Zonos Duty and Tax

Zonos Duty and Tax

by Zonos

Top-rated app to display and collect landed cost at checkout

4.2 of 5 stars(41 reviews)

Get rid of duty & tax issues

No more headaches with manual quotes, surprised customers, or refused packages. Includes UK VAT 2021 (post-Brexit) collection and reporting.

Gain intl customer trust

Eliminate customer fears of importing and be transparent with international customers.

Control your supply chain

Works with UPS, FedEx, DHL, and more. Completely customizable shipping including flat rate, free, zones, tiers, and rule-based quotes.


About Zonos Duty and Tax

Zonos Duty and Tax

Calculate and collect the total landed cost for international orders. HS codes are not required to get started.

What's included:

  • Landed cost - duty, tax, VAT, brokerage, disbursement, bond, ancillary, etc
  • Zonos Hello - welcomes international shoppers in their language and keeps them on your website
  • Allow customers to prepay duty and tax - reduce refused packages and get faster customs clearance
  • UK VAT ready - with collection and reporting
  • Shipping rate calculations - Keep your carrier(s)

CCS required:

The Shopify CarrierService API -also known as Carrier Calculated Shipping (CCS)-must be enabled for the app to return landed cost quotes. CCS is included with Advanced Shopify or higher. If your account does not include CCS, get it the following ways:

  • Add CCS for a $20 monthly fee, OR
  • Switch to an annual billing cycle, OR
  • Upgrade your plan.

FAQ:

  • How do I ship a package that includes duty/tax? Your shipping software must allow duty/tax to be billed back to you (the shipper).

  • Does Shopify Shipping work with Zonos? No, it does not support shipping DDP

  • Do I need weights/dims for my products? No, but helpful for accuracy

Click FAQ under Support for more.

Landed cost calculations

Getting a total landed cost may feel overwhelming, but not with Zonos. It's important to know landed cost is not just about duties and taxes. Our total landed cost calculations include duty/tax plus any other charges that might be incurred, depending on the shipping carrier and service level. Our software automates landed cost calculations quickly and accurately.

Includes Zonos Hello

Hello welcomes cross-border shoppers to your website in their language telling them you are international friendly. *Optional - Estimate duty/tax as items are added to the cart.

Shipping rate calculations

Zonos supports shipping rate calculations for various express carriers, postal carriers, and others. We also give you the ability to offer customized service levels, transit times, and more.

Using multiple carriers, 3PLs, or need custom rates? Get complete control over what rates you use and when they show up. Want to upload your own custom rates? Done! You can also show flat rates displayed by country, weight, or price.

Carrier API integrations

Directly integrate with your shipping account(s) to pull your negotiated rates. We support API integrations with UPS, FedEx, DHL, USPS, and more.

About us

Zonos is a SaaS company dedicated to decoding international commerce. As the leading cross-border technology solution on the market, we partner with thousands of online retailers throughout the world to enhance the international customer experience. **UPS Shippers: Zonos is a UPS Ready | UPS CTP provider. Ask your UPS rep for details.

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing

See all pricing options

External charges may apply. These charges are billed by the external provider and won’t appear on your Shopify invoice.

$20/month

1.9% transaction fee (for international orders). Custom implementation services start at $150.

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.2 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    88% of ratings are 5 stars
  • 4 of 5 stars
    5% of ratings are 4 stars
    (2)
  • 3 of 5 stars
    0% of ratings are 3 stars
    (0)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    7% of ratings are 1 stars
    (3)

Most recent reviews

Ronny Kobo

we've been working with Zonos for year, and so far its been nothing short of an amazing experience, great support, great peoples and an app that does exactly what it is supposed to do!

NO TOX LIFE (wholesale)

Would give MINUS 5 stars if possible. I've lost $600 by shipping my most recent five orders using this app. (Zonos reported, and customers were charged, shipping, taxes and duties of $2960.57, but DHL charged me $3560.42 for those five shipments.) I've spent hours trying to deal with the problem and provide accurate info to their support team in the past five months I've had the app installed. Their support team responds quickly but is useless at fixing the actual problems with the app, despite my providing detailed screenshots of exactly what is occurring with shipping pricing. Despite their "fixing" the dimensions of the products. Despite their "fixing" the charges. Nothing actually "fixed" the reason the app continually undercharged every single international customer for shipping, taxes and duties. Oh, and of course, absolutely zero refunds from them and zero response to my multiple requests for a refund of the monthly fee or the shipping undercharges. I relied on others' glowing reviews to install Zonos but this app completely disappointed and I would 100% recommend you stay away from it. I suggest checking out EasyShip or FlavorCloud for shipping from US to international destinations. That's what I'm doing as soon as I uninstall Zonos.

Developer reply

December 28, 2020

We sincerely appreciate your feedback. We are deeply disappointed that we couldn't work out this situation with you. Since the shipping rates that come through our app come directly from your carrier via their API, the calculations are at the mercy of proper setup and having correct weights and dimensions for your items.

Had we hopped on a call together, we are sure we could have found a quick resolution. We tried multiple times to jump on a Zoom or phone call, but perhaps the time of year made it difficult for us to sync up.

We would like to work through the problems and take care of any merited refunds. Again, we apologize for your negative experience, and we would still like to take care of you even if this means you do not use Zonos in the future.

H Y P A N E S E

WORST experience I have ever had. First, the only "support" you receive is on how to get charged an additional $150 on top of the monthly fee and transaction fees, to assist you during the setup. Once I had everything set up correctly and launched my boutique, I lost 90% of conversions at checkout because the ZONOS app was calculating the WRONG fees for VAT and Duties, showing customers 4 to 10 times the actual amounts which resulted in abandoned carts and most probably forever lost customers. I usually do not take the time to write reviews when they are negatives, but this time I wanted to prevent other entrepreneurs to lose so much money and effort to a defective product and terrible customer service.

Developer reply

December 28, 2020

We appreciate you providing us an honest review, and we take all feedback we receive seriously. As a result, we are no longer charging customers the installation fee. We recognize and apologize that you did not receive the assistance you needed in a timely fashion. We hope you will give us a second opportunity to have our Technical Support team work with you to configure your store correctly so that customers are seeing accurate duty and tax calculations. Best wishes and take care.