Reviews (81)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
October 5, 2023

Fantastic and super easy to use! Loving it so far.

EZ-Level
United States
12 days using the app
March 26, 2021

I now have 3 clients using this CRM and I am thrilled thus far. It is easy to use and they give you great tips. I love that they keep expanding their offerings to "meet the customer" where they have needs! Thank you!

Taylor Jordan Apparel
United States
8 days using the app
September 26, 2021

Pessimi. Una volta installata, non si riesce più ad aprire e ti rimanda alla pagina di installazione- salvo impedirtelo perchè chiaramente il negozio risulta già connesso a un account Drip. Servizio clienti inesistente. Fatturazione crescente e totalmente incoerente.

MdM
Italy
5 months using the app
August 10, 2022

i like how easily drip integrates with shopify. it takes some time to get used to the drip platform.

Forrest Ranch Beef
United States
4 months using the app
Drip replied October 12, 2022

Hi

Thank you for your review. We hope that you're used to the platform now ;-)

Best regards,
Sebastian

Edited July 6, 2020

The app works great. The best app I have used so far. 4 stars because they can improve on notifications to the account holders when there is an issue. I am told the team is working on it. Hopefully, they will get this resolved soon. Highly recommend using this app.

The Elegant Bar
United States
4 months using the app
Drip replied July 2, 2020

The Elegant Bar - I'm sorry you did not receive our notifications, and we understand this situation is frustrating. We are reaching out to your updated address to review the ...

August 24, 2020

Fast customer service before you buy in, super slow and unfair business handling after!!! We had a major billing issue with them. They promised us a 30 days free trial however after 14 days we were fully charged for a full month. When we address their customer support, they sent us to resolve the issue with Shopify billing saying they have no control. We went back to Shopify which in return send ...

ONSEN SECRET
United States
2 months using the app
Edited June 16, 2020

zero on-boarding after the sale, so if you are good with figuring it out on your own go for it. I hear really good things so I'll keep pushing forward. It's been very frustrating.

Wine Cellar HQ
United States
2 months using the app
Drip replied July 2, 2020

Wine Cellar HQ - thanks for the candor. We really want to help you get set-up and experience the value of Drip. We recently updated our on boarding guides, but you may not ...

February 15, 2022

We are being charged $39 a month, but are unable to open the app or send out emails. We've contacted support and have yet to receive a reply or help of any kind. We would like our money back or we will be forced to open a dispute.

Esoteric Aroma
United States
20 days using the app
March 8, 2023

The workflow for abandoned carts never worked, no email was sent properly for days in the other workflows, they answer that all was fixed, but no emails were being sent out from the abandoned cart funnels, in the chat they answered fast, but I didn't get any other follow-up emails as promised and the tool continued without working for more than 10 days, this app made me lost money since day 1, I ...

UrbanWearOutsiders
United Kingdom
16 days using the app
Drip replied March 9, 2023

Hi UrbanWearOutsiders

Thank you for your feedback on our abandoned cart workflows.

We take feedback very seriously and we understand how frustrating it can be when your ...

January 28, 2021

This is the least capable and stable email marketing platform I have tried and tested, and I have used ALL the major platforms. It is the poorest because of numerous bugs and performance issues involving syncing contacts, automations, and subscriber form failures. Many other issues you can read about in other comments. But what truly makes Drip so bad is the customer service. It is non-existent. ...

THEY WHO DARE
United States
14 days using the app