Reviews (31,721)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with platforms like Shopify and WooCommerce, efficient bulk order processing, and advanced product customization tools. The user-friendly interface suits both new and experienced dropshippers, while robust customer support and automation features like real-time syncing and updates enhance operational efficiency. It also offers comprehensive analytics and flexible shipping options for effective global logistics management.

December 29, 2024

Orders started failing for no reason recently. I do not recommend this anymore.

Evermire™
United States
8 months using the app
DSers replied January 3, 2025

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could ...

Edited July 16, 2022

Moved over from Oberlo due to their new integration. Overall positive, however I much prefer the look and layout that Oberlo had as seems cleaner and more user friendly. Had a couple of questions with my first order being placed in DSers, then the customer asking to change colour. Their support was good and gave me advice and screenshots to make cancelling and re-ordering easy. Good team and very ...

Lifestyle Travel Trading
Australia
Almost 2 years using the app
January 20, 2024

tem sido uma lastima, simplesmente parou de funcionar

Lupiivariedades
Brazil
Over 1 year using the app
DSers replied January 21, 2024

Hello,
Thank you for your taking the time to leave us a rating.
Please note that the issue with Shopify is just temporary and will not affect the normal process of your store ...

March 28, 2023

Purtroppo non si può avere nessuna fattura e quindi non si può registrare in contabilità nulla.
E' un app che solo sincronizza gli shop di Aliexpress, nulla di male, solo che niente fatture. Peccato.

AllaRicerca Shop
Italy
About 1 year using the app
DSers replied March 29, 2023

Hello,

Thank you for your rating and feedback, every voice matters.
Please understand that everything relating to payment and invoices is done on AliExpress, not DSers, hence ...

November 22, 2021

The team LIES and HIDES DETAILS when you counter their mistakes, ( e.g - one agent said it's a mistake from our end, some said we don't have custom plans and at the same time another agent asking for extra charges) They have HIDDEN CHARGES. Marketing team of DSERS is GOOD and pushy as they ask for reviews from the first day even though I didn't start using the app, but when I purchased and ...

SOMI Vendors
Pakistan
About 1 year using the app
DSers replied November 22, 2021

Hello SOMI Vendors!

Thank you for your honest feedback and sorry for the issues you faced. It seems there was some miscommunication with our Customer Service team.
There are ...

Edited November 5, 2022

Had a few issues when they took over Oberlo's customers but Lucy seems to have ironed them out for me - guided me through them to be more exact. Still working things out because of the greater flexibility and complexity that this offers in comparison to Oberlo, but I'll be keeping my eye on things and will keep this updated.
Facit - Lucy 5/5 - DSers 3/5 - total 4/5. Dsers it's up to you now! ...

kwini-things
Netherlands
12 months using the app
July 14, 2019

i like the multi order feature but the prices dont upgrade so you always end up paying more for your products on dsers than in aliexpress. pls fix this

CraveStuff
France
12 months using the app
DSers replied July 15, 2019

Hi there ! Thank you for your review and sorry for the inconvenience. First, please note that DSers is NOT charging any money when you make payment. The final cost will be ...

July 11, 2021

It's time for my review of this app. Dser is broken app. First off, the sever lags severely. It's brutal and takes 10seconds or more to perform one action such as drop down menu. Second, Dser regular staff are not very techical minded. You have to dumb down everything you say when you have bugs. Even then they lack understanding how to comprehend it. Third, If you change the name any column data ...

Red Bargains
United States
10 months using the app
DSers replied July 13, 2021

Dear team!

We are sorry to hear that our team failed to explain about how DSers works on your problem and the technical mechanism between DSers and Shopify. I believe that ...

May 6, 2020

Não estou conseguindo processar mais de um pedido por vez, não aparece o botão de processamento em massa no momento de fazer os pagamentos no Aliexpress. Outros colegas também estão tendo esta dificuldade..

zetostore
Brazil
9 months using the app
DSers replied May 6, 2020

Hi there! I am sorry to hear that you have issue when make payment on AliExpress. But please note that, there is no bulk payment feature on DSers extension anymore. Please ...

May 29, 2022

Oberlo was alot better. 1) I have to know pay monthy for what I had for free in Oberlo. 2)The pricing notifications are not clean, and it seems I only get notifications for products that have been ordered in the past. which means I wont get any pricing notifications for any new items that have not been ordered in the past. 3) I can only have 100 variants max per product, but this app doesnt tell ...

Hello Sexy Boutique
United States
6 months using the app