Reviews (31,668)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with platforms like Shopify and WooCommerce, praising its bulk order processing, advanced product customization, and effective supplier management. The user-friendly interface suits both new and experienced dropshippers, while the responsive customer support quickly resolves issues. Features like automatic price and stock updates, real-time order syncing, comprehensive analytics, and versatile shipping options enhance its utility ...

December 2, 2024

4 stars for quite fast replies to my emails, but still loved the customer support being kind and very helpful.
Would be better if there was a direct access to customer service from the app rather then have write an email.

VAURI
Italy
3 months using the app
DSers replied December 3, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help ...

December 10, 2024

The platform can be a little frustrating, especially when a supplier is no long er selling the item, but it sold on your website. Then you have to try and remap a new supplier. Today after being frustrated, I reached out to the help option via live chat. My support person not only remapped everything but was able to walk me through with new suppliers.
She was great! Thank you

Midwest USA
United States
3 months using the app
DSers replied December 12, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be ...

November 9, 2024

The customer support is really great. I had the pleasure of having Neva help me with an issue, and literally two minutes into the chat, she helped me figure it out!

captivatingconversationsstarters
United States
About 1 year using the app
DSers replied November 10, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your ...

November 28, 2024

Rin, my Customer Service Rep, was fantastic! DSers offers 24/7 live support to help you navigate the learning curve and tackle the technical details with ease. The platform needs UX improvements but over all Great service.

Shoe Fetish, LLC
United States
2 months using the app
DSers replied December 1, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help ...

December 3, 2024

Esfania was great, helped me navigate through the store setting. Highly recommend for any future Shopify store admins.

HUD DRIVE
United States
25 days using the app
DSers replied December 5, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience ...

October 29, 2024

Great product though I hate the back and forth of fulfilling orders.

Staff are always very supportive and are awake 24/7 and very helpful

I recommend

The developers should work on easier order fulfillments with notification sent to email or brought on screen etc

Style & Bounce
United States
3 months using the app
DSers replied October 31, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help ...

November 22, 2024

I had a payment issue related to the app and Raphael helped me out real-quick. The response was instantaneous and to the point.

Moody Ducks
India
3 months using the app
DSers replied November 24, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us ...

October 24, 2024

The staff is very supportive, and Villanelle has been excellent in helping me identify and clearly answer all of my questions. However, the integration with Tmall is not yet fully developed, which means dropshippers cannot directly contact Tmall suppliers—something I find a bit inconvenient

Candeluna
Germany
About 2 months using the app
DSers replied October 27, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to ...

February 14, 2025

Ottima app di dropshipping, il piano base è gratuito e fornisce molti servizi, l'assistenza è ottima e Lena è una delle migliori!
Consiglio il piano a pagamento per la traduzione automatica nella propria lingua.

La Bancarella di Leo
Italy
22 days using the app
DSers replied February 20, 2025

Ciao,

Grazie mille per la tua recensione! Siamo felici che tu stia apprezzando l'app e l'assistenza. Lena sarà contenta di sapere che ti ha aiutato! 😊

Se avessi bisogno di ...

October 12, 2024

Lina was really helpful when attending to any concerns I had. She was also very prompt and clear when emailing her.

Anzari interiors
Australia
6 months using the app
DSers replied October 15, 2024



Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to ...