DSers‑AliExpress Dropshipping

DSers refused to honor its own published refund policy for unused annual subscriptions. I had 8–9 months unused, placed no orders through DSers, and requested a partial refund. Support denied it based on undocumented “system / fiscal year” rules that do not exist in their Terms of Service or refund policy, then closed the ticket without a refund.

I’ve been using DSers with AliExpress for over a year, and the experience has been nothing short of disappointing.

Dropshipping is supposed to be about building a business with $0 upfront cost — the customer pays first, then the supplier fulfills the order. But DSers flipped the philosophy upside down. They require the store owner to pay out of pocket first, and only after the product is shipped and the payment clears do you get your money back.

That’s not automation. That’s not dropshipping. That’s a cashflow trap that forces you to babysit your store 24/7, spend your own money, and take all the risk — while they take the subscription fees.

On top of that, managing hundreds or thousands of products is a nightmare. DSers behaves like everyone only sells 5–10 products, but real dropshippers work at scale.

When I raised these issues, support basically said, “That’s how all dropshippers do it.” No — that’s how they’ve made us do it. Big difference.

If this platform can’t even respect the original philosophy of dropshipping, it shouldn’t market itself as “automated.”

This has been my worst business experience — time, money, and customers lost.

If I’m wrong, I’m open to anyone proving it. But the reality says it all.

@DSers after the horror story below i finally place an order for $7.47 (a Week later. yes. that's how long it took) it was fine. the very next day (today) they tell me that none of the three orders i am sitting on right now can be checked out because each and every customer did not order at least enough so that my cost was at least $20 ....
let that sink in
so... that would mean that every single item that i dropship in the store won't be sent processed unless...
not the customer... but my cost for the transaction is at least $20 each individual customer.
@DSers
I tried to get answers but no one will tell me how a dropshipping supplier can do that? with no warning whatsoever?

It started with this.. 2 days ago.....
I checked your ticket#46092. Our technical team is waiting for the plugin upgrade. We will inform you here as soon as there is any progress.

If you don't mind and have spare time, could you please follow DSers Facebook and paste your comment in this link as well?
"https://www.facebook.com/DSersOfficial/mentions

First use the keyboard to enter @, then @ DSers - AliExpress Dropshipping Partner
Second, write few words then add the tags behind: #supplier #ecommerce

Your review would not displayed on your Facebook account , please don't worry"
So, now Aurora tells me this..." Dear friends, we can only help you place orders and synchronize order status. We are not responsible for the delivery of orders. Delivery is the responsibility of the supplier. Therefore, if the supplier has not shipped your order for a long time, you need to contact the supplier."

Yesterday Cyril had me write this.....
"Even when there are problems they help with a solution! Cyril and his tech team are on the ball. He even found me a cheaper drop ship while a tech glitch was being fixed. the price went from $7 to $1 for the item that we sent my customer. Hurray Cyril and Dsers!"

I will know better from now on #Total scam #Played #Dsers
to be continued on FB...

After being charged for DSers Pro, I requested a refund and received inconsistent explanations from support (wrong billing period first, then a different reason to deny the refund).
Even after acknowledging an error, DSers changed the justification again instead of resolving the issue, which felt misleading and wasted a lot of time.
Before writing this review, I checked public comments/reviews on social media and review platforms and found many similar complaints about unexpected charges and refund requests being refused or handled inconsistently.​
Based on my experience, if you care about transparent billing and fair refund handling, be very cautious with this app.

App support doesn’t understand even the simplest issues. They are not aware of the app features. They don’t know English, and when we want to translate, they give false information like “English is our native language.” Even the smallest matter takes hours. Instead of fixing bugs, they brush it off by saying, “we tested it, it works.”
I spoke with Leona, but all the support agents are like this.

Me están mandando los productos con la imagen como parte del texto,lo que hace que mis productos en la tienda no salga con alguna imagen. Llevo más de 3 días notificando a soporte y me dicen q es problema de shopify, les pongo ejemplos con fotos y evidencias que el problema es suyo, pues la importación a mi tienda lo hace solo en un recorrido del 90%, las fotos en su app no se muestran, solo se muestran las que en un inicio importé, les explico que con esos primeros productos que ya tengo bien en tienda lo intenté a volverlos a importar y salen igual de mal. Es decir, todo ha sido un desastre, y no recibí solución alguna. De hecho tengo una suscripción paga.

well, the free trial....when you want the free system, kicks you into paying after trial which it did not advertise up front. and when you try to stop it, it is already pending...

Extremely disappointed with this company. I’ve been trying to get a simple issue resolved for over two weeks, and instead of helping, they keep passing me from one “team” to another with zero results. This is completely unprofessional and unacceptable. To make matters worse, after all this delay, they now say they’re having a “fun day” while my problem remains unresolved. This is not how you treat paying customers.

I tried to uninstall this app. It keeps charging. Please remove the charge

Avoid DSers and their suppliers on Tmall at all costs! Mislabeled products, zero accountability, and endless excuses. I had to pay out of pocket to fix their mistakes while my orders remain on hold. They don’t care about their customers—don’t let them ruin your business too!