Reviews (31,678)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless integration with platforms like Shopify and WooCommerce, praising its bulk order processing, advanced product customization, and effective supplier management. The user-friendly interface suits both new and experienced dropshippers, while the responsive customer support quickly resolves issues. Features like automatic price and stock updates, real-time order syncing, comprehensive analytics, and versatile shipping options enhance its utility for streamlined dropshipping operations.
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As an enthusiastic e-commerce entrepreneur, I was initially drawn to the promise of simplification and efficiency that DSers-AliExpress boasted for my dropshipping business. However, my journey has been anything but beneficial, turning into a collection of challenges and disappointments that I need to share.
Deceptive Practices with Reviews: My first red flag was noticing that many positive reviews about DSers seem to be self-produced. This manipulation of their service perception is not only misleading but undermines trust right from the start. Consumers rely on honest and transparent reviews to make informed decisions, and this questionable practice has muddied the reliability of the information available.
Scaling Price Issues: Beyond questionable reviews, my primary concern has been DSers' pricing policy. As my sales increased, so did the fees, unjustifiably and without notice, eroding my profits and jeopardizing my business's sustainability.
Inadequate Order Management and Tracking Updates: The promised efficiency in order management turned out to be a fallacy, with erratic and often absent tracking updates, leaving me and my customers in a constant state of uncertainty.
Disconnected Customer Service: Interactions with customer service have been equally disheartening, characterized by late and unhelpful responses that offered no real solutions to encountered issues.
Inconsistent Product Quality and Descriptions: The discrepancy between product descriptions and the items actually received has damaged my store's reputation, increasing complaints and returns that I've had to handle directly.
Conclusion: My experience with DSers-AliExpress has been deeply negative, marred by deceptive practices, an opaque pricing policy, deficiencies in order management, and inadequate customer service. To those considering using this service to scale their dropshipping business, I would recommend proceeding with extreme caution or seeking more transparent and reliable alternatives. Integrity and transparency are crucial in e-commerce, and sadly, my trust in DSers has completely evaporated.
Advice to DSers and AliExpress: Adopting a stance of total transparency, especially regarding reviews and pricing policy, is imperative. Without significant improvement in these areas, it will be challenging for the e-commerce community to view their services as a viable option.
Hello!
Thank you for taking the time to write your review.
Please let me get back to you concerning each point you mentionned.
First off, please note that each review is coming from our users. Shopify policy is very strict and automatically or self-generated reviews are banned. We pride ourself of the feedback we receive.
Concerning the pricing issue you mentionned, we have a forever free plan, that offers all the features you need to get started. Of course, there are also some paid plans, and those have limitations as well, but our pricing is transparent, and even lower than some other apps.
As your business grow, you may have new needs, and that's when some paid plans might be useful, but there's no forcing you to upgrade.
I'm not sure what issue you are referring to, so please feel free to give more details
About our customer service, we'll investigate the conversations you may have had and will try to improve accordingly.
For the product quality and description, please note that those are entirely AliExpress dependant. If you had bad experience, I suggest to improve your product research and select other suppliers, or potentially use another supplier platform, like Tmall, or work directly with agents.
You select the products and the suppliers, we are only here to help you process your orders and help you increase efficiency. If there are any order disputes related to the products or orders, we recommend that you contact AliExpress and open a dispute. You should also leave a bad rating on the concerned supplier page.
Please feel free to reach out to us and give us any more additional details you may have, and we'll be glad to chat to see what we can improve in the future.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Literally can't even be used
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
The worst app ever because cant even connect to the server.
On désinstalle et il continue à prélever, taxer, taxer, etc.......
Hello!
Thanks for taking the time to write a review.
It seems you have indeed successfully uninstalled the app, please note that due to Shopify billing system, it's possible to receive some due payment up to a month after uninstallation.
We'll be happy to check your exact situation and refund you any money if there's an issue.
Please feel free to contact our customer service team if you have any questions,
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
expereincia muiro ruim , nao consigo sincronizar para realizar a tarefa, fiz contato com suporte sem obter sucesso, suporte muito dificil, somente por zap e dificil comunicação
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.
Please drop our customer services team a message via on any below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Cancelled and uninstalled the app and they’re still charging me for it. Shipping is outrageous. Don’t bother downloading.
Hi there
Thank you so much for taking time to write this feedback to us.
It seems you Subscribed late October, then closed you store in beginning of December, before reopening in January and finally uninstalling on February.
In that period, you didn't cancel the subscription or made any request.
Please contact our customer service team for all the details.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Not getting free subscription ..
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
me ofereceram um serviço gratuito, mas ao configurar a conta me colocam uma página final com uma cobrança de 19,90 Dólares mensais
Hi there,
Thank you for your review, all feedback is important to us but it seems that there's a misunderstanding
We have checked, and you are currently using the Free plan.
You can check this here: https://www.dsers.com/application/manage
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
billed me for inactive acount
Hi there,
Thank you so much for taking time to write this feedback to us.
It seems you didn't cancel your subscription after the free trial on time, and only canceled it 3 weeks later.
We can help you to refund part of the subscription you didn't use. Please contact our customer service team.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
No chinese can use, it sucks
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
What do you mean by "No chinese can use"?
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team