Reviews (31,511)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with platforms like Shopify and WooCommerce, praising its bulk order processing and advanced product customization tools. The supplier management system, user-friendly interface, and responsive customer support are also highlighted. Automated updates for prices and stock, robust shipping features, and insightful analytics further enhance operational efficiency, making it a valuable tool for dropshippers.

December 26, 2024

DSers is good, I enjoy their service but some things were confusing at first.

Thankfully they have AMAZING support right via messenger, a special big thank you to Zina who not only quickly and effectively helped me resolve my issue but also made me feel understood and prioritized.

She helped me feel way more confident using their service knowing help is just a message away

Faricci
Belgium
2 months using the app
DSers replied December 28, 2024

Hi,

We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

December 16, 2024

I had a great experience with DSers support, and I want to give a special mention to Raphael who helped me solve an issue I was facing. He was incredibly quick, efficient, and very clear in his communication. Thanks to his assistance, I was able to understand the correct process and resolve my issue in no time. Honestly, it’s rare to find such prompt and helpful customer support! I highly recommend DSers to anyone looking for reliable order fulfillment. Thanks again Raphael !

The Smart Living
France
7 months using the app
DSers replied December 23, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 28, 2024

Reached out for help today, to understand why products were showing out of stock, Support Staff Rin, was extremely helpful, identifying the problem (mapping issue) and then providing a step by step guide to resolve. In addition helped with other queries, again sending a video to assist me. Really appreciate the help, instead of sending instructions where I'd likely have got lost. Thank you

Wildiscoveries
United Kingdom
5 months using the app
DSers replied December 1, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 20, 2025

I had the pleasure of working with Zico, who walked me through the entire fulfillment process, and I couldn’t be more impressed! Zico was incredibly knowledgeable, patient, and thorough, making sure I understood every step of the process.

What stood out the most was Zico’s professionalism and willingness to go above and beyond to address all my questions and concerns. It’s clear that Zico genuinely cares about providing excellent customer service and ensuring a smooth experience.

Thanks to Zico’s guidance, I now feel confident in the fulfillment process and know I’m in great hands. Highly recommend working with Zico if you ever get the chance—absolutely fantastic!

RALPHBURY
United States
5 months using the app
DSers replied January 23, 2025

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 22, 2025

I had an amazing experience working with Rin! They went above and beyond to help me resolve my issue, showing incredible patience, professionalism, and expertise throughout the process. Rin carefully listened to my concerns, provided clear and practical solutions, and ensured everything was addressed to my satisfaction.

Their dedication to providing outstanding support made all the difference, and I truly appreciate the extra effort they put in to make sure I felt confident and supported. If every customer service experience was like this, the world would be a much better place!

Thank you, Rin, for your outstanding service—you're a true asset to your team

BellaBeauty
Sweden
4 months using the app
DSers replied January 27, 2025

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

January 20, 2025

I had an excellent experience with DSers, thanks to Aurora! They were incredibly helpful and knew exactly how to solve my issue right away. Their knowledge and efficiency made the entire process smooth and stress-free. It's always great to deal with someone who truly understands the platform and can provide clear, quick solutions. I highly recommend DSers for their top-notch support and especially appreciate Aurora for their outstanding service!

BabelBuds
United States
About 1 month using the app
DSers replied January 23, 2025

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

November 27, 2024

DSers is good, I enjoy their service but some things were confusing at first.

Thankfully they have AMAZING support right via messenger, a special big thank you to Olivia who not only quickly and effectively helped me resolve my issue but also made me feel understood and prioritized.

She helped me feel way more confident using their service knowing help is just a message away <3

WanderChics
Malta
5 months using the app
DSers replied November 28, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

January 6, 2025

I was experiencing a complicated issue in regard to tracking and inventory control with my store on Shopify, After some time working through the issue, Chloe was very helpful in resolving the problem! DSers came through again! BP

GravityOutdoorAndSurvival
United States
6 months using the app
DSers replied January 13, 2025

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team

January 2, 2025

Great experience overall, one of the best things about it in my opinion is the support, it's quite fast and efficient, and they are quick to respond even to new matters that pop up sometimes with not a lot of information available, I personally had a great experience with Zoe, very kind and quick to answer my question.

Rendimiento Total
Mexico
4 months using the app
DSers replied January 6, 2025

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

November 4, 2024

I recently had the pleasure of getting support from Villanelle on the DSers team, and I can't recommend Villanelle enough! Villanelle was incredibly fast, efficient, and effective in addressing my issue. From the moment I reached out, Villanelle was attentive and made sure to understand my concerns thoroughly. Villanelle was also very patient, taking the time to explain how the DSers processing system works, which really helped me grasp everything better.

What impressed me the most was how Villanelle made the entire process feel seamless and stress-free. My problem was solved in no time, and I truly appreciate the excellent service! If you ever need support, I highly suggest reaching out to Villanelle; you won't be disappointed!

MTLondon
United Kingdom
Over 2 years using the app
DSers replied November 5, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team