Reviews (31,771)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with platforms like Shopify and WooCommerce, efficient bulk order processing, and advanced product customization tools. The user-friendly interface suits both new and experienced dropshippers, while robust customer support and automation features like real-time syncing and updates enhance operational efficiency. It also offers comprehensive analytics and flexible shipping options for effective global logistics management.

May 31, 2022

I had to migrate from oberlo to this. I couldn't even migrate and customer service never got back to me. bring back oberlo.

The Cured
United States
12 days using the app
DSers replied May 31, 2022

Hello!

Thank you for your feedback.
Could you tell us how you tried to contact the customer service, and what happened when you tried to migrate?
We will try our best to fix ...

July 19, 2023

It keeps saying my DSERS app is "Unsupported" on Shopify. DSERS needs to update their app. I tried to reach out, but I received the same automated response. Beware new users using DSERS. If you download the DSERS app now, it will not be supported by Shopify's newest API's because DSERS needs to update their app.

EyeCandy
United States
12 days using the app
DSers replied July 23, 2023

Hello,

Don't worry, DSers is here to stay!
Due to Shopify's updated detection system, you may see 'DSers unsupported'.
Please be assured that this will not affect your ...

December 14, 2019

what is the purpose if I can do this directly on aliexpress? this wiill take me time so set up if have thousands of items in store?

Maria All day
Philippines
11 days using the app
April 11, 2023

O app apresenta erros ao fazer a vinculação da loja on-line ao AliExpress. Direciona para outra página e não conclui o processo de vinculação. Tentei desinstalar e reinstalar novamente e não resolve o problema.

Ótima escolha
Brazil
10 days using the app
DSers replied April 11, 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve met this issue.

It seems that your AliExpress account is currently under ...

January 25, 2023

I'm giving zero star ,I'm asking so so so many tomes for help by no one give response to me,I always lost my orders I lost my customers because of dsers bad service they don't proceed my orders to complete i try to sync order with aliexpress I try to request for order fulfilment but notching works my all orders are still incomplete.very very very disappointing

zuzu'world
India
9 days using the app
DSers replied January 27, 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.

Please share more details of your issues with ...

May 23, 2022

Do not recommend. Had to migrate from Oberlo due to them retiring the product. Disappointed that Oberlo actually suggested it as I have had nothing but issues with it. My biggest concern is that you will not get price sync updates or notifications on any of your products unless you have actually purchased the product via Dser. Which totally defeats the purpose of drop shipping. Still conversing ...

craftoutletshop
Australia
8 days using the app
DSers replied June 2, 2022

Hello craftoutletshop,

Thank you for your comment and helpful feedback.
We are working to improve this and will make sure to keep your ideas in mind!
We are different from ...

June 15, 2022

I will be deleting this app. No where near as good as Oberlo for my store. I have had nothing but trouble. prehaps if you have nothing but dropshipping products it may be useful, but if you have a mix of your own physical products and dropshipping its awful. It syncs ALL of your products from your shopify store and if you dont want to see them on DSERS you must one by one cofirm to hide them on ...

Rubenesque Rider
Australia
8 days using the app
DSers replied June 15, 2022

Hello Rubenesque Rider,

Thank you for your feedback.
I understand that DSers and Oberlo work differently, and that it may take some time to set things up. Please understand ...

April 10, 2020

preciso de ajuda para desconectar uma loja do dsers pois não estou conseguindo pelo proprio app, não

NB WEB STORE
Brazil
8 days using the app
DSers replied April 12, 2020

Hi there! Thank you for reaching out. Could you please contact our customer service first to get help? Any details about your issue would be very helpful. Please contact ...

April 20, 2023

Absolutely horrible customer service experience from Jessica and Barrett. Jessica will literally argue with you when you have an issue with the APP and insist that you don't when in fact you do...which then later realizes that you in fact have an issue...after going back and forth with you. Then Barrett over here is just plain rude and detached from his job. No personality whatsoever is ...

Little Pet Accessorries
United States
8 days using the app
DSers replied April 20, 2023

Hi there
Thank you so much for taking time to write this feedback to us.

We're sorry that you had such experience here

From your feedback, we found there's some aspects on ...

May 26, 2023

não esta indo para o aliexpress, esta indo para o alibaba, não to conseguindo importa o produto para minha loja

liverzem
Brazil
7 days using the app
DSers replied May 29, 2023

Hi there
Thank you so much for taking time to write this feedabck to us.

Would you mind reaching out to us with more details about the situation? Any more light you could ...