Reviews (31,678)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless integration with platforms like Shopify and WooCommerce, praising its bulk order processing, advanced product customization, and effective supplier management. The user-friendly interface suits both new and experienced dropshippers, while the responsive customer support quickly resolves issues. Features like automatic price and stock updates, real-time order syncing, comprehensive analytics, and versatile shipping options enhance its utility for streamlined dropshipping operations.
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When using free(Basic) subscription, we still have a bill of 49.90 for pro subscription. We would like to have this solved as soon as posible with a refund for money we had no intention to pay. If there is even cheaper subscription then the sum we pay, it is absolutely absurd. If this is for downloading, Dsers should have stated it, but the only thing there was is that there is a free subscription. This happened twice, once we got it delete after with no intent to pay, but by assumption of an employer that it was a mistake and plan was changed, it was dowloaded again, and same scenario has occured. Please take care of it.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
The app is an absolute nightmare. Orders always have a problem when being placed. Api charges extra shipping costs that do not exist. Customer service although helpful does not know most of the time what the problem is. If a ticket is launched no one checks it and gets back to you. Customer phone numbers never get synced properly. Some products do not sync the correct price and ends up in a loss when placing an order and so on and so fourth. There is a list of problems which I cannot possibly post all. I will be soon leaving this app for another app. Very disappointed!!!
Hello,
Thank you for taking the time to leave this detailled review and sorry to hear that you had such a tough experience with DSers.
We just want to let you know that the issue about the product sync has ben fixed. There was indeed a problem, but you can now see the correct prices.
We are double checking the Chrome extension about what you mentionned.
Please drop our customer services team a message via on any below methods if you meet any other issues
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
i was amazed to see over 6 different answer when i requested support from Dser!!!!! first answer i just got a walkthrough on something not even related to my request, i only answered did you read my request? and it started to fall down, without any response for me, all they were doing was backing last email senders back forgetting to answer me! i found a solution. DELETE. problem solved!
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
IF you could provide the whole conversation you previously had, it'd be really helpful so we could analyze what happened and work on improving our process.
Sorry if there was any misunderstanding.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
excelent - extremely annoying, it's not enough that they only advised me to contact one of their regional couriers and they want 5 stars - I scored 4 stars and wrote excellently - and they kept pestering me every day to change it to 5 stars
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
trash app, i received 45 order today and i had to cancel all of them because of the dumb price update dser have done, it has completely messed up my pricing.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Why can't you link suppliers, can't log in to AliExpress, click on the login input box will refresh the page,Please reply me as soon as possible, I need to use it as soon as possible,my email address is liubide1992@gmail.com
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
BAD!!! There is no clear option to cancel de subscription.. looks very shady to me
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation?
If you wish to change subscription, our customer service will be happy to help you.
We also have an article detailling how to do so: https://help.dsers.com/upgrade-downgrade-plan/
Sorry if you could not find it easily
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
I am profoundly disappointed by the lack of professionalism exhibited by this app and site. Despite my earnest desire for a successful outcome, I find myself encountering serious issues without adequate customer support. Regrettably, I am compelled to express my dissatisfaction, as honesty necessitates it.
This app and site rank among the most disorganized and dysfunctional platforms I've ever encountered. None of the products I added to my store materialized, and the absence of reliable customer service exacerbates the frustration. The instructional videos are of poor quality, leading to further confusion. Navigating the platform feels like a chaotic maze, with constant redirects to AliExpress pages and a glaring lack of organization. Additionally, the exorbitant shipping charges on most items only add to the distress.
In its current state, the app and site are far from user-friendly, making the entire experience overwhelmingly burdensome. Moreover, the authenticity of most reviews appears questionable. While reluctant to leave a negative review, I feel obligated to convey the truth about my disappointing experience.
I AM UPDATING THIS REVIEW TO ASK YOU TO STOP CONTACTING ME WITH BOTS AND EMAILS THAT ARE USELESS! I WANT NOTHING TO DO WITH YOUR APP!
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation?
Our team tried to contact you via email.
Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Does not allow you to browse products, you must search for a specific item. Not very easy to navigate.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
J'ai jamais eu autant de difficultés à faire le suivi de mon stock. Quand j'affiche ma boutique sa marque stock épuisé. L'application est pas a 100% traduit en français. Difficile a comprendre.
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team