Reviews (169)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting international sales and customer satisfaction by efficiently managing duties and taxes, reducing cart abandonment. It's praised for its easy integration with Shopify, upfront duty and tax calculations, and streamlining deliveries. The app also features a smooth onboarding process and responsive support, making it ideal for businesses aiming to expand globally.

May 27, 2022

Zonos has been a huge help in fulfilling international orders. We can't thank Shawn R. enough for his assistance in getting us started and being so accessible via email or Zoom calls to guide us through the process and help with answering questions.

The Reading League Shop
United States
About 1 month using the app
Zonos replied June 13, 2022

Thank you for your honest feedback. Shawn is great and we are glad he make your onboarding experience easier. We look forward to assisting you as you continue to ship cross- ...

Edited July 20, 2021

Started off a little rough as we installed Zonos Duty & Tax setup to comply with new EU rules effective 7-1-2021, but the team was able to work with us and get us through some obstacles. We are still going to give it some time to see if the app is effective in accomplishing our needs, but we are optimistic.

Affliction Clothing
United States
21 days using the app
August 26, 2022

We bought this AP and it didn't work. I contacted support and they said I needed a special API from Shopify which only comes with the top-end Shopify plan or $20 a month. I got the $20 a month API and it still didn't work. I contacted support and I got the below response. I would not recommend this AP to anyone. Typically with new stores we have an initial call, to see if Zonos would be a good ...

T.E. Inc
United States
8 days using the app
Zonos replied August 29, 2022

We appreciate your feedback. We understand your frustration and would love to see if we can find a solution that would work for you. We apologize for the negative experience ...

September 21, 2021

Horrendous and confusing 3 weeks of trying to get this app set up- there is nothing easy or straight forward about it as advertised. Waste of time.

The Wild Horse Club
United Kingdom
5 days using the app
Zonos replied November 2, 2021

Thank you for your feedback and for providing us an opportunity to resolve the issues you had with your installation. When we last heard from you everything was set up and ...

December 4, 2020

WORST experience I have ever had. First, the only "support" you receive is on how to get charged an additional $150 on top of the monthly fee and transaction fees, to assist you during the setup. Once I had everything set up correctly and launched my boutique, I lost 90% of conversions at checkout because the ZONOS app was calculating the WRONG fees for VAT and Duties, showing customers 4 to 10 ...

H Y P A N E S E
United States
5 days using the app
Zonos replied December 28, 2020

We appreciate you providing us an honest review, and we take all feedback we receive seriously. As a result, we are no longer charging customers the installation fee. We ...

Edited December 5, 2020

Couldn't install app and all support does is bill your account, they don't help with anything other than asking if you read the documents.

Lake Superior Linen
United States
About 17 hours using the app
Zonos replied December 28, 2020

Thank you for your honest review. We reached out via email and phone to help configure your account further without additional fees but you expressed that you were no longer ...

August 25, 2022

Shawn and the Zonos team got everything up and running quickly and with ease. It was a pleasure to work with them and would recommend them for anyone looking for assistance with international shipments.

DisposableGowns.com
United States
October 20, 2023

Kirstie Le Marque
United Kingdom
5 months using the app
November 28, 2023

True Botanica Nutritional Supplements
United States
4 months using the app