Reviews (31,751)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless integration with platforms like Shopify and WooCommerce, efficient bulk order processing, and advanced product customization tools. The user-friendly interface suits both new and experienced dropshippers, while robust customer support and automation features like real-time syncing and updates enhance operational efficiency. It also offers comprehensive analytics and flexible shipping options for effective global logistics management.
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I like your customer support very quick response.
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
UPDATE: After a bit I got another reply offering more detailed information, this HELPED fix the issue. I would have given it 5 stars except for the previous mentioned issue.
PAST: So far my opinion has gone from good to somewhat skeptical, all products are missing gtin or mpn so I am unable to publish with Google. I contacted DSer's who told me to contact the suppliers directly (thought they were the same as AliExpress), no further help offered. Sadly, I am beginning to think about switching to another option.
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
super pratique pour gérer les commandes . cette app est vraiment complète et fait très bien le lien entre vous et Aliexpress . Bon après il faut un peu trifouiller ce n'est pas toujours très clair surtout quand vous venez de débuter, le seul point négatif est que tout est en anglais je trouve ça dommage
Hello, I was facing some technical issues with my store & DSers but I contacted DSers on Messenger for help. They replied to me within a minute and a Staff named “Irene” took my request. She was so kind and helpful, not only that she resolved all the issues I was having with my store. Thank you so much to Irene for her kind & fast service.
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Une équipe très réactive en cas de problème sur Messenger. Cela change des autres plateformes avec aucun service pour les entreprise! Nous recommandons avec grand plaisir.
Emma was very quick to reply to me and help me solve my problem. I'm still learning how to use DSers and I wish there was a video tutorial to walk me through the entire process.
Chris:
Chris was helping me amazing! Very detailed answers and he took really the time for me.
Thanks!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
I was in quite a bit f a pickle because I had my first order come through only to find out that the item was out of stock from the supplier and the customer had already placed the order. Being that it was my first anonymous order and the also my first time using DSERs, I was confused out of my mind about what to do. ultimately, I contacted Shopify support and the rep and I myself both contacted DSERs and two reps helped us at once to solve the problem. Jessica was my representative and she was able to find a substitute product from another supplier and map to correct colors to the original items that the customer ordered. I even messed up the mapping on one of the items and she fixed my mistake. She also explained that because of the plan I was on, (the Basic) that the product quantities don't auto-update, so an item on AliExpress can be out of stock and I won't know about it until a customer places and order and the item is no longer available. She suggested that I turn on notifications (which I had no idea about) or upgrade my plan. Jessica was incredibly helpful. Thank you so much! As for the DSERS app itself, it gets 4 stars because I went through 2.5 hours of stress because the stock levels don't auto-update! You have to upgrade your plan. But the customer service is great!
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
O app é útil, mas costuma ter erro no momento de fazermos o login, mesmo digitando a senha corretamente.
Hi Shopping KidVersão,
Thank you so much for your feedback. Could you please contact our customer service via Facebook Messenger when you encounter an issue like this next time? DSers is always here to solve any of your problems! Enjoy dropshipping with DSers!
DSers Team
Dès qu'on est bloqué ils sont à notre disposition pour nous débloquer. Ma dernière expérience était avec Alice qui a été simple et efficace ! Merci Alice. Au plaisir !
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team