Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the dropshipping process with its seamless integration with AliExpress, enabling quick order placement and automatic tracking updates. Its user-friendly interface and bulk order capabilities save significant time, while the responsive customer support and 24/7 live chat are highly valued. Advanced order tracking and a free unlimited plan are also notable features.

February 4, 2024

I'm extremely grateful for the outstanding assistance I received from Adel. She not only promptly resolved my issue but also went above and beyond by providing additional information and clear guidance through screenshots. Adel's expertise and willingness to share shortcuts significantly improved my experience, making tasks much more manageable. I want to express my sincere appreciation for her exceptional support, which has truly made a positive impact. Thank you, Adel!

#brownfits
Australia
4 months using the app
DSers replied February 8, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

March 26, 2024

Lennon helped me out massively as I was having trouble with the supplier optimizer

Pyratek
United Kingdom
About 2 months using the app
DSers replied March 27, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

February 13, 2024

Alicia's help has been amazing! She was very patient and efficient with our problem. She solved all our doubts with kindness and in a clear way.

Crochella
Spain
10 months using the app
DSers replied February 16, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

May 5, 2024

i had mega fast support and i was helped. i recommend DSers to everyone.

EM2024-Fahnen
Switzerland
28 days using the app
DSers replied May 6, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

March 7, 2024

I'm a fresh kid to drop shipping and was having so many hiccups aligning my orders from Shopify to AliExpress - I was somewhat confused but out of no where like an angel was Jully she was kind, caring, understanding, and took great action in fixing the matter at hand.

Jully rescued me with that jug of water when I needed her most.

I'd greatly recommend anyone to work with Jully 24/7.

She's amazing and deserve kudos from her supervisor or manager.

Jully saved my day like a bag of cash.

Thanks a mil team wonder!

Shoporifik
Jamaica
21 days using the app
DSers replied March 10, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

February 29, 2024

Jully was such a big help. very nice and understanding

AllYourStore
United States
10 months using the app
DSers replied March 3, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

April 20, 2024

Customer Rep Blanca gave some excellent support to me
Thank you Blanca

SynereX
Australia
2 months using the app
DSers replied April 22, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

February 6, 2024

I recently had the pleasure of interacting with Alice from DSER, and I must say, it was a delightful experience. Alice's customer service skills exceeded my expectations in every way.

From the moment I reached out with my questions, Alice demonstrated a level of attentiveness and sincerity that is rare to find in customer support. Not only did she provide thorough explanations to all my inquiries, but she also took the time to ensure that I fully understood every aspect of the process.

What truly stood out to me was Alice's genuine care and dedication. She didn't just fulfill her role as a customer agent; she went above and beyond to connect with me on a personal level. Her kindness and warmth made the entire interaction feel like I was talking to a friend who genuinely wanted to help.

In addition to her exceptional interpersonal skills, Alice showcased an impressive knowledge of the DSER platform and its features. She effortlessly guided me through the process, making it easy for me to navigate and understand.

Overall, my experience with Alice at DSER was nothing short of outstanding. Her sweet demeanor, combined with her expertise and professionalism, left a lasting impression on me. I highly recommend seeking out Alice's assistance for anyone looking for top-notch customer service on AliExpress.

Thank you, Alice, for your wonderful OH SO SWEET SERVICE

Warm regards,
J Wade

The AllGoodz Outlet
United States
3 months using the app
DSers replied February 8, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

Edited March 21, 2024

Chrissy Thank you very much I am really glad you helped me

OZAXU
United States
7 months using the app
DSers replied March 6, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

February 5, 2024

amazing help i got from Sylvia,, she is really good at what she do. she communicate very well with people and have a really good experience,, she helped me a lot with everything i asked,, i recommend her for you

De Mare
Netherlands
4 months using the app
DSers replied February 8, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team