Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with AliExpress and efficient order fulfillment. It's praised for its advanced tracking and automation features, making it user-friendly for both beginners and experienced dropshippers. The app's customer support is noted for its responsiveness and 24/7 availability. Merchants appreciate the ability to process bulk orders and the free unlimited plan.

January 12, 2024

Thank you Sylvia for support today

GoodMarke
United States
Over 2 years using the app
DSers replied January 15, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

December 9, 2023

I would like to express my gratitude here as I was well served by the support, and the best with the resolution of the problem.

BotikiPet
Brazil
8 months using the app
DSers replied December 11, 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

November 29, 2023

Serry did my problem too easily, I was able to solve my problem in Dser and. He helped me in whit everything I needed with the product on my page

Zero Trash SpA
Chile
6 months using the app
DSers replied November 30, 2023

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

November 10, 2023

Still working out how to use it properly as my first order went wrong but i used the chat support and Wendy was fantastic in helping me figure out what went wrong. Only 4* for now but will update once i have successfully placed and received my first order. for now though, all is looking good!

Rooleo
United Kingdom
5 months using the app
DSers replied November 12, 2023

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 29, 2024

Irene was so good and her service helped with ease I thank her for that!

NieveBelicon
United States
About 1 hour using the app
DSers replied January 30, 2024

Hi,

We are happy that you enjoy DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

October 26, 2023

some small hiccups with the first order but Lucas from their support team helped me through them! excited to continue testing this service. All signs looking good so far!

Vasabond
United States
5 months using the app
DSers replied October 28, 2023

Hi,

Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

March 14, 2024

aplicativo completo com atendimento ao cliente eficiente

MixTop Store
Brazil
4 months using the app
DSers replied March 17, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

October 24, 2023

Been using the service for a few months now and everything is working as intended. Did have a minor issue with one of my accounts synching up my account id's but your staff member Sandy managed to get it sorted in less than five minutes for me even though I was beating my head against a wall for several hours!

Looking forward to selling more of my stuff online and working with your staff in the future!

The Cottagecore Aesthetic
Ireland
3 months using the app
DSers replied October 25, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

October 20, 2023

I needed some help with my order a customer made in my store so I seeked help with DSers. The assistant Sylvia was happy to help me and took time to walk me through the process and helped me solve the problem. Kinda wished the english was better on their side as I didn't understand what she was trying to tell me once or twice. However we came to a solution at the end which is the most important.

LuZi Store
Slovenia
2 months using the app
DSers replied October 22, 2023

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

Edited September 5, 2023

I had an excellent interaction with their support on live chat. They asked my info, and even solved the issue on their end for my store, set it right up and all. So simple, it was the best interaction I've had with any support in quite some time. This is coming from someone that works in sales with customers.

The design and functions of the app, those have other concerns.

Update: Sandy did fantastical as well helping me on my shipping.

Nordic Rebirth
United States
Almost 2 years using the app
DSers replied August 13, 2023

Hi there!

Thank you for your review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions and ideas with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team