DrDownload Digital Downloads

When it works, it works fine - easy to use, basic but does the job.
But their server are offline quite often.
Every time I need to use the app, it's down or incredibly slow.

I am unable to open this app in Shopify. My customers has purchased my products but has not received the download link. I have checked the order page but cannot find the download button. Please respond and resolve the problem as soon as possible.

Thank you!

UPDATE 7/3/2024 I have been without service for 4 days and have had zero support from the app developer, customer support and even Shopify has not been able to communicate with them.
----------------------------------------------------

I currently use this app. Presentation isn't a wow. very basic, but functions perfectly. My customer emails are sent in under a minute. No complaints. I've used chat and received help quickly. I would def recommend it.

I use this app for several weeks and I think it is very useful and convenient. Files are uploaded and downloaded quickly.
When I had an issue, the support quickly responded, made adjustments and the problem was solved.

Dear,

We are having a problem downloading the files on the order status page.
Previously, customers could download these from their order status page. They were shown an orange download button. We've upgraded to Shopify's new order status page, and it appears this button is no longer there.

Can you please have this added back?

Thanks in advance!

Used this app to publish my e-book, it is working perfectly & customer service is super responsive. Thank you!

A really great app that makes it easy and intuitive to provide digital downloads as well as combining digital and physical products. Perfect and very speedy customer service also!

Works very well, easy to install and customer support is excellent. No code needed in the liquid, easy to set your emails so they fit the format of the store and got it working in 10 mins. Cant fault it.

Excellent customer service. I had some issues and they helped resolve them promptly and everything works perfectly now. I like that that this app is based on storage space and not the number of products I have listed on my site. It works better for our needs and makes it way more cost effective for us.

I had some technical problems and contacted support via chat. The response time was super quick and even the problem was resolved in hours rather than days. In general, it's a great app for delivering digital files to customers. The enormous amount of data storage is great too -> especially with the higher plans! Try it yourself -> there ist a free plan available.