Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its seamless integration with AliExpress and efficient order fulfillment. It's praised for its advanced tracking and automation features, making it user-friendly for both beginners and experienced dropshippers. The app's customer support is noted for its responsiveness and 24/7 availability. Merchants appreciate the ability to process bulk orders and the free unlimited plan.

November 10, 2023

Horrible you uninstall and the reinstall themselves and double charge u for stuff you don’t use.

Spoiled Bae
United States
About 1 month using the app
DSers replied November 12, 2023

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

September 9, 2023

Hola buenas tarde les escribo para comunicarle que estoy teniendo inconveniente para vincular dsers con aliexpress.. me sale un error me envia a alibaba. espero una repuesta pronta

Sfebeja
United States
5 days using the app
DSers replied September 11, 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.

Please drop our customer services team a message via on any below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

July 11, 2023

Recebi uma notificação que o app estava indisponivel e que não estava funcionando corretamente. Então desinstalei-o e instalei novamente, assim que fiz perdi todos os meus produtos já sincronizados... O suporte não responde e muito menos avisaram da consequência de assustar os usuários desse aplicativo !! Demorei meses para sincronizar todos os produtos e os perdi em questão de segundos! Nota 0 sem mais

Jarvi Ali
Brazil
6 months using the app
DSers replied July 13, 2023

Hello,

We apologize for the issue you met. The notification is misleading, as you can use DSers normally. Our customer service team will contact you to fix this and make sure you can keep placing your orders normally!

DSers team,

September 18, 2023

I want to unsubscribe from this app now it's a useless app, There is no product shipping to Germany. It is only 20 days. That time is nonsense. No one should register. If you want to do it, do it for free. I bought a subscription.

Wearing Special
Portugal
About 6 hours using the app
DSers replied September 19, 2023

Hello,

Thank you for review, every point of view matters.
Could you give us more details about the exact issue you faced?
Many products do ship to Germany. Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

September 11, 2023

Really bad app. A product in my import list is being pushed in an infinite loading since 3 hours. It's grayed and I can't do anything. I can't push other products, so I can't continue to work, this app broke my store. Tried to reinstall the app but the product is always "being pushed". Time wasting, Really annoying

Tout Pour Chat
France
About 2 hours using the app
DSers replied September 13, 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.

Please drop our customer services team a message via on any below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

October 9, 2023

Once I pushed a product to my store, I could not actually see it on my website.

The Birthday Girl
United States
About 2 hours using the app
DSers replied November 1, 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.

Please drop our customer services team a message via on any below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

September 25, 2023

Admitad no longer works

The Kitty Keychain
United States
Over 1 year using the app
DSers replied September 26, 2023

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

August 28, 2023

Não consigo conectar o DSERS ao SHOPIFY.
Preciso de ajuda urgente, se tiver alguem para me ajudar.

Loja Amalui
Brazil
25 days using the app
DSers replied August 31, 2023

Hello,

Thank you for your feedback and fot telling us about your issue.
Our customer service team is trying to reach out to you to solve this, but you can also contact them

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

November 18, 2023

il sito di aliexpress non apre nulla e rimane sulla pagina bianca senza poter fare il login e utilizzare l'app

Afrodite AG
Italy
About 2 months using the app
DSers replied November 19, 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.

Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

July 14, 2023

já está aulizado e escreve isso;
DSers-AliExpress Dropshipping é incompatível no momento
Embora seja possível usar o app, ele pode não funcionar conforme o esperado se não for atualizado.
experiencia
Entre em contato com o desenvolvedor para obter assistência ou desinstale o app e encontre uma alternativa na App Store da Shopify. oque faço?

lojas Ammerican Sul
Brazil
26 days using the app
DSers replied July 16, 2023

Hello,

Don't worry, DSers is here to stay!
Due to Shopify's updated detection system, you may see 'DSers unsupported'.
Please be assured that this will not affect your business and we are working with Shopify to solve this issue as soon as possible.

DSers team,