Reviews (31,047)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with e-commerce platforms, efficient bulk order processing, and advanced product customization tools. It features an intuitive interface, robust supplier management, and automated updates for prices and stocks. The support for multiple shipping carriers and responsive customer support are also highly valued, enhancing operational efficiency and user experience for both new and experienced dropshippers.

December 2, 2024

Really Nice customer service with Wendy she is really clear and helpfull and professional... I didnt use that much the app but she tried to resolve the best she could each of the doubt.

Selfie Republic
Bulgaria
3 months using the app
DSers replied December 3, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

November 14, 2024

Had an amazing experience with Raphael on live chat support today! They were super helpful and patient in guiding me through the entire process of shipping products from my website using DSers. They answered all my questions clearly and made sure I understood every step. Really appreciated the quick and friendly assistance – made everything so much easier!

Sefarra
United Kingdom
About 2 months using the app
DSers replied November 17, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

October 26, 2024

The support advisor Olivia was so helpful and kind. Stayed with me the whole-time during order payment to supplier. I would not have done it without her assistance and patience. I would work with her again in future. Thank you Olivia for also providing information on the whole payment and the fulfilment process to customers receiving their orders. Thank you DSERs

FAB-UR
New Zealand
3 months using the app
DSers replied October 28, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

December 19, 2024

Krystal was very knowledgeable and helpful in regards to my billing inquiries and store questions. I also appreciate the fast service. Thanks for being awesome!

Halo Comfort
United States
11 months using the app
DSers replied December 23, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

October 14, 2024

"I had the pleasure of receiving online support from Chrissy, and I must say that her assistance was nothing short of outstanding. She addressed all my questions regarding the Dser platform with professionalism, precision, and a deep understanding of the application. Her knowledge and ability to explain everything clearly made the entire process smooth and efficient. I felt genuinely supported, and all my concerns were resolved promptly.

I highly recommend Dser not only for its functionality but also for the excellent customer service provided by professionals like Chrissy. Her dedication and competence truly set the standard for what customer support should be."

ANOTHER LEVEL
United States
4 months using the app
DSers replied October 15, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

October 3, 2024

**Review: Exceptional Customer Support! ⭐⭐⭐⭐⭐**

I recently had the pleasure of interacting with the customer support team, and I can confidently say it was one of the best experiences I've ever had! From the moment I reached out, their response was incredibly quick—no waiting in long queues or frustrating hold times.

The representative was not only prompt but also remarkably helpful. They took the time to listen to my concerns and provided detailed answers to all my questions. Their knowledge of the product was impressive, and I felt reassured that I was getting accurate information.

What stood out the most was their precision. Every solution they offered was clear and actionable, making it easy for me to follow through. I left the conversation feeling fully supported and well-informed.

Overall, this customer support experience exceeded my expectations. If you're looking for a team that values your time and provides top-notch assistance, look no further. Highly recommend giving them a try!

Bumbledor
Slovakia
3 months using the app
DSers replied October 10, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

November 24, 2024

I recently had the pleasure of interacting with Zico customer service team, and I must say, they exceeded my expectations. From the moment I reached out, the response was prompt, professional, and genuinely friendly. He solved my problem in a matter of minutes.

Love Allure
United States
11 months using the app
DSers replied November 26, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

November 8, 2024

I had issues with orders syncing to my AliExpress account for payment/fulfilment and reached out to customer service shat.

Vivian answered almost immediately and has patiently guided me through, as well as troubleshooting on her end - 64 minutes later and we're working again perfectly!!

Super happy with the service, and although I was nervous at first, she's put my mind at ease.

Big big thank you and five stars to Vivian!

furrnish
Australia
2 months using the app
DSers replied November 10, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

October 25, 2024

Lydia helped me out big time with using DSers and helping me fulfill an order. I am new to dropshipping and this is the support I needed to get on my feet and figure this out. Linda is the type of people that make customer service support simple and easy. Thanks again!

High Society
United States
3 months using the app
DSers replied October 27, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 6, 2024

Every time I faced problems, the after-sales service helped resolve them. They are very professional.

Vlenda
France
Almost 2 years using the app
DSers replied November 7, 2024

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team