Reviews (321)

Overall rating
4.5
Counts per rating level
  • 72% of ratings are 5 stars
  • 9% of ratings are 4 stars
  • 7% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 9% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants praise this app for its exceptional customer service, ease of use, and high-quality coffee. They appreciate its automated features for efficient order and inventory management, fast shipping, and seamless Shopify integration. The customization options, such as custom labels, enhance branding, and the reasonable pricing includes comprehensive services like label printing. Educational resources also support merchants in improving their sales and marketing strategies.

April 30, 2020

You cant compete with establish Coffee Roasters. Their price are the same as yours but their product presentation is far superior. That is because you cannot customized your packaging without spending big. The free packaging does not look good i guarantee you that. Customer Support is not the worst but it does not feel they want you to succeed in this business. In conclusion if your not willing ...

Ichi Coffee
Philippines
27 days using the app
The Doughty Organization replied April 30, 2020

Thank you for your review. We always recommend to our merchants to compete on quality, not on price. Our coffee beats the large companies through quality. Our beans are ...

February 17, 2023

Simple process. Fast shipping. The coffee is a little pricey according to my friends and family. Not by much. Just a few bucks for profitability and market share. The marketing tools you have to look for should be a little easier to access. Other than that, so far so good. Oh, my first sale was packed and shipped within a day which was wonderful. (It was a friend of mine that purchased to help me ...

Dog Hair Coffee Co.
United States
27 days using the app
August 21, 2020

The biggest disappointment of all was to see that my coffee-label and company logo were only pasted on the shipping package and not anywhere else on the package of coffee itself. Temecula is listed as the company that roasts it on the actual coffee packages (I purchased coffee for a friend for their honest opinion and was able to review the whole process from start to finish). I subscribed and ...

Steamy Bean Coffee
United States
24 days using the app
February 16, 2022

I signed up for this app at $30.00 per month. I then paid them $99 to build my webpage. When I contacted them about the webpage they said they never offer website building for less than $200.00. The "customer rep" told me there was a glitch. They applied the money to my monthly charge instead. After I complained the "customer rep" locked me out of my account altogether. Obviously they have ...

Mycoffee4u
United States
21 days using the app
The Doughty Organization replied February 16, 2022

Hi there! Thanks for taking the time to detail everything out here. I can see you subscribed to the professional plan but meant to purchase our setup instead. Sorry for the ...

July 22, 2020

This app is pretty easy to use once you figure it out. There could be more step-by-step instructions on how to navigate but overall I am extremely pleased with the products. So far I have thoroughly enjoyed the blends that I have tried.

Kami‘s Krafts
United States
18 days using the app
January 23, 2023

Dont waste your money!! I paid 200$ for them to build me a website. The website contained 1 picture no differentiation between product images and lousy profit margin. Since you have created the site it has generated 0 sales 0.... I have advertised and have had more than 300 people visit my site with ads generating more than 5k views yet still no sales and the advertising costed me money... to be ...

Java Planet
United States
17 days using the app
The Doughty Organization replied January 27, 2023

Thank you for your review.

I'm sorry that your efforts didn't pan out as you expected.

If you reach out to live chat and let them know that Dan Doughty told you to get ahold ...

May 10, 2022

save your money and build your own brand, these guys are awful for customer service and not worth the subscription. I suggest you try yourself contact roasters and start dropshipping through them directly.

Terrace Coffee
Canada
17 days using the app
The Doughty Organization replied May 10, 2022

So sorry for your poor experience. Looking back on chat logs I do not see anything recent... outside of asking for an extended free trial period because you hadn't built out ...

Edited June 30, 2020

Will not let me put my payment info in so orders will not be filled. A lot of the prices were not listed on the coffees. Dropping to one star. No progress with getting there payment center working.

Carburated Coffee Co.
United States
13 days using the app
March 15, 2023

Haroon was amazing. Very informative, patient and professional. He walked me through aspects of setting up my store that was difficult to comprehend and execute as a beginner. Dripshipper is an amazing app and they provide great service!

Cafe Degen
United States
About 17 hours using the app
September 9, 2020

i cant find the customer service button. do you have the product price list? How can i approach customer service?

Wuli Keopi
Hong Kong SAR
13 days using the app