanding a free month gift even after you continued to use the app after this period. We are working very hard to deliver all digital files 7&24 with all high cloud server costs, this is why it cannot be free with the size of your files and transactions. We are always here to help you and assist you to deliver your digital files. Wish you understand the situation and use our app in the future.
Best Regards
DrDownload Team
Works very well, easy to install and customer support is excellent. No code needed in the liquid, easy to set your emails so they fit the format of the store and got it working in 10 mins. Cant fault it.
Excellent customer service. I had some issues and they helped resolve them promptly and everything works perfectly now. I like that that this app is based on storage space and not the number of products I have listed on my site. It works better for our needs and makes it way more cost effective for us.
I use this app for several weeks and I think it is very useful and convenient. Files are uploaded and downloaded quickly.
When I had an issue, the support quickly responded, made adjustments and the problem was solved.
Used this app to publish my e-book, it is working perfectly & customer service is super responsive. Thank you!
I had some technical problems and contacted support via chat. The response time was super quick and even the problem was resolved in hours rather than days. In general, it's a great app for delivering digital files to customers. The enormous amount of data storage is great too -> especially with the higher plans! Try it yourself -> there ist a free plan available.