Reviews (31,721)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with platforms like Shopify and WooCommerce, efficient bulk order processing, and advanced product customization tools. The user-friendly interface suits both new and experienced dropshippers, while robust customer support and automation features like real-time syncing and updates enhance operational efficiency. It also offers comprehensive analytics and flexible shipping options for effective global logistics management.

September 12, 2023

Has anybody noticed that Dsers is no longer updating status from products from Aliexpress ? I came across this issue over the weekend and double checked with Dsers customer support team all the configurations (that are correctly set) and was told that was a general issue, that all customers were affected, I figured that given the severity of the issue it would be resolved by now, I reported the ...

Bella's Flurry
United States
About 2 years using the app
DSers replied September 18, 2023

Hi there
Thank you so much for taking time to write this feedback to us.

We are working hard to make sure this doesn't happen again. Would you mind reaching out to us with ...

February 16, 2020

Big Pop Up that they help you find supplier because of the corona virus.
1. No reply via email
2. Admitad cashback doesnt work anymore
3. And now I cant even login or reset my password

Geniale Gadgets
Germany
Almost 2 years using the app
DSers replied February 17, 2020

Hi there! We are replying every email from our users. Please feel free to let us know your email address that used to contact. We will help to check. For admitad issue, ...

Edited July 3, 2024

excelent - extremely annoying, it's not enough that they only advised me to contact one of their regional couriers and they want 5 stars - I scored 4 stars and wrote excellently - and they kept pestering me every day to change it to 5 stars

Handn Company Ltd.
Bulgaria
8 months using the app
DSers replied June 30, 2024

Hi,

We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience ...

Edited September 23, 2023

this USED to be a great app but theyve done an update and now its broken. Price updates price/ currency resyncing feature isnt working properly, product filter is broken as it no longer shows product removed form shopify, SKU updates dont take, WHY they decided to "fix" something that WASNT broken is beyond me but tbh if they cant roll me back to the previous version or fix these problems ...

ozonlineshopper
Australia
Over 1 year using the app
Edited January 25, 2024

If only I could leave less than 1 star. Honestly the most useless customer support and the most useless app. And today, dealing with "Jackie" from customer support is a new low point. She somehow deleted all my mapping and even placed unapproved orders on my behalf, it will take me hours to fix the mess she created.

Lulu Babe
Australia
Over 1 year using the app
DSers replied June 2, 2022

Hello Lulu Babe,

We're very sorry to hear about your experience with DSers. We apologize if you felt pushed about leaving a review because we are trying to get proper ...

Edited February 1, 2024

new update: we found out, we can log into old device with old password, even after changing password on another device. This is a serious flaw in their security system
I have been with Dsers for a year, before the Sept and after the major update. It seems pretty and nice, but for operation, it is terrible.
Using Oberlo, ordering took 1 hour, after using Dser, it jump from 2.30hours to 6 hours. ...

Kawaiies
United Kingdom
Over 1 year using the app
DSers replied November 12, 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

As you can hopefully see from our other ...

December 27, 2023

Terrible app. i've asked several times about who keeps changing these prices? you all said aliexpress. Well that's not true. It's DSer. Everyday it's atleast 99 products everyday you all are changing in your app. I get on here every day & compare your notifications to inventory or out of stock to aliexpress everyday. I took screenshots of products same price & not out of stock. It's DSer . Dser ...

HODOH CLOTHING UNLIMITED
United States
Over 1 year using the app
DSers replied January 3, 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could ...

June 14, 2022

Forced to migrate to this from Oberlo.
More complicated, unable to do what I need to do.
The support staff are non-existent, been waiting all day.

PlayPaw
Australia
Over 1 year using the app
DSers replied June 14, 2022

Hello PlayPaw,

Thank you for your comment, we appreciate all feedback.
We'd like to clarify that you not forced to migrate to DSers, you can choose any platform you want :)
...

August 6, 2024

When using free(Basic) subscription, we still have a bill of 49.90 for pro subscription. We would like to have this solved as soon as posible with a refund for money we had no intention to pay. If there is even cheaper subscription then the sum we pay, it is absolutely absurd. If this is for downloading, Dsers should have stated it, but the only thing there was is that there is a free ...

onlyyoujewelry
United States
26 days using the app
DSers replied August 8, 2024

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.

Please share more details of your issues with ...

Edited May 3, 2021

DSers lures me to use their test order, but it can never be deleted. It is such a Scam. Unclear tutorial as well. not smart at all. Update: You are totally saying another thing. I am talking about that I cannot delete the test order. It is a big bug for the users. You are talking about that I could skip. The concern is that I have to skip to avoid the issue. Then what is the meaning of setting up ...

Any Any Fitness
Australia
Over 1 year using the app
DSers replied May 2, 2021

Dear team

Thank you for your review.
It seems that you had issue when made test order.
Maybe I can provide some helpful solution here if you do not want this order :
1. You ...