Reviews (31,741)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with platforms like Shopify and WooCommerce, efficient bulk order processing, and advanced product customization tools. The user-friendly interface suits both new and experienced dropshippers, while robust customer support and automation features like real-time syncing and updates enhance operational efficiency. It also offers comprehensive analytics and flexible shipping options for effective global logistics management.

September 12, 2023

Has anybody noticed that Dsers is no longer updating status from products from Aliexpress ? I came across this issue over the weekend and double checked with Dsers customer support team all the configurations (that are correctly set) and was told that was a general issue, that all customers were affected, I figured that given the severity of the issue it would be resolved by now, I reported the ...

Bella's Flurry
United States
About 2 years using the app
DSers replied September 18, 2023

Hi there
Thank you so much for taking time to write this feedback to us.

We are working hard to make sure this doesn't happen again. Would you mind reaching out to us with ...

Edited September 23, 2023

this USED to be a great app but theyve done an update and now its broken. Price updates price/ currency resyncing feature isnt working properly, product filter is broken as it no longer shows product removed form shopify, SKU updates dont take, WHY they decided to "fix" something that WASNT broken is beyond me but tbh if they cant roll me back to the previous version or fix these problems ...

ozonlineshopper
Australia
Over 1 year using the app
Edited January 25, 2024

If only I could leave less than 1 star. Honestly the most useless customer support and the most useless app. And today, dealing with "Jackie" from customer support is a new low point. She somehow deleted all my mapping and even placed unapproved orders on my behalf, it will take me hours to fix the mess she created.

Lulu Babe
Australia
Over 1 year using the app
DSers replied June 2, 2022

Hello Lulu Babe,

We're very sorry to hear about your experience with DSers. We apologize if you felt pushed about leaving a review because we are trying to get proper ...

Edited February 1, 2024

new update: we found out, we can log into old device with old password, even after changing password on another device. This is a serious flaw in their security system
I have been with Dsers for a year, before the Sept and after the major update. It seems pretty and nice, but for operation, it is terrible.
Using Oberlo, ordering took 1 hour, after using Dser, it jump from 2.30hours to 6 hours. ...

Kawaiies
United Kingdom
Over 1 year using the app
DSers replied November 12, 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

As you can hopefully see from our other ...

December 27, 2023

Terrible app. i've asked several times about who keeps changing these prices? you all said aliexpress. Well that's not true. It's DSer. Everyday it's atleast 99 products everyday you all are changing in your app. I get on here every day & compare your notifications to inventory or out of stock to aliexpress everyday. I took screenshots of products same price & not out of stock. It's DSer . Dser ...

HODOH CLOTHING UNLIMITED
United States
Over 1 year using the app
DSers replied January 3, 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could ...

June 14, 2022

Forced to migrate to this from Oberlo.
More complicated, unable to do what I need to do.
The support staff are non-existent, been waiting all day.

PlayPaw
Australia
Over 1 year using the app
DSers replied June 14, 2022

Hello PlayPaw,

Thank you for your comment, we appreciate all feedback.
We'd like to clarify that you not forced to migrate to DSers, you can choose any platform you want :)
...

November 15, 2019

the support is horrible. Not supported 24hrs. Sometimes it takes more than 2 days to answer you. It should have a call queuing system but the answers are answered via Facebook Messenger. The answers often beyond coming after a long time are very bad and do not help anything.

Aleatório
Brazil
Over 1 year using the app
Edited May 3, 2021

DSers lures me to use their test order, but it can never be deleted. It is such a Scam. Unclear tutorial as well. not smart at all. Update: You are totally saying another thing. I am talking about that I cannot delete the test order. It is a big bug for the users. You are talking about that I could skip. The concern is that I have to skip to avoid the issue. Then what is the meaning of setting up ...

Any Any Fitness
Australia
Over 1 year using the app
DSers replied May 2, 2021

Dear team

Thank you for your review.
It seems that you had issue when made test order.
Maybe I can provide some helpful solution here if you do not want this order :
1. You ...

Edited August 12, 2022

I take back my review. The customer support did not understand my request to change the product prices, perhaps due to the language barrier. Instead, lead me to sync my store's prices to which I cannot revert back for whatever reason. Asked them to help me revert the prices back to the original and basically said that that's not possible. Currently manually updating my store prices ~ will take ...

Dane Fashion
Canada
Over 1 year using the app
DSers replied August 11, 2022

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your ...

October 16, 2023

For the past month this dreadful app has been besieged with issues. Ever since their system update, seemingly. Tracking isn't being sent to my customers (with no way to do this manually), a new layout which means orders can easily be missed (ie hiding the 'unmapped' orders in a new section), and constantly booting me out and telling me my store isnt recognised (after 3 years of using the app ...

Furbaby Friend Gifts
United Kingdom
Over 1 year using the app
DSers replied October 17, 2023

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could ...