DSers‑AliExpress Dropshipping

I recently had the pleasure of working with Chloe, a support specialist at DSers, and I cannot praise her enough for her outstanding assistance. I had been struggling with an ordering and payment issue on my account for over two weeks, which had caused significant delays in my business operations. Despite my repeated attempts to resolve the problem, I faced roadblocks at every turn—until Chloe stepped in.

From the moment Chloe took over, her professionalism and dedication were evident. She listened attentively to my concerns, reviewed the issue thoroughly, and assured me that she would work diligently to find a resolution. She explained each step she was taking and even provided me with additional tips to ensure my account functioned smoothly moving forward.

What truly stood out was Chloe's problem-solving ability. Not only did she fix the ordering and payment problems, but she also went above and beyond by ensuring my future transactions would proceed without hiccups.

Chloe's commitment to excellence and her empathetic approach turned a frustrating experience into a positive one. She demonstrated what customer support should be—responsive, knowledgeable, and genuinely invested in the customer’s success.

Thanks to Chloe, my business is back on track, and I have full confidence in using DSers going forward. I highly recommend DSers for their exceptional platform and especially for their incredible support team, exemplified by Chloe’s stellar service. She is a true asset to DSers and a shining example of top-tier customer support.

Quick solution and friendly support - I had a technical question about DSers, and Olivia from the support team was able to help me right away. She was very competent and extremely friendly. Thanks to her, my issue was resolved in no time. I have rarely experienced such great customer service – thank you so much, Olivia!

Excellent service, helped me a lot and answered my questions, I was attended by Lena, 10 out of 10

Just had a complicated mess sorted by them. It took an hour but they were patient and walked me through the process.
5 stars!

Fantastic help from the Aurora on the Dsers chat when I had a problem with the Mapping for my store. It was fixed within 10mins and enabled me to get a product out to a customer. First issue I've had and very impressed with the help.

I contacted Lucy in Dser customer service and she was very helpful and knowledgeable and she could resolved the issue at first contact. very happy with the service.

The representative was very helpful in getting my order placed from my Shopify store to DSers. They gave specific directions and additional resources. They stayed with me through the whole process and was very patient and respectful.

excellent costomer support from Chrissy the dser suppport team is amazing my problem has beem solve in just a couple of minutes i did almost nothing just explain the problem and she solving really amazing costomer suppport.

Great customer service. I still don't know how they did it or what they did, but at least MY customer is now taken care of. :)

Vivian was prompt in helping me with my online issue with getting a product pushed through that had stalled during the process. She was very knowledgeable and understanding of my problem, and fixed it right away. I would recommend her to others that need help with their online store needs.