Reviews (81)

Overall rating
4.6
Counts per rating level
  • 85% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 9% of ratings are 1 stars
October 22, 2019

We’ve been using Drip for a while now, and it’s been great to watch their evolution from just email to an ecommerce CRM. They’ve helped us way beyond sending emails. Drip collects all sorts of data, then helps us get to know our customers and what they want so we can bring them an experience like they’d get at our brick-and-mortar stores. Love Drip, love working with their team, and can’t wait to see what they do next.

The Spice House
United States
About 2 months using the app
Drip replied January 9, 2020

Thank you, Spice House, for such a thoughtful review. We enjoy providing our customers with the resources to make personalized and engaging interactions with their customers, so they never lose that special in-person touch you all can offer in-store.

July 21, 2020

It's a good tool, not without a few operational problems that seem to have been worked through eventually.

Pricing is expensive compared to competitors and payment options exclude the virtual VISA cards issued by FX payment services like Airwallex. These issues matter to Shopify store owners that don't operate in US dollars.

Cookie Cutter Shop Australia
Australia
Over 4 years using the app
October 11, 2022

amazing app for email automatisations! love it, easy to use, great templates, guid lines, all recommendations

Predire Paris Srbija
Serbia
About 2 months using the app
Drip replied October 12, 2022

Hi

We appreciate your review. We're glad you're enjoying the platforms and have utilized some advantages of Drip.

Best regards,
Sebastian

November 25, 2022

I am hoping that this app will help grow my business. I just sent my first email. I like the way it integrates with my shopify store so far so good.

JULES SMITH ART CARDS & PRINTS
United States
About 1 month using the app
Drip replied November 25, 2022

Hi

Thanks for your review.

Drip will help you grow your business ;-)

Best regards,
Sebastian from Drip

May 20, 2021

Easy to manage, understand and set up. This solution has everything you need to implement complex automation strategies.

Bontasana
Italy
About 1 month using the app
Edited September 3, 2023

Update: Customer service is responsive, but not really helpful with my issue. The on-site popups integration steps with Shopify are incorrect, since the release of the new theme options. I reached out to customer service, but they told me to reach out to Shopify for help. I'm not happy with that response. The integration process needs vast improvements.

Danger Close Apparel
United States
Over 2 years using the app
March 9, 2020

Drip is the best-automated email system four for Shopify Plus or Big commerce. It is an excellent email system I would recommend trying.

NatureCity
United States
About 1 month using the app
February 25, 2020

False revenue. Many workflow glitches. Overcharged invoices & no reply from billing. Not recommended

VIM Stores
United States
Over 1 year using the app
May 26, 2021

Drip makes everything so much easier and the customer support is wonderful! I highly recommend using Drip.

SubarzSweets
United States
18 days using the app
October 17, 2019

Drip is the best at email automation. Unlimited segmentation possibilities, and a lot of prebuild workflows/automations. I can definitely recommend Drip.

QNTS.dk
Denmark
14 days using the app
Drip replied January 9, 2020

We do have an excellent repository of prebuilt Workflows! We also have a great webinar series called Designing Workflows that will go over key marketing concepts and how our workflows can support them. Check it out! https://www.drip.com/learn/webinars/designing-workflows