DSers‑AliExpress Dropshipping

They promised to refund but didn't keep the promise. Their customer service was frustrating, as I had to engage with multiple agents regarding the same issue. Each time, I had to reiterate and explain my query repeatedly. It was a disappointing experience.

Updated Review March 2024: I had previously given 5 stars. At the beginning it worked well. If you are a store owner and you want to waste tonnes of time mapping and remapping products then DSERS is for you. I am actually paying their rediculous monthly fee to update my store inventory and keep it accurate for what? Aliexpress items have thousands of pcs yet DSERS puts my store stock at zero. ...

Your app becomes the worst and your service is even worse than your app !!!!

Since the upgrade on Sep 12, DSers will process the order to AliExpress. It successfully gets there an I pay for the order. BUT the order simply disappears and is no longer in DSers...Not Awaiting, Not fulfilled,... NOTHING

I now have to monitor the orders MANUALLY....and do shipping fulfillment MANUALLY ... They didnt upgrade their system, they JUST BROKE everything.... DID THEY TEST ANYTHING?

I ...

This is extremely frustrating . They added Tmall without my authorization and now my store is completely messed up. I reached out to support and they play game all day instead of fixing my issue which i provided several times (min 5 times). Each time some Victoria keeps telling me to verify my email and sent screenshot of my problems with details of my issue and they keep playing games. This is ...

Ali Express is awful. Not dependable. Your whole store can be ruined. It's impossible to run a business using this as your source. Some problems you will run into is Vendors showing items in stock when they are actually out of stock. You may not find out until your shipment is overdue or if you ordered two items from the same vendor they send one and not the other because it's out of stock. Lucky ...

i was using orbelo with the best features since 2016 , this app have to make me pay features that orbelo was providing for free. shopify took over the service ? we are already paying for shopify & still have to pay for this ?

Dsers has been completely bug since the September 12, 2023 update. My orders made before the update are no longer updated, and I have to find each order on Aliexpress one by one to update them. What's more, to place a purchase order, the Dsers service doesn't work at all. I've tried to contact support, but so far there's been no response... Everything was working so well before this damn update...

3 days and my problem is yet to be resolved.

I'm updating my review by giving a one star to this app because of the following:
1- Whenever I have an issue with aliexpress, Dsers refuses to provide a help for me stating that I have to deal with ali express myself although we are customers of DSers, not with ali express, accordingly DSers should provide the assistance. I had 2 issues with ali express, the first one I was not guided by ali ...