Zonos Duty and Tax

So far, I can only speak to the integration process, but I can say that it was a breeze. They were super responsive, very clear in all their instructions, and held our hand the entire way (even handling most of the work for us). I would highly recommend them. Lennon in particular went above and beyond to help us get set up before our launch date.

Only been on the platform for about a week, but it's been a positive experience so far, and I've already seen international customer conversion pick up with the new, lower rates made possible by Zonos.

The setup support I received from Lennon was top notch - he's been responsive with questions and handled a small billing issue promptly.

Based on what I've experienced so far, I'd recommend Zonos for at least somewhat established brands ready to increase their business outside of the U.S.

Thank you Lennon for your expertise and guidance throughout this process! Very responsive and always quick to help find solutions!

We've had a great experience using Zonos Duty and Tax. The customer success team has been incredibly supportive, knowledgeable, responsive, and eager to help. Their guidance made the setup process smooth and helped us get the most out of the app. I highly recommend Zonos to any business looking for a reliable solution to manage duties and taxes for international shipping.

Very responsive and always quick to assist. Amazing customer service and engineer team.

The Zonos team continues to provide outstanding support during our ongoing use and maintenance of their platform. Their responsiveness is excellent, they consistently reply quickly whenever we reach out, ensuring that any issues or questions are resolved without delay.

Even post-integration, they remain hands-on and proactive. Their guidance through the portal is always clear and helpful, which makes navigating updates and day-to-day tasks seamless.

It’s reassuring to know we can count on such a reliable and knowledgeable team. Their support truly adds value to our operations.

Easy to use platform with exceptional service. Mariana and Fion have been so helpful with integration and onboarding. I highly recommend Zonos for all of your international shipping needs.

The app does everything it is supposed to do and has definitely increased our conversion rate. The customer service is good however you do need to do your own spot checking to make sure everything is working well. We have had a few instances where it hasn't but we have found the issues. Once we found them the team got it fixed. Hoping for a returns side of the app and it would be great if it was a little cheaper!

A well-developed international shipping solution, great implementation team (Shawn was very knowledgeable and helped us go live quickly), quick deployment, and excellent customer support. I highly recommend it. This solution works well with NetSuite/PaceJet combination. Thank you!

Edited in 2024:
I was contacted by Zonos a few years after writing a 2020 review and they explained the program is completely different now from what it was in 2020, based on customer feedback. They issued a full refund for the overcharges from 2020, with no expectation of an updated review. The entire refund transaction was respectful and professional and based on that alone I would give them another opportunity. We are not shipping as much internationally so we don't need the app now, but if our international shipping got busy then I would give them another look. I never had any unpleasant interactions with any of their support team during what was a stressful time for us in 2020 with huge overcharges from DHL. They say they have now taken over all the charges from DHL so our experience would be 100% different with no overcharged duties. That is reassuring and I'd be glad to deal with them in future. I have updated the review from 1 star to 3 stars based on the customer service.

Earlier review from 2020:
Would give MINUS 5 stars if possible. I've lost $600 by shipping my most recent five orders using this app. (Zonos reported, and customers were charged, shipping, taxes and duties of $2960.57, but DHL charged me $3560.42 for those five shipments.) I've spent hours trying to deal with the problem and provide accurate info to their support team in the past five months I've had the app installed. Their support team responds quickly but is useless at fixing the actual problems with the app, despite my providing detailed screenshots of exactly what is occurring with shipping pricing. Despite their "fixing" the dimensions of the products. Despite their "fixing" the charges. Nothing actually "fixed" the reason the app continually undercharged every single international customer for shipping, taxes and duties. Oh, and of course, absolutely zero refunds from them and zero response to my multiple requests for a refund of the monthly fee or the shipping undercharges. I relied on others' glowing reviews to install Zonos but this app completely disappointed and I would 100% recommend you stay away from it. I suggest checking out EasyShip or FlavorCloud for shipping from US to international destinations. That's what I'm doing as soon as I uninstall Zonos.