Reviews (31,259)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its seamless Shopify and AliExpress integration, user-friendly interface, and efficient bulk order processing. It offers effective supplier and inventory management, including price and stock updates. Advanced product customization tools, multiple shipping options, and robust order tracking enhance operational efficiency and customer satisfaction. The responsive customer support team further boosts the user experience, supporting business scalability.

December 31, 2024

Vivian was awesome. Helped me with my order issue and solved it within a fast time. Fast responding too. Great service and honestly made my new years day :) She is great, cheers!!!!

oxypro
New Zealand
About 1 month using the app
DSers replied January 3, 2025

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

December 12, 2024

I want to thank Chloe for the amazing costumer support she provided, she was quick to help me solve my problems. She was also very friendly!

The Jewels Haven
Italy
5 months using the app
DSers replied December 23, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!

DSers Team

November 1, 2024

i think it's really amazing i'm glad that i was able to solve my problem. if i ever need help again. i should ask for it i was suprised that they could speak many languages not just one !!

Lumiton
Japan
3 months using the app
DSers replied November 3, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

December 2, 2024

4 stars for quite fast replies to my emails, but still loved the customer support being kind and very helpful.
Would be better if there was a direct access to customer service from the app rather then have write an email.

VAURI
Italy
3 months using the app
DSers replied December 3, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

November 15, 2024

DSers is the only properly working Dropshipping product importer on the Starter Plan, and it's still amazing. Very easy and fast to use, I love it. Also the customer support Zico is very friendly and very helpful.

Memory Chain
United Kingdom
4 months using the app
DSers replied November 17, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

December 22, 2024

It was really nice to talk to the support team, Very detailed information received and fixed all issues.

MARTinCART
United States
12 months using the app
DSers replied December 28, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

November 23, 2024

Sandy was very helpful and did her best to resolve my problems and gave me better understanding of why they are happening.

JELESACK
United Kingdom
Over 2 years using the app
DSers replied November 25, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

November 30, 2024

Chrissy was very responsive and helpful in solving my issue . it was my first order and she really helped me learn how Dsers works . thanks you Chrissy

Kool Panda
France
2 months using the app
DSers replied December 1, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

December 2, 2024

Great Customer Service from DSers and Elora

I had a great experience with DSers' customer service agent Elora. They were quick to respond, patient, and provided clear, helpful guidance to resolve my issue. They even followed up to ensure everything was working smoothly. Excellent support that made the process easy and stress-free!

Dockside
United Kingdom
24 days using the app
DSers replied December 4, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 26, 2024

"Outstanding Support from Sandy at DSers!"

I want to express my deepest gratitude to Sandy from the DSers support team for their incredible assistance. Sandy went above and beyond to help me navigate and organize everything on DSers, Shopify, and AliExpress.

Their expertise and patience made the entire process seamless, even when things seemed complicated. From setting up integrations between Shopify and DSers to ensuring my orders flowed smoothly through AliExpress, Sandy was there every step of the way.

Thanks to their guidance, I feel much more confident using the platform, and my business operations have significantly improved. I highly recommend DSers, and a big part of that is because of Sandy's exceptional support!

Voltify Tek
Ireland
27 days using the app
DSers replied November 28, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team