Reviews (169)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for boosting international sales and customer satisfaction by efficiently managing duties and taxes, reducing cart abandonment. It's praised for its easy integration with Shopify, upfront duty and tax calculations, and streamlining deliveries. The app also features a smooth onboarding process and responsive support, making it ideal for businesses aiming to expand globally.
Refine
-
By rating
Zonos has helped out international ecomm business tremendously. From my initial call with David, with IT set up and Mariama on support. All have been extremely helpful and dedicated to address any questions. Looking forward to expand more with Zonos with additional features they offer.
We use this app to calculate landed cost. Our customers are able to pay taxes and duties at checkout. Customer support is outstanding. They helped us get set up and running!
We love Zonos. Using this app, we've been able to scale our business around the world. Their support staff came to our need over the weekend and we're incredibly helpful. 10/10 would recommend.
Shipping internationally was always a hassle. Customers were upset that they had to pay something to get their merchandise. With Zonos and DHL we can accurately collect all the charges at checkout and the customer gets the delivery free of charge. The people at Zonos are very friendly, helpful and responsive. Highly recommended.
Support has been very helpful in sorting out questions and issues we were having
Shawn was extremely helpful! he was very thorough with his explanations and made the process seamless. His personality was on point and was quick with response via email as well. highly recommend!
We are excited to be partnering with John Masters Organics. Zonos is consistently working to make their processes smooth for our customers. We look forward to seeing you grow internationally.
This was one of the best white glove onboardings in my 18-year career in E-commerce. The funny story is that we disabled Zonos thinking we had a better solution. A full 1 year later, we re-enabled Zonos as the other apps couldn't compete. Zonos also was willing to work with rate cards and shipping rate providers and communicate with them. Our onboarding specialist, checked in constantly, willing to jump in and move the launch process along. Thank you Lennon!
The Zonos app provides landed costs to international customers in pre-checkout by displaying live ship rates, duties and taxes while also providing the ability to print labels for shipping internationally with ease. I received outstanding customer care, full setup with detailed walkthrough, and had all my questions answered. I will be offered further assistance should any questions arise. Zonos is the definite app to use for shipping internationally via Shopify.
Thank you Michele! We look forward to working with Jewelry Design and assisting in your international success. Zonos prides themselves in making the international process easy, including our printing labels process.
The installation was seamless and the team were so helpful and lovely to deal with. Amazing app!!!!!
Quite literally the best onboarding/integration process I have had with any partner in my ecom experience. Curtis was fantastic and made this one of the most seamless processes I have gone through. The app, the people, the functionality is all just fantastic for anyone trying to help overseas customers get access to their product.