Reviews (31,102)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless integration with e-commerce platforms, efficient bulk order processing, and advanced product customization tools. It features an intuitive interface, robust supplier management, and automated updates for prices and stocks. The support for multiple shipping carriers and responsive customer support are also highly valued, enhancing operational efficiency and user experience for both new and experienced dropshippers.

November 27, 2024

\absolutely love their live help chat. Lucy helped me today and was so patient and helpful she explained everything in depth and made sure I was able to resolve the issue

PoshbyPorsha
United States
Over 2 years using the app
DSers replied December 1, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 27, 2024

Outstanding Service and Performance – Teresa is an Absolute Gem!

I had the pleasure of working with Teresa from Dsers, and I am absolutely blown away by her exceptional service and performance. From the very beginning, Teresa demonstrated an unparalleled level of professionalism, expertise, and dedication that truly exceeded my expectations.

Teresa was incredibly responsive to all my inquiries, providing clear and concise explanations for every question I had. She effortlessly guided me through the platform, offering insightful tips and solutions that made my experience with Dsers so much easier. Whether it was optimizing product syncing, managing my orders, or troubleshooting any issues, Teresa handled everything with efficiency and a positive attitude that made it all seem effortless.

What really sets Teresa apart is her genuine care and commitment to ensuring I was fully satisfied with the process. She was proactive in offering helpful suggestions and consistently checked in to make sure everything was running smoothly on my end. Her communication was always timely, courteous, and above all, effective. I never felt like I was left in the dark – Teresa always made sure I was fully informed and confident in every step.

It’s rare to encounter someone so dedicated and knowledgeable, and Teresa’s passion for her work is evident in every interaction. She’s not just a fantastic professional; she’s a true asset to the Dsers team. Her exceptional service, paired with her friendly and approachable demeanor, made working with her an absolute pleasure.

I’m incredibly grateful for the support and guidance Teresa has provided, and I look forward to continuing to work with her in the future. If you're fortunate enough to work with Teresa, you’re in excellent hands – she’s truly the best!

GitGlam
United States
5 months using the app
DSers replied December 1, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

November 23, 2024

I faced several problems and difficulties at the beginning

I contacted customer service

The employee Lucy provided me with all the solutions and implemented the solutions herself as well

She was in constant contact until all the problems were resolved and all the inquiries I submitted were clarified

Very happy with customer service of this quality and speed of implementation and response

Revel Smart
Saudi Arabia
Over 1 year using the app
DSers replied November 24, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

November 15, 2024

I needed help sorting a order and they were able to provide me direction and screenshots in less then 5 min and I was able to get everything handled. I really appreciate Aimee's help.

Behold With Wonder
United States
10 months using the app
DSers replied November 17, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

December 7, 2024

I needed help with an order that was not completed because of some error in the customer ID and Vivian helped me get the order done and was really quick to solve the problem. Thank you so much Vivian!

The Dinokids
Australia
4 months using the app
DSers replied December 9, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

Edited December 7, 2024

Gloria from DS'er App – Outstanding Support!

I had an amazing experience with Gloria from the DS'er app support team.
She was incredibly helpful in assisting me with adding a new store and importing over 10 products into it.

The service was quick, efficient, and top-notch! I highly recommend DS'er and Vivian’s support for anyone looking to streamline their dropshipping business.

Thanks again for the excellent service!

Poga Pinnacle
Netherlands
9 months using the app
DSers replied October 23, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

December 5, 2024

⭐⭐⭐⭐⭐
"I had the pleasure of working with Villanelle from the customer service team, and I can't say enough great things about the experience! Villanelle was incredibly helpful, attentive, and went above and beyond to ensure all my questions were answered. Their professionalism and kindness made the whole process smooth and stress-free. Thank you, Villanelle, for your outstanding service! Truly a 5-star experience."

TrendPop Creations
United States
4 months using the app
DSers replied December 9, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

November 2, 2024

I had a problem with making payment, Chloe made is so easy to sort. She helped me to understand what the issues where and helped me to get through them step by step, she was amazing

Phitness Pro Ltd
United Kingdom
7 months using the app
DSers replied November 3, 2024

Hello there!

Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!

DSers Team

October 29, 2024

I had an exceptional experience with Vivian from DSers! She was incredibly knowledgeable and responsive, helping me navigate my questions about inventory management with ease. Vivian provided clear explanations and practical solutions, making the entire process smooth and stress-free. Her attention to detail and dedication to customer satisfaction truly stand out. I highly recommend reaching out to her for any support you need—she's a real asset to the DSers team! Thank you, Vivian, for your outstanding assistance!

SockenLand
Cyprus
11 months using the app
DSers replied October 30, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

December 12, 2024

Zina was very helpful during the process of linking my Aliexpress account to Dsers. Thank you once again Zina for the assistance/

Comfy Vibe
United States
Almost 2 years using the app
DSers replied December 23, 2024

Hi,

We really appreciate your review of our customer service. We are always here to provide excellent support to solve your problems. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!

DSers Team