Reviews (31,267)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its seamless Shopify and AliExpress integration, user-friendly interface, and efficient bulk order processing. It offers effective supplier and inventory management, including price and stock updates. Advanced product customization tools, multiple shipping options, and robust order tracking enhance operational efficiency and customer satisfaction. The responsive customer support team further boosts the user experience, supporting business scalability.
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i think Rin is the best, she help me with the things very patiently
Hi,
We are happy that you enjoy our customers service. We really appreciate your review and the recommendation of our app. We will continue working hard to improve our app and customer service to make the user experience better. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Şans Thank you very much, you helped me and the service was really excellent. I will use it a lot in my work. Thank you, wonderful application and excellent service.
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I want to express my sincere gratitude for your help and patience. Your support was essential in resolving the issue. Thank you for your time and dedication, I truly appreciate it
Hi,
Thank you so much for your review. We are happy that you had a great experience with our customer service. DSers is always here to solve any of your problems. Please feel free to contact us again if you need more help. Happy dropshipping with DSers!
DSers Team
I had a fantastic experience with Chloe from the DSers customer service team. I ran into a problem with some order in my store, and she really went the extra mile to help me sort it out quickly and smoothly.
Thank you very much!
Hi there!
Thank you for highlighting our support team in your review
This is exactly how we focus on our users‘ experience, we want to make sure that all issues are fixed. Please feel free to contact our support team whenever you have any doubts about DSers as we provide 24/7 customer service.
DSers team
Customer service is very responsive right now. I hope this continues.
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team
Good app and very good customer service. Zina was very helpful and kind solving my problem fast.
Hi,
We are happy that you enjoy dropshipping with DSers! Our customer service team will be glad to know about your review as they try very hard to help and be responsive to our users. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Excellent Customer Service, but Communication Options Could Improve
I’ve been using DSers for my dropshipping business, and I have to say their customer service is fantastic! The support team is very responsive and helpful, especially when it comes to resolving issues quickly. They walked me through every step of the process, from account setup to order management, and I couldn’t be more satisfied with how knowledgeable and patient they were.
That being said, the only improvement I would suggest is offering more communication channels beyond Facebook Messenger. While Messenger is convenient for some, it can be limiting. It would be great to have options like live chat on their website, email, or even phone support for more urgent or complex issues.
Overall, DSers is an excellent tool, and the customer service team is top-notch. Expanding their communication channels would make the experience even better!
Hi,
We are incredibly grateful that you took the time out to leave us a 5-Star review, especially about our customer service. Our customer service team works very hard to be responsive and attentive. They are dedicated to helping our users in every way they can. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
Aurora was very helpful and made my first experience with DSers customer service a joy. Very impressive!
Hi,
We are thrilled to see your comment on DSers and our customer service. We will keep improving DSers and our customer service to provide a better dropshipping experience for all users. Feel free to contact us if you have any questions. Happy dropshipping with DSers!
DSers Team
Very swift , professional and smooth support , All thanks to Chrissy for the amazing assistance :)
Hi,
We really appreciate your review of our customer service. Our customer service team is always available to answer any of your questions. Don't hesitate to contact us again if you have any questions. Happy dropshipping with DSers!
DSers Team
A Maria me ajudou muito! foi essencial pra resolver 2 problemas que eu tive com pedidos. Obrigado DSers, a plataforma é muito boa!
Hello there!
Thank you very much for your review. We're so happy to hear that you're satisfied with our customer service, and this is not where we stopped at, instead, we will continue to optimize our service to bring better and better experience for our users.
Cheers! Happy dropshipping with DSers!
DSers Team