DSers‑AliExpress Dropshipping

Ralla did great with my request. I needed help in regards to mapping for one of my products and within 10-15 minutes they were able to resolve the issue as well as additional information to help me with future orders.

I appreciate the fast help I got on Messenger. Despite the ongoing issue, Olivia from chat support has been amazing. She brings a good mood to our chats, like a supportive friend. I hope all customer support could be this positive. Olivia also uses stickers, which is nice but still keeps things professional.

I think it would be helpful to have a floating icon on the platform for easy access to live chat with agents. This would save time from going through Messenger. Sometimes Messenger can take a while to respond, but that's just how it is.

Overall, I'm really happy with their customer support, especially Olivia's help. Thank you, Olivia!

DSERs is a great app partner with Shopify. I was having a problem with maximum variants and Blanca quickly and clearly explained the issue to me and provided all possible solutions even though the problem originated with Shopify. She was also patient while I found out more information for her and when my computer froze up. Totally polite and professional service. I have tried 2 other store import apps and DSERs is by far the best I have used so far. THe 24/7 chat help service is a great feature.
Brian "A Thought ADDay LLC Brand Stores"

Via has been very helpful and effective with my issue and straight to the point which is super important for this type of work

The DSers team have never failed to help me out, right in the moment I needed it. Big thank you to Isla who was able to quickly understand the issue I was facing and help me with a solution. Saves SO much time mucking about.

Myra was on a next level with customer service! I was shocked how good it was so glad I got connected to her! I will make sure I deliver the same customer service to my customers! Enjoy your day nice lady you deserve it.

I loved the help they gave me to upload the products to TikTok, they were very patient with me, I am new to this and I feel very good about using this service because they give you the help you need.

Rita was fantastic, she resolved my issue within less then 5 minutes, she is an asset to the team, thank you once again Rita for your quick response and all your help.

Isak with DSers was so helpful today! He asked how he could help, was very friendly and courteous. Helped me figure out how to solve our problem and the BEST thing was, everything he asked me to do, he sent screen shots, with step by step instructions. Made it so easy! Thanks!

I recently had the pleasure of working with Chrissy from DSers customer service, and I must say, the experience was nothing short of exceptional. From the very first interaction, Chrissy's professionalism and dedication to helping me with my issues were evident.

Chrissy was incredibly knowledgeable about the DSers platform and was able to answer all my questions with ease. She provided clear, concise explanations and guided me through the troubleshooting process with patience and understanding. Her ability to simplify complex issues and offer practical solutions was truly impressive.

What stood out the most was Chrissy's genuine commitment to ensuring my satisfaction. She went above and beyond to follow up on my case, making sure that all my concerns were addressed and resolved. Her friendly demeanor and positive attitude made the entire experience enjoyable.

Thanks to Chrissy, I was able to get back to running my business smoothly and efficiently. Her support was invaluable, and I am grateful for the outstanding service she provided. If all customer service representatives were like Chrissy, the world would be a much better place. Thank you, Chrissy, for your exceptional help and dedication!