Reviews (31,751)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with platforms like Shopify and WooCommerce, efficient bulk order processing, and advanced product customization tools. The user-friendly interface suits both new and experienced dropshippers, while robust customer support and automation features like real-time syncing and updates enhance operational efficiency. It also offers comprehensive analytics and flexible shipping options for effective global logistics management.

December 9, 2023

Terrible app. It doesn't calculates the price correctly, it has a lot of bugs getting and calculating shipping price, and they limit you by subscription on most important features like updating store prices. It looks like they don't want you to sell, simple the worst dropshipping app ever.

Inventor Digital
Brazil
11 months using the app
DSers replied March 14, 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

Edited November 17, 2023

Myra was so helpfull and commited to answer all my questions! Thanks a lot!
Update 1: But Dsers itself works poorly, many of the features only do what they were supposed to under specific conditions, prices sometimes are not correctly imported, shipment prices cannot be included in final prices (only in a specific situation).
Update 2: prices keep not being correctly imported. Instead of trying to understand, recognize and fix the problem, tech support try to convince you that the app works showing how to configure it by the book and repeating the limitations.

Escolhi Pra Vc
Brazil
11 months using the app
DSers replied November 19, 2023

Hi there,

Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a frustrating experience.

As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all the more keen to make sure this gets resolved and doesn’t happen again.

Please drop our customer services team a message via on any below methods

Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers Team

Edited August 19, 2020

app not working properly totally waste of time. Improve your application design and and review your app functionality . Its not oberlo alternative

inventive idea
United States
10 months using the app
DSers replied August 19, 2020

Hi dear team!

We are sorry to hear that you are facing issues. It seems that your AliExpress account is not linking to your DSers account anymore. The authorization will expire every 3 months. Please relink as the pop up window reminded. You are very welcomed to contact support to get help. It's very easy to reach out either via email or Messenger. Happy dropshipping with Shopify and DSers. Have a nice day!

DSers team

September 17, 2023

Bastante desapontado com o Dsers. Eu utilizava Oberlo e infelizmente o Dsers foi o responsável por dar seguimento. No início apesar de alguns bugs principalmente de cookies o Dsers aos trancos e barrancos ajudava. E então no pior momento econômico do Brasil onde varias taxações precisaram ser feitas e nós do drop precisamos nos readaptar a nova realidade, o Dsers decide atualizar taxando o lojista por funções básicas, automáticas e que não exigem manutenção, por pura ganância. Como por exemplo enviar o código de rastreio pro cliente quando o vendedor despacha. De fato eu assim que lançar uma nova ferramenta pretendo me desvincular do dsers. Eu preciso de parceiros e não de sócios pro negócio que eu tenho que trabalhar sozinho.

Bastante desapontado, pois o Dsers já recebe da shopify, não precisava monopolizar o negócio e depois cobrar por isso.

minhaloja.pet
Brazil
9 months using the app
DSers replied September 19, 2023

Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.

We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again.

Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

Edited June 29, 2022

Ruined my whole store. why does all my products go straight to active??? Now i have to go through my whole entire store and try filter out those products to edit them properly. Also only aloud to ship to 1 country? this doesn't make sense at all, i want oberlo back. I spent hours editing my products for no reason. Its like turned so complicated just to edit my products. Even when doing my varients i have to re click the action button multiple times. Also doesnt give your the right price range at all. This whole app is a mess the only thing good is fast customer service.

PrettyGirlListings
Australia
9 months using the app
DSers replied June 29, 2022

Hi,

Thank you so much for your review. We are glad to know that you had a great experience with our customer service. DSers' customer service team is always here to help you in every way we can. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

Edited April 6, 2023

I was approached by their "DSERS PRO" service.

They said they would fulfill my product for a cheaper price, I sent them over 90 orders. All of those orders were late, broken, cheap quality.

They damaged my brand's reputation; my customers were calling my business a scam.

I am at risk of getting my accounts banned.

They keep rotating me between different "agents" they all say the tracking info would update in 24hrs. They have been saying that for the past month.

They manually update the tracking info so I can't claim a refund for the orders I already have refunded to my customers.

I lost a LOT OF MONEY, and they don't really care.

No one is going to pay me the money I lost because of them.

Don't use their "dsers pro service" they are incompetent and will give you excuses and not fulfill your orders.

Hire an independent agent instead.

I was willing to send all my orders and bulk orders with this service but they are simply incompetent. They missed out on thousands of dollars just to save a few hundred for their mistake.

I asked them to simply give me an honest answer on the status of the orders so I could cut my losses and send my customers a refund.

They were not honest, they kept telling me that everything was under control and that everything would update soon.

It never did. So, the losses kept getting larger and larger.

They could of simply told me the truth and we would have been fine, I am flexible, and I know mistakes happen, but they didn't, they could have accepted their loss and fulfilled the orders at the incorrect price they gave me, but instead they decided to f*ck me over and let my business bleed money.

Up to this day there are still orders that have not been delivered and that I cannot ask for a refund because they keep manually updating the tracking information.

I lost my advertising money PLUS product costs.

Don't forget about my brand's reputation.

Are they going to pay for my losses because of their mistakes? Of course not.

UPDATE:

They were ignoring me for almost a month until I submitted this review. Now they are "concerned", yeah now that I lost thousands of dollars because of them. If they were really concerned, they would pay the amount of money I lost advertising the bad quality products they sourced for me and for the brand reputation hit, but they keep trying to offer me a "solution"... yeah, the solution is to pay the amount of money I lost because of you. it's not even that much, but they keep trying to find a loophole.

Now I'm finding out they updated incorrect tracking numbers manually so I couldn't apply for a refund in a timely manner.

Now the orders are automatically being cancelled by the system, so I don't know which orders actually shipped.

The only way I can tell which orders shipped is because customers send me pictures of the broken product in bad packaging. Or they leave negative reviews or negative comments on social media.

SOMEONE COULD HAVE BEEN HURT.

I don't think they understand the seriousness of this.

They think they are going to get rid of me. THEY WON'T.
They think they can silence me. THEY CAN'T.
They almost killed my business. And they might.

I gave them multiple opportunities to fix this, and I am still giving them a chance to fix this. AND THEY KEEP TRYING TO OFFER A SOLUTION THAT IS CONVENIENT FOR THEM NOT ME, THE AFFECTED PARTY.

You haven't fixed this because you don't want to, let's be honest here.

Meanwhile I have to take care of the mess they created.

Meanwhile I have to take even MORE losses for their mistake.

Every day I have to refund the orders they sent out.

While I'm fixing their mistakes, maybe they'll learn something from me.

First lesson: If you mess up in business, you take the loss and shut the f*ck up.

You guys are simply in the wrong here, I don't think you have any right to "negotiate" anything.

DSERS PRO SERVICE IS A SCAM.

DROPSIPPER BEWARE.

HIRE AN INDEPENDENT SOURCING AGENT INSTEAD.

TGWB
United States
9 months using the app
DSers replied April 4, 2023

Hello,

Thank you for your detailed feedback.
We are very sorry to hear that you had such experience with our team, our management has arranged for a group specialists to look into you case as they've reach out you to discuss details.
We believe our team will find a satisfying solution for you and that everything will be resolved.

Happy Dropshipping
DSers Team

July 30, 2024

Umulig å lage profil, desverre app fungerer ikke :(

ByOdea
Norway
About 4 hours using the app
DSers replied August 1, 2024

Hi there
Thank you so much for taking time to write this feedback to us.

Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team

June 30, 2020

At the beginning was working fine, but now I can't open the App at all from my shopify's store. A yellow circle of dots is coming doing circles on the screen.

Chelystore
United States
8 months using the app
DSers replied July 1, 2020

Hi there ! Thank you for your review and sorry that you have issue when accessing to DSers. Team tested and found that it works on our end. It might be caused by internet access speed issue. You can also try to clear cache and cookies of your browser. Meanwhile we are very happy to check for you. Please contact support@dserspro.com to share more details. Look forward to your reply. Happy dropshipping with Shopify and DSers

May 17, 2019

Refuses to fulfill orders on Shopify for days now ... I contacted support and I'm on the wait list for fix (5 days already)
Good when it works but at this point too much those small bugs which ruin your day

TruePick
Serbia
8 months using the app
September 13, 2023

They are having bug on their system and they don´t even have the proper Infos. why and how long it will take. WORST part is i cannot even complete the customer Order.

DSERS Customer Service Agent EMMA has response like this:

"This is the responsibility of the technical department, so I cannot provide a specific time. Sorry............".

How can they even reply like this when so many shops are integrated with them. They should atleast provide the infos of technical department or they should atleast give us approx. time frame.

WORST SERVICE EXPERIENCE this time.

boysoutfit.de
Germany
8 months using the app
DSers replied September 18, 2023

Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.

We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again.

Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have.

Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial

DSers team