Reviews (169)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting international sales and customer satisfaction by efficiently managing duties and taxes, reducing cart abandonment. It's praised for its easy integration with Shopify, upfront duty and tax calculations, and streamlining deliveries. The app also features a smooth onboarding process and responsive support, making it ideal for businesses aiming to expand globally.

January 13, 2025

We officially launched the Zonos app about a month ago, and it has been an excellent experience. The onboarding process is smooth and user-friendly, making it easy for us to get started. Fion Huang has been an outstanding communicator throughout this journey. Her support during the testing phase has been invaluable, and she has been incredibly accommodating to our specific needs for our online store.

Fion responds quickly and thoroughly to any questions we have and consistently offers great suggestions. She ensures that any changes we need are implemented smoothly with the Zonos team. I truly appreciate her willingness to jump on calls to promptly address any issues as they arise. Overall, I am very satisfied with Zonos as our cross-border app, and I look forward to continuing our collaboration!

ISLAND LUXE
Australia
3 months using the app
December 17, 2024

We just launched with Zonos and while we don't have enough experieince with the platform yet to comment on the overall performance in live action over the long term, we can say without a doubt that the onboarding experience was one of the best onboarding experiences we've had in many years of working with many different technology partners. Our onboarding rep Shawn Roah was a model for what one should expect from an onboarding partner. He was super knowledgable, but resourceful and prompt with follow throughs if there were any knowledge gaps; he was patient, respectful and understanding with our learning curve; his communication approach was clear, concise, and geared toward progress; he was constructively creative when we hit internal process roadblocks on our end, which was so refreshing to see someone thinking outside the box. Ultimately, Shawn truly cares about his client's success, and he clearly enjoys what he does. He is a valuable asset to the Zonos onboarding team and therefore the company as a whole. If Shawn is a true reflection of the Zonos culture and ethos, we would say that we are thrilled to have chosen Zonos as our Cross-border tech partner.

roaniris.co
United States
2 months using the app
November 25, 2024

The app's feature is very clear, straightforward, and easy to use. The onboard and integration process are clear and fast. All the team are responsive to any cases and questions.

Buttonscarves
Singapore
5 months using the app
April 20, 2018

After spending months trying to find an easy solution for our international shipping, we finally stumbled upon Zonos. Their app has been a game changer for us. It is extremely easy to set up and gives us the control and visibility for costs associated with shipping out of the US. In addition to the app itself, all of our dealings with customer service have been very pleasant. tthey have been quick and efficient in addressing our needs. I would highly recommend this app to any business on Shopify.

Sparx Dev
United States
About 7 years using the app
April 5, 2018

We started using Zonos last year and we are very happy with it. It is easy to use and our customers are very happy. It has made sending international shipments very easy.

Doen 2
United States
Over 6 years using the app
July 23, 2019

If you are selling Internationally this is an invaluable app. Very easy to use and they offer great support.

MISA Los Angeles
United States
Almost 6 years using the app
November 4, 2019

we've been using Zonos for about 2 weeks now, and so far so good! we haven't had a ton of international transactions yet, but i'll report back once we've had some more activity. Customer service is great and super helpful!

FATCO Skincare Products
United States
About 5 years using the app
August 3, 2021

Zonos has been a very valuable addition to our site and allows us to ship globally in a very manageable and efficient way. With the Zonos app we are able to provide accurate duties and taxes calculations to our customers at checkout which they then pre-pay to avoid any customer service issues upon delivery. We are able to ship internationally with confidence with Zonos.

Jennifer Meyer
United States
Almost 5 years using the app
February 8, 2022

We have used Zonos for 4 years now without an issue. International customers get duties and taxes up front so there is no surprises and no more return to sender.

La Maison Talulah
Australia
Almost 5 years using the app
Zonos replied March 4, 2022

Thank you for your feedback, we're glad you chose Zonos as your cross-border partner! We have enjoyed working with you for the last four years.

April 29, 2020

The customer service provided by Zonos is fantastic. Very quick response times and without fuss. There were some integration issues from our end but Mark was able to rectify them quite easily.

The Pedla
Australia
Almost 5 years using the app