Reviews (169)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting international sales and customer satisfaction by efficiently managing duties and taxes, reducing cart abandonment. It's praised for its easy integration with Shopify, upfront duty and tax calculations, and streamlining deliveries. The app also features a smooth onboarding process and responsive support, making it ideal for businesses aiming to expand globally.

August 8, 2022

This app has been a great help to us with international shipping. They take on all the hassle of handling customs duties and taxes and the set-up and customer service teams have been incredibly helpful with any questions we've had along the way.

Orchard Corset
United States
4 months using the app
Zonos replied August 11, 2022

Thank you for your review! We love hearing that international shipping is easier through Zonos and enjoy adding transparency for your customers. We are excited to be working ...

May 4, 2022

The Zonos app works as intended and lets customers know what to expect during checkout. No surprises! Our implementatoin process was a breeze, and the Onboarding Specialist was very knowledgable and helpful.

garrettleight.eu
Netherlands
4 months using the app
Zonos replied June 13, 2022

Thank you for your feedback! Zonos prides themselves on providing a surprise free experience for our merchants and their customers. We look forward to helping and providing ...

September 1, 2021

I rarely leave a negative comment. I was so excited about this app. I tried to install it and I had a question about something. I sent an email to support team. Almost 24 hours later I called because I did not receive any response to email. This makes me worry because if I need to get in touch with the support team for an important issue, I do not know how long that will take. We use a lot of ...

Broccati
United States
3 months using the app
July 30, 2019

We used Zonos when we were on Magento and decided to continue to use them when we migrated to Shopify Plus. We have a global customer and they help us ship to her wherever she is. It allows us to be upfront with our customers regarding the duties and taxes that will be applied to their purchases (which is extremely valuable with our range of high-priced luxury goods) allowing them to prepay and ...

Kirna Zabête
United States
3 months using the app
October 20, 2022

Waseem Abdoolla helped us set up and install the Zonos app and I honestly couldn't have asked for better support. He is very knowledgable and so patient with me as a beginner. He was also available at all times to answer questions and walk me through the entire set up. Thanks Waseem!

Tiny Tones
Australia
2 months using the app
March 12, 2019

Does what it says it does without any hassle. If this is a problem your trying to solve, then this is a great solution!

Knifewear - Handcrafted Japanese Kitchen Knives
Canada
2 months using the app
June 14, 2022

Got this app for international orders, also got the updated verson for UK because doing a VAT on our own was so confusing. Zonos team was super helpfuls, app works great!

Ryoko Rain
United States
2 months using the app
Zonos replied June 16, 2022

Thank you for your feedback! We are glad to be able to help with your cross-border shipping and UK Vat.

Edited July 20, 2020

Update: It still doesn't work for us, but customer service made a good effort to try & resolve it. I will upgrade my review for that. Totally a good service if your products are standardized. Our product sizes are simply too large and complicated for Zonos. We will have to continue to use Advanced Shipping Rules and give a warning for Int'l customers.

The landed cost did not work for us. We have ...

Luxe Auto Concepts
United States
About 2 months using the app
October 28, 2021

Zonos makes cross-border much less intimidating and it is very easy to set up! Trevor and Adam were great at walking us through the process.

Momentum Watches
United States
About 2 months using the app
Zonos replied November 16, 2021

Thank you for your feedback, we're delighted you chose Zonos as your cross-border partner!

July 19, 2022

Worked with Barrett and team to help integrate this Zonos feature into our store WelForeHealth.com. Key is that this is new for us and we are severely understaffed. Expect complete patience and hand-holding throughout the process. Extreme flexibility and thoroughness. Exactly what we needed for our situation and circumstances. Shared pros and cons of different choices ahead of us, the short and/ ...

WelForeHealth
United States
About 2 months using the app
Zonos replied August 11, 2022

Thank you for your review. We are glad to make international shipping easier and more transparent for your customers and alleviate the burden of being understaffed.