Reviews (31,321)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants appreciate the app for its seamless Shopify and AliExpress integration, user-friendly interface, and efficient bulk order processing. It offers effective supplier and inventory management, including price and stock updates. Advanced product customization tools, multiple shipping options, and robust order tracking enhance operational efficiency and customer satisfaction. The responsive customer support team further boosts the user experience, supporting business scalability.
Refine
-
By rating
I had an outstanding experience with Sans from the DSers customer service team. I was facing an issue with some products in my store, and Sans went above and beyond to help me resolve it quickly and efficiently. He was incredibly professional, patient, and knowledgeable, guiding me step by step through the process until everything was perfectly sorted. It’s rare to find such dedicated support, and I truly appreciate Sans’ commitment to providing a top-notch customer service experience. Thank you, Sans, for your excellent assistance—DSers is lucky to have you on their team!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I have been having a rough time with customer service recently from other companies. Vivian gave me hope that customer service isn't completely useless. She helped me figure out how to fix the "sold out" issue on Shopify and I am more than grateful for her. Thank you so much Vivian you deserve a raise!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
"Excellent customer service! Sandy was incredibly helpful and resolved my issue quickly and efficiently. She was a professional, friendly, and made the entire process stress-free. Highly recommend!"
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
The app is good but there are alot of moving parts and at times it is difficult to use. But the support is what makes this service so great. I spoke with Sherry today and she is by far the most professional service representative I have ever dealt with. She took me step by step and had screenshots to guide me the whole way. I was breifly called away from my desk but she waited patinetly until I returned. My entire problem was fixed in the matter of minutes. Very impressive service.
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
Lena provided outstanding service, showing great dedication and attentiveness. She addressed all my questions with clear and straightforward information.
Truly an excellent professional!
Hi,
We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Thank you to Chrissy for the valuable assistance in processing my orders. Thanks to their responsiveness and attentive listening, my orders, which were previously failed, were quickly resolved.
I am truly grateful for their professionalism and efficiency. It’s a real pleasure to work with someone so responsive and attentive!
Thanks again for your support, and see you soon!
Best regards
Hi there!
Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there
DSers team
My specialist Sandy from DSers customer service was absolutely amazing, she was very patient, thorough, and super helpful. She sent screenshots in a timely manner and resolved my issue within minutes!! She's an asset to DSers, thanks so much!
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Sandy from the DSERs team was extremely helpful, working on her end and guiding me through the errors that I was facing. I love the DSERS team app and having a 24/7 live chat is such an amazing add to my store! I Thank you SANDY!
Hi,
Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Zico was amazing! Quick replies and was very detailed in his explanations. He sent screenshots for EVERYTHING! This was so helpful as i'm a visual learner. I'm just starting to get orders but the set up has been great and certainly better than AUTODS.
Hi,
We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
Really Nice customer service with Wendy she is really clear and helpfull and professional... I didnt use that much the app but she tried to resolve the best she could each of the doubt.
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team