Reviews (26,043)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the dropshipping process with its seamless integration with AliExpress, enabling quick order placement and automatic tracking updates. Its user-friendly interface and bulk order capabilities save significant time, while the responsive customer support and 24/7 live chat are highly valued. Advanced order tracking and a free unlimited plan are also notable features.

May 1, 2024

I've been using DSers since I started dropshipping. The 24k+ 5 star reviews should be proof enough that this is the goto company to work with when dropshipping aliexpress products. Am I've only used the free version!

Today is another example of why I stick with them. I contacted support via messenger and immediately was helped by Wendy. I was looking at my options to move my store to Wordpress and Wendy took the time to show me exactly how I could do that if I decide to make the move. She didn't try to upsell me on anything, just showed me how to do this for free. To get the support so quickly and so friendly is exactly what I needed. So thankful for Wendy's help!

Amuse All
United States
2 months using the app
DSers replied May 5, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 10, 2024

It’s been great for my drop shipping store and credit where credit’s due, the service has been great every time i’ve had an issue. Chrissy was awesome

The Nerd Collective
Australia
Over 1 year using the app
DSers replied May 12, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

June 7, 2024

Vivian was extremely knowledgeable, patient and helping with my concern! I thought I was going to have to go a long route to resolve it but she was more than helpful at assisting me! I really appreciate it! Thank you Vivian <3

Embody Lingerie
United States
Over 1 year using the app
DSers replied June 10, 2024

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

April 8, 2024

While we are still in process of solving the problem, Chrissy is very friendly and responsive. Hopefully, we will resolve the issue soon, working together.

Gravel
United States
Almost 2 years using the app
DSers replied April 10, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

April 15, 2024

We highly recommend DSers customer service, in couple minutes I was able to fix the problem and able to submit our order.
Thank you Wendy for your patient and knowledge

Gifts for You 'n Me
United States
About 4 years using the app
DSers replied April 16, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 29, 2024

DSers has an exceptional support team that truly stands out and is one of the best I have ever encountered. They are incredibly hardworking and always go the extra mile to ensure everything runs smoothly. Their collaborative approach and excellent communication make working with them a breeze. Plus, they are always available to help, no matter the time or issue. Highly recommend their service!
Thank you very much!

VivaNex Lifestyle
United States
7 months using the app
DSers replied May 30, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

May 31, 2024

I was working with Lena at DSers Support Team and her services was excellent ! She was not only extremely prompt but also provided the right guidance! Amazing!!

Sporticaa
Canada
11 months using the app
DSers replied June 2, 2024

Hi there!

Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.

DSers team

May 30, 2024

I had spoken with a member of staff called Sally. They was so much help and explained more than I needed to know (which I actually needed to know). The app in general is great to use and when you get used to using everything, dropshipping becomes so much easier and you can list and sell items in a matter of minutes.

Thanks

HodgsonHome

HodgsonHome
United Kingdom
5 months using the app
DSers replied June 2, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 5, 2024

I recently placed my first order with Dsers and I must say, the customer service was absolutely outstanding! From the moment I placed my order, the team was proactive, attentive, and incredibly helpful. They ensured that every aspect of my transaction was smooth and hassle-free, providing timely updates and clear communication throughout the process.

What impressed me the most was their genuine care for my experience as a customer. They were quick to answer any questions I had and went above and beyond to make sure I was satisfied. It’s rare to see such dedication and professionalism these days.

I highly recommend Dsers to anyone!

Make You Feel Beautiful
Brazil
4 months using the app
DSers replied May 6, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

April 16, 2024

I had an issue with the AliExpress website while trying to pay, so I contacted Dsers via Messenger. It didn't even take two minutes for them to respond, and the representative, Rfimp, assisted me and walked me through the steps via chat. I was able to solve the problem easily and quickly. Gratitude.

Pet Surfer
Australia
About 1 year using the app
DSers replied April 18, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team