Reviews (166)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for boosting international sales by providing accurate duty and tax calculations, which helps increase order volumes and reduce cart abandonment through upfront cost transparency. It integrates smoothly with platforms like Shopify, NetSuite, and PaceJet, offering features such as label creation and detailed duty/vat calculations. Merchants also appreciate the easy onboarding process and the responsive, knowledgeable customer support team, making it a valuable tool for businesses aiming to expand globally.
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We have used Zonos for 4 years now without an issue. International customers get duties and taxes up front so there is no surprises and no more return to sender.
Thank you for your feedback, we're glad you chose Zonos as your cross-border partner! We have enjoyed working with you for the last four years.
Fairly easy implementation, very fast/knowledgeable customer service. Solved an issue many international customers were complaining about.
I have been extremely impressed with the professionalism that all of the representatives at Zonos possess. They have really helped us with our duty/tax calculations with the Landed Cost Guarantee program taking the guess work out of this area when shipping internationally. I highly recommend them and especially appreciate the above and beyond help provided by Lennon! Thanks so much. Jacqueline
Easy to install and a great user experience. Automatically calculates at checkout and no surprise duty fees for our customers.
Brilliant App.
Phenomenal support. Travis has gone well above & beyond to assist in everything from initial setup to fullon customization.
Highly recommend for anyone selling cross-border
We are just launching a shopify store, and Zonos has been fabulous helping us set up to sell internationally! Mark was incredibly patient helping me to get Zonos set up. I highly recommend him to anyone looking to calculate their international customs and duties on the front end of their customer's experience. Thank you, Mark!!! Update: The Zonos team continues to impress me. Fast, thorough, and just plain helpful. Such a breath of fresh air from so many companies with outsourced customer service, people that don't seem to even understand questions, let alone have answers. Than you guys!
Genius app.
Travis has gone well above & beyond providing exceptional support & nonstop customization the whole way... even on weekends.
0 issues.
Highly recommend
Zonos takes the guess work out of selling abroad. More importantly, our international customer love and appreciate the full transparency that comes with having the total landed costs prior to checkout. It's a win-win for all involved.
Thank you for your feedback, we're glad you chose Zonos as your cross-border partner! We are delighted to add transparency to your international customer’s shipping experience.
We use Zonos for international tax calculations and the Welcome Mat (we haven't moved over to Hello yet). We were launching a promo in less than 24 hours and needed last-minute changes to our now Zonos-unsupported Welcome Mat. Brandon Morin was knowledgeable, patient, and persistent (with his very busy team) and had the changes made with time to spare. Thousands of users and not a single Zonos issue during the madness of our promo. Thank you, Brandon -- you’re an awesome teammate.
Thank you for the feedback, we appreciate you and are happy to assist with your promo!
This app and team was exactly what my business was looking for! Semisi and Taylor were beyond helpful and super thorough. They were also able to connect me with other companies they parter with to help with both my domestic and international shipping. Super excited to be working with this app!