Reviews (31,771)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with platforms like Shopify and WooCommerce, efficient bulk order processing, and advanced product customization tools. The user-friendly interface suits both new and experienced dropshippers, while robust customer support and automation features like real-time syncing and updates enhance operational efficiency. It also offers comprehensive analytics and flexible shipping options for effective global logistics management.

March 5, 2020

Terrible costumer service. The hole app is still in beta. Eventhough the app is helpful, whenever you need something from support it will be painfull

Inspiriom
United States
8 months using the app
DSers replied March 5, 2020

Hi there! We are sorry for the inconvenience of time difference. DSers is online for 2 years and served a lot of merchants. Our support will be available during 10:00am-09: ...

Edited September 15, 2023

After their most recent "upgrade", my previously product mapping, order data, settings are mostly wiped out. My store has over 200 products. I cannot process orders and run my business right now. Chatted with "support" and they said a ticket is opened for me and I need to wait 3-8 days for a reply, because their tech staffs are on vacation. Are you kidding me? Rolling out a super buggy upgrade ...

AnimeGo Store
United States
7 months using the app
DSers replied September 18, 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.

We understand that this update was not as ...

July 11, 2023

Recebi uma notificação que o app estava indisponivel e que não estava funcionando corretamente. Então desinstalei-o e instalei novamente, assim que fiz perdi todos os meus produtos já sincronizados... O suporte não responde e muito menos avisaram da consequência de assustar os usuários desse aplicativo !! Demorei meses para sincronizar todos os produtos e os perdi em questão de segundos! Nota 0 ...

Jarvi Ali
Brazil
6 months using the app
DSers replied July 13, 2023

Hello,

We apologize for the issue you met. The notification is misleading, as you can use DSers normally. Our customer service team will contact you to fix this and make sure ...

January 19, 2024

Este app está dentro da minha loja e está dizendo agora que é incompatível.

arcocasa
Brazil
6 months using the app
DSers replied January 21, 2024

Hello,
Thank you for your taking the time to leave us a rating.
Please note that the issue with Shopify is just temporary and will not affect the normal process of your store ...

Edited July 18, 2023

When I started my store I was impressed by the help from Dsers. However, as time went by I often wondered what they actually do with each order and wheteher ot not it is worth using their service. Basically they only allow you to import products from Aliexpress and match them to your orders. As far as after sales support, it is non-existent. I had an issue with a supplier who did not ship the ...

Keiko Beachwear
United Kingdom
6 months using the app
DSers replied April 18, 2023

Hello!

Thank you for sharing your experience with DSers and updating your review, all feedback is important to us as we strive to keep improving.

We have reviewed your ...

March 15, 2023

Business owners beware. Sellers from china will purchase from your store under an American name and afterwards will harass you that the item was not delivered. They demand you for a refund and will not stop calling and leaving you messages that they want the refund. I caught on to this after the seller used the same American name for two separate orders but the billing name def Chinese name. I do ...

Shop Beach Glow
United States
6 months using the app
DSers replied March 16, 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please note that suppliers generally don't " ...

April 20, 2024

The app is an absolute nightmare. Orders always have a problem when being placed. Api charges extra shipping costs that do not exist. Customer service although helpful does not know most of the time what the problem is. If a ticket is launched no one checks it and gets back to you. Customer phone numbers never get synced properly. Some products do not sync the correct price and ends up in a loss ...

The Monaco Republic
United States
5 months using the app
DSers replied April 22, 2024

Hello,

Thank you for taking the time to leave this detailled review and sorry to hear that you had such a tough experience with DSers.

We just want to let you know that the ...

Edited August 15, 2023

La verdad que muy mal porque nunca sabes si le llego la mercancía al cliente o no, si quieres saberlo tienes que pagar, debería ser esto gratuito porque es algo fundamental como vendedor.
The truth is that it is very bad because you never know if the merchandise has arrived to the customer or not, if you want to know you have to pay, this should be free because it is something fundamental as a ...

Hogaryalegria
Spain
5 months using the app
DSers replied April 26, 2023

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you ...

May 18, 2024

Literally can't even be used

Nest Essentials
United States
4 months using the app
DSers replied May 20, 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could ...

September 14, 2023

I don't understand what the need was to upgrade the system when everything was working perfectly fine! For no reason they decided to make changes and have created a mess! Suddenly, they have created new tabs for aliexpress and unmapped orders which creates more work because you can not place order from unmappped orders tab. As soon as you manually add a new supplier, it goes to a different tab ...

Coco & Dee
Australia
5 months using the app
DSers replied September 18, 2023

Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.

We are sorry that our latest update may have caused some issues, and we ...