Reviews (26,053)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the dropshipping process with its seamless integration with AliExpress, enabling quick order placement and automatic tracking updates. Its user-friendly interface and bulk order capabilities save significant time, while the responsive customer support and 24/7 live chat are highly valued. Advanced order tracking and a free unlimited plan are also notable features.

June 5, 2024

Fantastic Tool for Streamlined Dropshipping! What stands out the most is the excellent customer support. Whenever I have a question or encounter an issue, the DSers team is quick to respond and incredibly helpful. Overall, DSers has significantly improved the efficiency of our business operations, and I highly recommend it to any dropshipper looking to take their store to the next level!

EVE's SECRETS
United States
About 2 years using the app
DSers replied June 6, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 30, 2024

5-Star for Aimee from DSers
I am absolutely thrilled with the exceptional service provided by Aimee from DSers! From start to finish, she demonstrated a high level of professionalism, expertise, and dedication. Aimee went above and beyond to ensure all my concerns were addressed promptly and thoroughly. Her deep knowledge of the platform and her ability to solve complex issues with ease truly set her apart.

Aimee's friendly demeanor and proactive approach made the entire experience smooth and stress-free. She provided clear and concise instructions, making it easy to follow along and implement the solutions she recommended.

Beard Air
Netherlands
Almost 2 years using the app
DSers replied June 2, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

April 26, 2024

Great experience! Wendy was very helpful and knowledgeable in resolving my issue.

She was able to quickly resolve the issue and was friendly throughout the interaction.

I was trying my level best online on shopify and looking for a resolution but after a full 30 min lookout for the same i tried the chat section and was able to get the solution of my problem in 5 minutes.

Thank Alot WENDY..

The Downtown Dollar Store
United Arab Emirates
Over 1 year using the app
DSers replied April 27, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

May 22, 2024

Today we had an amazing customer service experience with Villanelle! She was fabulous! We were having an issues placing an order, and she tried everything to get us connected, which she did! I had to leave in the middle of the chat, and she stayed on, helping other people while I was gone and then helped me again! I have never had anyone do that for me before. Definitely a 5-star customer service representative!!

Snickby | Your Pet's Favorite Store
United States
6 months using the app
DSers replied May 26, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 27, 2024

What a service! They find your problem right away and take care of it . Thanks to Lena for that very prompt response, Love DSERS, the app and the people who hold everything together. i hardly recommend!

J'aime mes enfants
Canada
11 months using the app
DSers replied May 28, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

April 16, 2024

Incredibly quick and helpful service from Izak when I had a query. He went out of his way to send me extra information which was outside the scope of what he needed to do to help. Great service!

Resolute Wild
Australia
Over 2 years using the app
DSers replied April 17, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

May 19, 2024

Today Aimee exceeded our expectation!! She helped us map new suppliers for products which we thought were obsolete. She found alternate suppliers and really helped to provide equally excellent service to our customers. This was greatly appreciated. Thanks Aimee

StepUp Coffee
Canada
About 2 years using the app
DSers replied May 20, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

April 26, 2024

Chrissy was extremely helpful and took the time to correct my problem. I thought I was going to lose the sale because of an error. If I can a direct line to Chrissy, that would be great

Trend Style Clothing
United States
About 1 year using the app
DSers replied April 28, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

May 31, 2024

Very useful for people who are dropshipping. Everything is easy to understand and the customer service is also amazing.

I just talked with Vivian on Facebook and she helped me getting ahead with my request. Thank you a lot :D

foreverLily.de
Germany
About 1 year using the app
DSers replied June 2, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

April 9, 2024

If I could give Isak "6-Stars" I would. He not only was able to resolve my problem... but even was able to provide some advise to avoid any future issues I might have. Really appreciate Isak, and the Dsers family. With respect, David - Another Satisfied Customer!

Jane's Island
United States
Almost 2 years using the app
DSers replied April 10, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team