DSers‑AliExpress Dropshipping

Zico provided exceptional customer service and truly exceeded my expectations in every way. From the very beginning, he demonstrated a remarkable level of patience and professionalism that immediately put me at ease. As someone who is new to the eCommerce industry, I was initially overwhelmed by the situation, but Zico’s clear communication and expert guidance turned what could have been a stressful experience into a seamless and straightforward process.

He not only addressed my concerns promptly but also took the time to explain everything thoroughly, ensuring that I understood each step. His dedication to making sure the issue was resolved efficiently was evident in the way he handled my queries with care and attentiveness.

It’s rare to encounter such high-quality customer service, and Zico’s commitment to excellence truly stood out. Thanks to his support, what seemed like a complex problem was resolved with ease, leaving me both impressed and grateful. I cannot recommend Zico highly enough for his exceptional service and the professionalism he brings to his work.

Im taking my time to write this review on Behalf of 'Chloe' part of the Dsers customer service team.

She has really been such a major help in solving my issue. She was really attentive and got to solving my issue very effectively. My problem is solved and im happy thanks to her !!!

I had issues with orders syncing to my AliExpress account for payment/fulfilment and reached out to customer service shat.

Vivian answered almost immediately and has patiently guided me through, as well as troubleshooting on her end - 64 minutes later and we're working again perfectly!!

Super happy with the service, and although I was nervous at first, she's put my mind at ease.

Big big thank you and five stars to Vivian!

I would like to express my sincere appreciation for Selena's exceptional assistance. She addressed all of my queries with professionalism and efficiency, ensuring that I was completely satisfied with the support provided. I am extremely pleased with her help and am happy to give her a well-deserved 5-star rating. Thank you, Selena!

The representative was very helpful in getting my order placed from my Shopify store to DSers. They gave specific directions and additional resources. They stayed with me through the whole process and was very patient and respectful.

I spoke with Jasmine from the Customer Service Team today. Jasmine was very helpful and allowed me to ask as many questions as I needed to understand my subscription. She even offered further insight and assistance on things that I wasn't even aware of. I appreciate her help today and it makes me feel more confident with working with DSers as my dropshipping company.

Chrissy from DSers provided exceptional customer service! She was patient, knowledgeable, and incredibly responsive. Chrissy went above and beyond to address all my concerns and ensured I had a smooth experience. Her professionalism and friendly demeanor made a significant difference. Highly recommend reaching out to Chrissy for any assistance—she’s fantastic!

⭐️⭐️⭐️⭐️⭐️

The DSers support team provides outstanding service! They respond quickly, are extremely professional, and always do their best to resolve issues. I highly recommend their platform and support!

I recently had the pleasure of working with Chloe, a support specialist at DSers, and I cannot praise her enough for her outstanding assistance. I had been struggling with an ordering and payment issue on my account for over two weeks, which had caused significant delays in my business operations. Despite my repeated attempts to resolve the problem, I faced roadblocks at every turn—until Chloe stepped in.

From the moment Chloe took over, her professionalism and dedication were evident. She listened attentively to my concerns, reviewed the issue thoroughly, and assured me that she would work diligently to find a resolution. She explained each step she was taking and even provided me with additional tips to ensure my account functioned smoothly moving forward.

What truly stood out was Chloe's problem-solving ability. Not only did she fix the ordering and payment problems, but she also went above and beyond by ensuring my future transactions would proceed without hiccups.

Chloe's commitment to excellence and her empathetic approach turned a frustrating experience into a positive one. She demonstrated what customer support should be—responsive, knowledgeable, and genuinely invested in the customer’s success.

Thanks to Chloe, my business is back on track, and I have full confidence in using DSers going forward. I highly recommend DSers for their exceptional platform and especially for their incredible support team, exemplified by Chloe’s stellar service. She is a true asset to DSers and a shining example of top-tier customer support.

Very good and kind customer service by Olivia. I was having questions about roll-back orders and Olivia helped me along the way patiently. Thanks a lot.