Reviews (169)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting international sales and customer satisfaction by efficiently managing duties and taxes, reducing cart abandonment. It's praised for its easy integration with Shopify, upfront duty and tax calculations, and streamlining deliveries. The app also features a smooth onboarding process and responsive support, making it ideal for businesses aiming to expand globally.

February 18, 2019

Zonos has been a seamless intergration for us and we have had no problems in the year we have been using them. Any questions or concerns we have had have been answered via email very quickly. This app helps our customers understand the fees involved upfront so there are no surprises when their order is delivered.

Primitive Skateboarding
United States
About 2 years using the app
June 28, 2023

Very smooth and straight forward onboarding process. Our onboarding specialist Curtis was very responsive and always willing to go out of his way to help us however we need to. Our products are set up a bit differently and we were able to figure out solutions to get to make Zonos work for us. Definitely recommend working with them!

Edge Theory Labs
United States
About 2 years using the app
June 30, 2022

A great way to manage complexities of international taxes and duties. We are now able to provide customers with more awareness of their local taxes, improving the delivery process. Laura from Zonos has provided an excellent support and service, thank you!

BĀMBA SWIM International
Singapore
About 2 years using the app
Zonos replied July 14, 2022

Thank you for your review. Zonos is excited to be partnering with BAMBA SWIM International and are excited to see your international shipping success. Transparency for your customer is important to us and are excited to continue to help them.

September 1, 2022

Really excited to open up our store to international customers. Onboarding was super easy and being able to calculate and collected full landed cost is an absolute game changer for anyone shipping international. :)

Antihero Gallery
United States
Almost 2 years using the app
June 3, 2022

Whew, finally found a solution that helps calculate the total landed cost for our international clients. Now there are no surprises for us OR our clients, and the costs are all transparently shown, which our clients really appreciate. And the onboarding team was top notch!

Plexicam
United States
Almost 2 years using the app
Zonos replied June 13, 2022

Thank you for your review! We are glad that Zonos is able to contribute to transparency with your international customers. We look forward to assisting you as you continue to ship cross-border.

February 1, 2022

Zonos is Great! Support is always super fast and helpful. Love the transparency that this app adds to our international orders, makes it super clear for our customers about any extra charges, etc.

Skhoop of Scandinavia
United States
Almost 2 years using the app
Zonos replied March 4, 2022

We value Shkoop of Scandinavia as a customer and take all feedback we receive seriously. We are thankful to add transparency to your international customer’s experience.

January 4, 2023

I've worked many times with Lennon Tomaz, I have had every question answered, every scenario, every option learned and explained before anything was changed. All implications were explained. Lennon is truly a customer service hero, the personal service and the follow ups are way above what any customer service and support staff should be tasked with. If anyone has a question, Lennon will not only solve it, but also explain it, mitigate future mistakes and way much more. Thank you!! Always a pleasure.

Car Supplies Warehouse
United States
Almost 2 years using the app
May 18, 2020

Our shop installed Zonos to ease the process of international shipping! It has been such a great tool for us, as well as our customers, to allow an accurate estimate and pre-pay of duties and taxes on international orders. Also, the customer service at Zonos is amazing--they are always on top of it and responsive! Thank you to the Zonos team for making international shipping so easy!

FQ Collection
United States
Almost 2 years using the app
May 23, 2022

Zonos makes calculating duties and taxes for my clients so easy! It gives me peace of mind knowing that the HS codes are calculated correctly and that someone is staying on top of the almost constant regulations changes. They're the best tool we've installed on our site.

Hampden Clothing
United States
Almost 2 years using the app
Zonos replied June 13, 2022

We are excited to be working with Hampden Clothing! We are glad that we are able to simplify shipping cross-border and have made it easier for you. Zonos is continuously improving HS codes and rules as well as our calculations.

December 19, 2018

I use this app to calculate international shipping costs at checkout. The set-up process was very easy. Zonos' customer service is very hands on and always helpful!

CHNGE
United States
Almost 2 years using the app