Reviews (31,751)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with platforms like Shopify and WooCommerce, efficient bulk order processing, and advanced product customization tools. The user-friendly interface suits both new and experienced dropshippers, while robust customer support and automation features like real-time syncing and updates enhance operational efficiency. It also offers comprehensive analytics and flexible shipping options for effective global logistics management.

February 2, 2020

needless to say, PLEASE HAVE YOUR COMMUNICATION OPEN FOR ALL USERS. im not a facebook user myself... man, ive go through accounts

Jameshh Online
Canada
16 days using the app
DSers replied February 2, 2020

Hi there! We are always open to all users to communicate. You can find email contact on Shopify app page, on our homepage. If you are normal user who is really willing to communicate with us, I believe it's not hard to reach to us. This is our email support@dserspro.com. It would be great if you could update your review . Thank you.

December 9, 2019

i am confused and overwhelmed in steps there are so many things I need to do at first. I am a beginner here please help I am currently building store to with Shopify will hire a web designer which I have soon. for me to use this, I also need to download extension for chrome and this app?

Travel Crazies Galore
Philippines
15 days using the app
DSers replied December 9, 2019

Hi there !

Thank you for using DSers. And sorry to hear that you are having issue to use DSers. Could you please contact our support to describe your issue ? We will help to check when team is back to work.You can reach out via Messenger or email :support@dsers.com. Please feel free to let us know

May 31, 2022

Can't even filter out of stock products or replace it customer service makes you repeat 3 times over grrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr

International Women's Clothing - Women's fashion designer plus size clothes
New Zealand
15 days using the app
DSers replied June 1, 2022

Hello,

Thank you for your feedback and the idea to improve the the filter feature.
We'll take this in consideration and we'll try to implement it in the near future.
If you have additional suggestions, please feel free to share them with us, we're always open to new ideas.

Have a great day,
DSers Team

May 31, 2022

I had to migrate from oberlo to this. I couldn't even migrate and customer service never got back to me. bring back oberlo.

The Cured
United States
12 days using the app
DSers replied May 31, 2022

Hello!

Thank you for your feedback.
Could you tell us how you tried to contact the customer service, and what happened when you tried to migrate?
We will try our best to fix all issues you may face!

July 19, 2023

It keeps saying my DSERS app is "Unsupported" on Shopify. DSERS needs to update their app. I tried to reach out, but I received the same automated response. Beware new users using DSERS. If you download the DSERS app now, it will not be supported by Shopify's newest API's because DSERS needs to update their app.

EyeCandy
United States
12 days using the app
DSers replied July 23, 2023

Hello,

Don't worry, DSers is here to stay!
Due to Shopify's updated detection system, you may see 'DSers unsupported'.
Please be assured that this will not affect your business and we are working with Shopify to solve this issue as soon as possible.

DSers team

December 14, 2019

what is the purpose if I can do this directly on aliexpress? this wiill take me time so set up if have thousands of items in store?

Maria All day
Philippines
11 days using the app
April 11, 2023

O app apresenta erros ao fazer a vinculação da loja on-line ao AliExpress. Direciona para outra página e não conclui o processo de vinculação. Tentei desinstalar e reinstalar novamente e não resolve o problema.

Ótima escolha
Brazil
10 days using the app
DSers replied April 11, 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve met this issue.

It seems that your AliExpress account is currently under investigation, hence the the issue you met.

Please contact our customer service team, we do want to help you out there
Please contact our customer services team a by below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

January 25, 2023

I'm giving zero star ,I'm asking so so so many tomes for help by no one give response to me,I always lost my orders I lost my customers because of dsers bad service they don't proceed my orders to complete i try to sync order with aliexpress I try to request for order fulfilment but notching works my all orders are still incomplete.very very very disappointing

zuzu'world
India
9 days using the app
DSers replied January 27, 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.

Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

April 10, 2020

preciso de ajuda para desconectar uma loja do dsers pois não estou conseguindo pelo proprio app, não

NB WEB STORE
Brazil
8 days using the app
DSers replied April 12, 2020

Hi there! Thank you for reaching out. Could you please contact our customer service first to get help? Any details about your issue would be very helpful. Please contact support@dserspro.com.

May 23, 2022

Do not recommend. Had to migrate from Oberlo due to them retiring the product. Disappointed that Oberlo actually suggested it as I have had nothing but issues with it. My biggest concern is that you will not get price sync updates or notifications on any of your products unless you have actually purchased the product via Dser. Which totally defeats the purpose of drop shipping. Still conversing with Dser to find a solution. Very disappointed with product.

craftoutletshop
Australia
8 days using the app
DSers replied June 2, 2022

Hello craftoutletshop,

Thank you for your comment and helpful feedback.
We are working to improve this and will make sure to keep your ideas in mind!
We are different from Oberlo, but we try to provide the best service possible, please don't hesitate to share your thoughts if you have more suggestions!

DSers Team