Reviews (31,751)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless integration with platforms like Shopify and WooCommerce, efficient bulk order processing, and advanced product customization tools. The user-friendly interface suits both new and experienced dropshippers, while robust customer support and automation features like real-time syncing and updates enhance operational efficiency. It also offers comprehensive analytics and flexible shipping options for effective global logistics management.
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I would not recommend using this app. the customer service is poor when there is problem. the customer never get the products that order. its just a waste of time, money & contacting them about the products that never gets to the customer.
Hi dear KiiKii's Collections,
We are so sorry to hear that your customers didn’t receive products from your suppliers on AliExpress and our support team didn’t explain enough to you.
Hopefully, our reply will make it clearer about how DSers works for you.
1. DSers is only a tool to help process orders to AliExpress in bulk.
2. Since you are not using DSers Mass Supplier program and the product is not from DSers, this means you ordered from an AliExpress supplier and DSers’ job was to only help you sync the order information to your supplier on AliExpress and sync back the tracking information to Shopify.
3. If you could recall how you processed the orders via DSers to AliExpress, you would remember that you made the payment on AliExpress platform after you processed the orders to AliExpress. That is why our support team guided you to open a dispute to get back your money.
4. We strongly recommend you to open a dispute on AliExpress to get back your money. It not only helps AliExpress platform restrict the bad behavior of the supplier, but also lets other dropshippers stay away from the same situation.
Again, we are sorry for your bad experience.
Have a nice day.
DSers team.
DSERS new update sucks. Is it hard by default to just sort products by created date or whatever options? or at least give the option to sort products.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
Please share more details of your issues with our customer service team, we do want to help you out there
Please contact our customer services team a by below methods
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
your app and service are the worst !!!!!!
I want a full refund for this month ....no way that you will see even 1$ over your worst service ever!!!
Hi there
Thank you so much for taking time to write this feedback to us.
Would you mind reaching out to us with more details about the situation? Any more light you could share on what happened and would help us to find the right solution moving forward.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Very poorly trained customer service. I wasted so much time and they were not able to fix the pricing error I was facing. So I tried to figure it out myself and changed the setting and found improvements, meanwhile, I used my limit to manually sync the pricing. I contacted the support and told them about the issue and mentioned that it is my first month with them. They did not update the price based on the new rule I set, neither they gave me more credit so I can do it on my own. I wanted to upgrade to the next subscription. I wont mind upgrading to next if I know that I will be using this feature more than the limit in future.
Hi,
We are happy to learn that DSers is really helpful for you. It is our honor that DSers is an app you could rely on! We will continue working hard to provide an excellent dropshipping experience to all users. Please don't hesitate to share your thoughts with us. Happy dropshipping with DSers!
DSers Team
Performance has been catastrophic since the update a few days ago. Impossible to map products, passing orders takes minutes per order, and every page load takes forever. I'm literally blocked with a pile of orders I can't process with Dsers.
Hi there
Thank you so much for taking time to write this feedback to us, we appreciate your honesty.
We are sorry that our latest update may have caused some issues, and we are working hard to make sure that everything gets solved. We will take this opportunity to keep on improving to ensure that this doesn't happen again.
Please feel free to contact our customer service team for any updates on your situation, or additional questions you may have.
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
Terrible costumer service. The hole app is still in beta. Eventhough the app is helpful, whenever you need something from support it will be painfull
Hi there! We are sorry for the inconvenience of time difference. DSers is online for 2 years and served a lot of merchants. Our support will be available during 10:00am-09:00pm UTC+8. Please feel free to leave us a message and we will reply as soon as we can. Please let us know your issue by contacting support@dserspro.com.
After their most recent "upgrade", my previously product mapping, order data, settings are mostly wiped out. My store has over 200 products. I cannot process orders and run my business right now. Chatted with "support" and they said a ticket is opened for me and I need to wait 3-8 days for a reply, because their tech staffs are on vacation. Are you kidding me? Rolling out a super buggy upgrade when everyone's on vacation?
Update: A day later, nothing works after the upgrade, orders disappear, orders get stuck in "awaiting fulfillment" section. products randomly get moved to "unmapped" section. This separating aliexpress orders into "Aliexpress" and "unmapped" is a garbage idea that's causing 90% of the issues. Dsers app is a complete mess right now. Borderline unusable.
Hi there,
Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such a bad experience.
We understand that this update was not as smooth as it could have been and we are wroking hard to solve all the pending issues and make sure that this doesn't happen again. You can rest assured that we will solve any single problem you may have encountered.
Please contact our customer services team a by below methods for updates
Here is the email address & official messenger link of DSers customer service
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers Team
Recebi uma notificação que o app estava indisponivel e que não estava funcionando corretamente. Então desinstalei-o e instalei novamente, assim que fiz perdi todos os meus produtos já sincronizados... O suporte não responde e muito menos avisaram da consequência de assustar os usuários desse aplicativo !! Demorei meses para sincronizar todos os produtos e os perdi em questão de segundos! Nota 0 sem mais
Hello,
We apologize for the issue you met. The notification is misleading, as you can use DSers normally. Our customer service team will contact you to fix this and make sure you can keep placing your orders normally!
DSers team,
Este app está dentro da minha loja e está dizendo agora que é incompatível.
Hello,
Thank you for your taking the time to leave us a rating.
Please note that the issue with Shopify is just temporary and will not affect the normal process of your store on Shopify or DSers.
We are working with their team to solve this and make sure it doesn't happen again.
Please feel free to contact our customer service team if you have any questions,
Here is the email address & official messenger link
support@dserspro.com
https://www.messenger.com/t/DSersOfficial
DSers team
When I started my store I was impressed by the help from Dsers. However, as time went by I often wondered what they actually do with each order and wheteher ot not it is worth using their service. Basically they only allow you to import products from Aliexpress and match them to your orders. As far as after sales support, it is non-existent. I had an issue with a supplier who did not ship the item but marked it as shipped with Aliexpress. Dsers wre not interested at all and actually gave me incorrect information. Aliexpress would not accept a cancellation because the seller had marked it as shipped. So I would strongly advise against using Aliexpress and Dsers -when things go wrong they both wash their hands of all responsibility. I had to purchase the item again in a different name to fulfill my customers order and write off the amount paid to the seller who lied. Choose a genuine fulfilment service who will manage your orders and tact responsibly when things go wrong.
Hello!
Thank you for sharing your experience with DSers and updating your review, all feedback is important to us as we strive to keep improving.
We have reviewed your experience and the issue you met. We are sorry that our customer service team member wasn't as useful as usual.
We'll take this opportunity to train them on this topic to make sure this situation is better resolved next time.
We'll also try to get in touch with the AliExpress team to let them know about this supplier and find a way to better deal with those issues in the future,
Best,