Reviews (26,264)

Overall rating
5
Counts per rating level
  • 98% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for simplifying the dropshipping process with its seamless integration with AliExpress, enabling quick order placement and automatic tracking updates. Its user-friendly interface and bulk order capabilities save significant time, while the responsive customer support and 24/7 live chat are highly valued. Advanced order tracking and a free unlimited plan are also notable features.

April 22, 2024

When i first started using this service it put me on the $19 plan so I wanted to cancel my plan because I didnt wnat it charging me that much anymore. I didn't know it had a basic free plan, but the customer service representative "Aimee" helped me choose a free basic plan to continue using the service. Thank you.

November Brown Fashions
United States
3 months using the app
DSers replied April 24, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

April 15, 2024

We highly recommend DSers customer service, in couple minutes I was able to fix the problem and able to submit our order.
Thank you Wendy for your patient and knowledge

Gifts for You 'n Me
United States
About 4 years using the app
DSers replied April 16, 2024

Hi,

We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 28, 2024

I've been using DSers for a few months now, and I have to say, it has completely transformed the way I manage my dropshipping business. The ability to place multiple orders to AliExpress at once has saved me countless hours. The integration with Shopify is seamless, and the automated updates ensure my product information is always accurate. The supplier optimization tool is fantastic; it has helped me find better suppliers with more competitive prices. Thank you, DSers, for making my dropshipping journey so much easier!

My Store
Algeria
25 days using the app
DSers replied May 29, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 26, 2024

I recently had one of the best customer service experiences in years. Raphael from Dsers promptly responded to my emails and successfully resolved an issue that I was struggling to figure out on my own. Raphael guided me through the process, and my issue was resolved promptly.

Trek Survival Gear
United States
8 months using the app
DSers replied May 27, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

March 30, 2024

I recently had the pleasure of using the DSers app for dropshipping, and I must say, it exceeded my expectations in every aspect. From its intuitive interface to its seamless functionality, DSers truly revolutionizes the dropshipping experience.

One particular aspect that stood out to me was the exceptional customer support. When I encountered an issue with my order processing, I reached out to DSers support via messenger. To my amazement, within just under 10 minutes, the support team not only responded promptly but also efficiently resolved my issue. Their expertise and dedication ensured that my business operations continued smoothly without any disruptions. Special thanks to support agent Rita!

This level of responsiveness and effectiveness in addressing customer concerns truly sets DSers apart from other dropshipping apps. It's reassuring to know that whenever I encounter a problem, I can rely on their support team to provide quick and effective solutions, allowing me to focus on growing my business.

Guards Armor
Lithuania
Almost 2 years using the app
DSers replied March 31, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

April 22, 2024

I had created test order as I am working with Shopify and Dsers for the first time. The test order went well but I was surprised to find that the order was awaiting processing on the Dsers site. I IM'd customer assistance and the person who helped me was quick and provided a solution as well as explained to me how this is supposed to work. I appreciate the quick response in addressing my issue.

Organica
United States
7 months using the app
DSers replied April 24, 2024

Hi,

We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

June 11, 2024

Isak helped resolve all of my issues promptly, i definitely recommend Dser's. Isak helped me through the 24/7 live messenger support chat. It is really handy when you run into a problem, theres always help!

The Simple Society
Australia
4 months using the app
DSers replied June 13, 2024

Hi,

We will make sure to pass the word to our customer service team to let them know you really enjoy working with them. They are always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!

DSers Team

May 4, 2024

I'm thrilled to hear that you've had such a positive experience with the support team! It sounds like they consistently provide assistance that's not only helpful but also timely and reliable. It's always reassuring to know that you can rely on a team to be there when you need them. Their dedication to providing excellent support is truly commendable. Thank you for sharing your appreciation! from himpall.com

Himpall
United Kingdom
7 months using the app
DSers replied May 5, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team

April 8, 2024

While we are still in process of solving the problem, Chrissy is very friendly and responsive. Hopefully, we will resolve the issue soon, working together.

Gravel
United States
Almost 2 years using the app
DSers replied April 10, 2024

Hi,

We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!

DSers Team

May 1, 2024

I needed some help from Dsers about my fullfilment process and how things work, i am new on dsers. And i can surely say that it was a 10/10 service.

A very nice girl named Aimee helped me and she answered EVERY question i asked not only fast, but very clear. She has pro customer treatment skills, and helped me more than i expected. I felt comfortable asking anything.

Give her a raise!

Vogue Watches
Sweden
4 months using the app
DSers replied May 5, 2024

Hi there!

Thank you for your high quality review
We make it a point to be known for dropshipping tool & 24/7 customer service.
We're happy to see our support team could help all of problems you met with DSers in time
Please feel free to share your questions with our support team if you have any doubts with DSers, we will try our best to help you out there

DSers team