Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly value this app for its seamless integration with Shopify and AliExpress, automated features, and user-friendly interface. They appreciate its ability to handle large volumes of products and orders, fast product listing, and order automation. The 24/7 customer support, live chat feature, and free unlimited plan are also praised. The app is recognized for improving workflow efficiency and effectively managing complex order issues. The proactive support team is appreciated for providing helpful tips and assistance.

January 20, 2024

"This is the best order fulfillment app I know. I made some mistakes when placing orders through the API and didn't receive the discounts and free shipping that I should have. Lennon, the DSers support, guided me to prevent further mistakes and losses due to my lack of understanding. Thank you so much for this helpful support."

ONMCOM
United Kingdom
2 months using the app
DSers replied January 21, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

Edited March 5, 2024

Thank you, Blanca for the help! I appreciate the patience as you walked me through the remapping process. Have a wonderful day!

DoubleWave
United States
7 months using the app
DSers replied January 29, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

March 21, 2024

thank you very much for the service. Olivia is amazing, helped me a lot today, she deserves at least 5 stars

המטבח
Israel
About 2 months using the app
DSers replied March 24, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

February 5, 2024

Selena, solved my issues very quickly and guided me through the process, very well done! I've been fortunate enough to have her help me a number of times

Raptor Pets
Australia
18 days using the app
DSers replied February 8, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

January 8, 2024

The best service, WOW! I had problems, so I could not add my products to DSers. Chris helped me to solve the problem, so he sent me videos how can I do that! Very kind and patient!
Thank you Chris! :)

NARA
Germany
6 months using the app
DSers replied January 15, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

February 21, 2024

Awesome customer support. Wendy W. helped me solve my problems and was very kind.

Snapfyt
Australia
3 months using the app
DSers replied February 22, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

April 26, 2024

I must say, the experience exceeded my expectations! From the moment I reached out with my issue, Person was incredibly attentive and proactive in helping me resolve it.

BKMerchant
Australia
16 days using the app
DSers replied April 27, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

Edited January 23, 2024

I wanted to thank Marshall for his professionalism and speed within a second he solved the problem for me that I didn't know where to start thanks a lot

youEternalZen
Israel
5 months using the app
March 19, 2024

Muito Obrigado pelo suporte querida Alicia com o passo a passo com paciência ajustando as configurações do sistema. Nota 11.
----
Thank you very much for your support dear Alicia with the step by step adjustment of the system settings. Note 11.

BellaStore
Brazil
About 2 months using the app
DSers replied March 20, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

April 20, 2024

A atendente Wendy foi excelente, não espera ter um atendimento tão rápido e atencioso, pude tirar todas as minhas dúvidas.

The attendant Wendy was excellent, I didn't expect such quick and attentive service, I was able to answer all my questions.

Bebê Einstein
Brazil
3 months using the app
DSers replied April 22, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team