Reviews (166)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting international sales and streamlining operations. They appreciate its smooth integration with Shopify, straightforward interface, and effective onboarding process backed by knowledgeable staff. Its ability to accurately calculate duties and taxes is especially noted, reducing customer surprises and disputes at checkout, which in turn decreases cart abandonment and customer service inquiries. Merchants also commend the responsive customer support and the app's flexibility to customize for various business needs and shipping carriers.
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WORST experience I have ever had. First, the only "support" you receive is on how to get charged an additional $150 on top of the monthly fee and transaction fees, to assist you during the setup. Once I had everything set up correctly and launched my boutique, I lost 90% of conversions at checkout because the ZONOS app was calculating the WRONG fees for VAT and Duties, showing customers 4 to 10 times the actual amounts which resulted in abandoned carts and most probably forever lost customers. I usually do not take the time to write reviews when they are negatives, but this time I wanted to prevent other entrepreneurs to lose so much money and effort to a defective product and terrible customer service.
We appreciate you providing us an honest review, and we take all feedback we receive seriously. As a result, we are no longer charging customers the installation fee. We recognize and apologize that you did not receive the assistance you needed in a timely fashion. We hope you will give us a second opportunity to have our Technical Support team work with you to configure your store correctly so that customers are seeing accurate duty and tax calculations. Best wishes and take care.
Hands down, a must have. There's nothing worse than shipping to a customer overseas and receiving hate mail in return because, unbeknownst to them, they have to pay their local taxes and duties to get their order released and delivered to them. Zonos took all of the guess work out of international shipping for us the seller, and more importantly for our customers. It's ability to provide transparency to our customers of their final cost is priceless. We saw an increase in conversions internationally once the app was deployed. It also saved us on the administrative side trying to determine shipping and duties for international orders in advance in order to hold our customers hands and walk them across their purchase. Their support has been awesome. Setup and configuration was relatively straight forward and their support team was rock solid when we ran into any hang-ups.
Couldn't install app and all support does is bill your account, they don't help with anything other than asking if you read the documents.
Thank you for your honest review. We reached out via email and phone to help configure your account further without additional fees but you expressed that you were no longer interested. We're sorry your first impression was not satisfactory, but we're happy to assist should you change your mind and decide to give us another try.
Shawn and the Zonos team got everything up and running quickly and with ease. It was a pleasure to work with them and would recommend them for anyone looking for assistance with international shipments.