Reviews (150)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing international sales by effectively managing duties and taxes, ensuring transparency and reducing unexpected charges. The onboarding process is user-friendly, and integration with systems like NetSuite and PaceJet adds versatility. Responsive customer support aids in smooth setup and operations, while accurate shipping and tax information at checkout boosts international orders and customer satisfaction.
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There was a massive price increase and my previous review is therefore no longer valid. I am uninstalling Zonos.
I added this app so that my international customers weren't blindsided by taxes and duties upon receiving their packages, but I've had nothing but trouble with it. The support people who work for this company are awesome (hence the two stars instead of one), but unfortunately the app itself is terribly inaccurate. I worked with several of my international customers to ask them what their taxes were and they were absolutely never even close to what Zonos estimated for Landed Costs. They were always way higher than my customers had to pay. Additionally, simple things like adding UPS shipping was difficult because, again, the rates weren't even close to what I'd pay to ship via Shopify Shipping. I'm worried that the overestimations are scaring people away during the checkout process. I've just changed all of my shipping fees to say "You may be expected to pay taxes/duties upon receipt of your item." Problem solved and now I get to keep my $20/month plus whatever percent they were taking per international order.
Thank you for your feedback and for your kind words about our team. We strive for accuracy in our landed cost quotes and would be happy to review any quotes you feel are inaccurate. Inaccurate quotes are a typically the result of missing HS codes. We also understand that some merchants may be able to realize better shipping rates via Shopify's member pricing than you may have been able to negotiate independently, and in instances like this Zonos may not be the best fit. We wish you all the best in the year ahead and please don't hesitate to reach out if you'd like to give Zonos a try again in the future!
'Been using it for a few months. Not really sure how the pricing goes. For Canadian shipment I often see a $13 advancement fee which I don't understand. Zonos replied to my inquiry it's a FedEx fee to advance pay the duties and taxes which makes no sense since those duties are paid by us up front or by customer on delivery. FedEx is unresponsive at this point. I have my doubts the app is valuable or not to my internal shipping operation.
We appreciate you providing us with feedback and see that we can do a better job at clarifying for online retailers what the fees associated with a landed cost are and where they come from. Since Zonos allows you to tie directly into your carrier account, pulling your exact shipping rates and fees from their API, Zonos has no control over the additional fees charged by carriers. Most of the big carriers do charge what they call an advancement fee or prepayment fee on all international shipments with owed duties and taxes, whether prepaid or collected upon delivery. This is the fee they charge for paying those duties and taxes on you or your customer's behalf at customs entry. We encourage reaching out to your carrier for clarification of those carrier fees and the related charges, and hope that you have heard from them. We have documentation on our website where you can learn more about what makes up a full landed cost, which includes not only duty and tax but also fees, at the following URL: https://docs.zonos.com/guides/total-landed-cost
We are happy to jump on a call to provide more information on the fees associated with landed cost. Please let us know how we can help.